Auto repair shop · Fremont, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%59+14.3Value 14%94+13.3Replies to reviews 7%88+6.2Craft & service penalty97−0.3Momentum penalty87−1.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#311 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 11%
4.7★★★★★633 Google reviews · 23 photos
88%five-star reviews
4.63★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for honest communication, detailed explanations of repairs, and quick turnaround times for services like oil changes and brake work. Many reviewers highlight the friendly, professional demeanor of the staff and the establishment's long-standing reputation for reliability. However, several low-star reviews criticize high pricing compared to other local options and describe instances of rude behavior or unexpected charges during the service process.
Google rating: 4.7 out of 5 from 633 reviews (88% five-star).
Reviews on this page: 633 Google reviews (445 with written comments, 6 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: November 1, 2026.
Service: Auto Repair Shop serving Fremont, California.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Quality Tune Up Car Care Center: 74/100 on this factor. Category median: 89.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Quality Tune Up Car Care Center: 59/100 on this factor. Category median: 86.C
59
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Quality Tune Up Car Care Center: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Quality Tune Up Car Care Center: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Quality Tune Up Car Care Center: 87/100 on this factor. Category median: 100.A
87
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Quality Tune Up Car Care Center: 88/100 on this factor. Category median: 60.A
88
Bar = this company · dark tick = category median.
Star ratings
633 Google reviews we collected
4.7of 5
5 stars55788%
4 stars335%
3 stars71%
2 stars51%
1 star315%
Praise vs complaints
Phrases our text analysis found in 445 written reviews
95%praise
Praise67995%
Complaints385%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price1433%
Reasonable2252%
Overpriced512%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20529%
Speed & response12618%
Quality & results11216%
Price & value10114%
Honesty & trust7611%
Would recommend7611%
Communication213%
What customers talk about
We read 445 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He approached customers and was very friendly and welcoming.”
“Super rude… over the call he gave me a quote of 200-300 but when I came to drop off car he said it’s gonna cost 450, added another item I don’t need at all.”
“After the smog test, I returned and my car was immediately taken for service.”
“I’ve been here before and the service is always top notch!”
“Horrible service misdiagnosed my husband's car, put unnecessary work on it and won't own up to their mistake.”
“The service is excellent because fully explained in detail and pricing is reasonable!”
“I came for an engine light issue and when I said no for an oil change (as it is very expensive), he started becoming impatient.”
“Been coming here for years, they have been straightforward and honest with me.”
“Never go there they are scammers, they installed fake parts on my car and charged us higher prices than the dealership.”
“I highly recommend this place for your auto services.”
“We were originally referred to this place by friends, local people supporting the local small shop but after today never again will I visit this shop.”
“They showed the issue, explained why it needed to be changed and because it was going to take several hours they brought me home and picked me up when…”
People customers mention
Mark49 reviews
Victor7 reviews
Chris6 reviews
Tuneup4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Quality Tune Up Car Care Center for 8 kinds of job. Pick one to see what they paid and said.
DDanielle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 20 hours ago★★★★★
Nice people, solid & reliable work. Always appreciate conversations & insight from Mark. Great small business service in the community!
Reasonable priceOil change
RRon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great customer experience ! I’ve been here before and the service is always top notch!
Great priceAuto brake repair
RRoberto3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★
Good service. They explained to me and showed how the parts and fluids looked like. And recommended what will be need to be replaces.
Reasonable priceAuto maintenance
BBryan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I took my 07 Lexus GS350 for a brake service and A/C service. Mark went above and beyond taking care of my vehicle and accommodating my sleep schedule due to my current job. Absolutely phenomenal location here in the Bay Area for automotive care. Highly recommend to anyone. Shoutout to Mark and Israel for the…
Auto A/C rechargeBrakesAir conditioning
Eeric4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The customer service was great! I will be going back here for all my oil changes, brake replacements and transmission services from now on.
BBegnazarLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I liked their service. I needed a smog test and an oil change on my car. They recommended that I go across the street to the guys for a smog test first, as they might close early, and then come back for an oil change. I did so. After the smog test, I returned and my car was immediately taken for service. My wife and…
Nice people, solid & reliable work. Always appreciate conversations & insight from Mark. Great small business service in the community!
Price assessment: Reasonable price
Services: Oil change
Response from the owner · 3 years ago
Danielle,
We are glad you found us as well. Yes, we are a locally owned and operated location. Mark has been with us for almost our entire existence. We appreciate your continued support. We're here for you next time you need us.
Thanks,
The Quality Tune Up Car Care Team
G
Garv Agarwal1 reviewiTotal number of Google reviews Garv has written across all businesses on Google Maps, not just this one.
Garv, we’re sorry to hear that your interaction with our team left you with this impression. Friendly and professional customer service is important to us, and we would like to better understand what happened. Please email our customer service team at [email protected] with the details of your experience, including what occurred and when you visited, so we can review the situation with the location and address your concerns appropriately.
Thanks,
The Quality Tune-Up Car Care Team
R
Ron Schaffer1 reviewiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
I had a great customer experience ! I’ve been here before and the service is always top notch!
Price assessment: Great price
Services: Auto brake repair
Response from the owner · a week ago
Ron, thank you for your continued trust! We’re thrilled to hear our service is consistently top-notch and that you had another great experience. We look forward to welcoming you back.
Thanks,
The Quality Tune-Up Car Care Team
R
Roberto3 reviewsiTotal number of Google reviews Roberto has written across all businesses on Google Maps, not just this one.
Good service. They explained to me and showed how the parts and fluids looked like. And recommended what will be need to be replaces.
Price assessment: Reasonable price
Services: Auto maintenance
Response from the owner · 2 weeks ago
Thank you for your positive review, Roberto! We're glad to hear that you had a good experience with us. Our team takes pride in providing thorough explanations and recommendations to our customers. If there's anything else we can assist you with, please don't hesitate to reach out.
Thanks,
The Quality Tune-up Car Care Team
D
David Sekino4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
David, earning your trust year after year is one of the greatest compliments we can receive. We’re glad you continue to find our team straightforward and honest and our pricing reasonable. Thank you for your longtime loyalty and for continuing to choose us to take care of your vehicle. We truly appreciate your business and look forward to serving you for many more years!
Thanks,
The Quality Tune-Up Car Care Team
B
Bryan Arriagada7 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
I took my 07 Lexus GS350 for a brake service and A/C service. Mark went above and beyond taking care of my vehicle and accommodating my sleep schedule due to my current job. Absolutely phenomenal location here in the Bay Area for automotive care. Highly recommend to anyone. Shoutout to Mark and Israel for the outstanding customer service. Thank you gentlemen!
Services: Auto A/C recharge, Brakes, Air conditioning, Auto brake replacement
Response from the owner · 2 weeks ago
Thank you Bryan for the kind words! We're thrilled that you had a great experience with us. We'll be sure to pass along your compliments to Mark and Israel. We pride ourselves on delivering exceptional customer service, and we're glad you felt that. Thank you for recommending us!
Thanks,
The Quality Tune-up Car Care Team
R
Rodney De JesusLocal Guide · 18 reviewsiTotal number of Google reviews Rodney has written across all businesses on Google Maps, not just this one.
Rodney, it’s always great to hear from you! We’re glad Mark continues to provide you with the outstanding service you’ve come to expect and that you find our pricing reasonable. Thank you for continuing to trust us with your vehicle over the years. Whether it’s your next oil change or any other maintenance or repair need, we’re always here to help!
Thanks,
The Quality Tune-Up Car Care Team
E
eric bettencourt4 reviewsiTotal number of Google reviews eric has written across all businesses on Google Maps, not just this one.
The customer service was great! I will be going back here for all my oil changes, brake replacements and transmission services from now on.
Response from the owner · a month ago
Eric, thank you so much for the 5-star review! We’re happy to hear you had a great experience with our team, and it means even more to know we’ve earned your trust for your future vehicle care. We truly appreciate you choosing us and look forward to being your go-to shop for oil changes, brake services, transmission maintenance, and anything else your vehicle may need!
Thanks,
The Quality Tune-Up Car Care Team
J
John FriersonLocal Guide · 51 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
John, thank you for the 5-star review! We’re glad our team was able to take care of your transmission service quickly while providing the exceptional service you deserve at a great price. We truly appreciate you trusting us with your vehicle and look forward to taking care of you again whenever you need us!
Thanks,
The Quality Tune-Up Car Care Team
B
Begnazar ShanazarovLocal Guide · 11 reviewsiTotal number of Google reviews Begnazar has written across all businesses on Google Maps, not just this one.
I liked their service. I needed a smog test and an oil change on my car. They recommended that I go across the street to the guys for a smog test first, as they might close early, and then come back for an oil change. I did so. After the smog test, I returned and my car was immediately taken for service. My wife and I liked the older man with a mustache at the front desk. Unfortunately, I didn't ask his name. He approached customers and was very friendly and welcoming. I will definitely be back.
Response from the owner · a month ago
Thank you for the kind words, Begnazar! We are glad to hear that you enjoyed your experience with us. We pride ourselves on providing excellent service, and we will be sure to pass along your compliments to our team. We look forward to welcoming you back in the future!
Thanks,
The Quality Tune-Up Car Care Team
