Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts

Experts Reviews · Company report
Quality Tune Up Car Care Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%59+14.3Value 14%94+13.3Replies to reviews 7%88+6.2Craft & service penalty97−0.3Momentum penalty87−1.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Quality Tune Up Car Care Center

Fremont, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #311Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.7★ from 633 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Quality Tune Up Car Care Center is better than 74% of auto repair shops.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Quality Tune Up Car Care Center is better than 59% of auto repair shops.C
59
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Quality Tune Up Car Care Center is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Quality Tune Up Car Care Center is better than 94% of auto repair shops.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Quality Tune Up Car Care Center is better than 87% of auto repair shops.A
87
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Quality Tune Up Car Care Center is better than 88% of auto repair shops.A
88

Reviews for your job

Customers hired Quality Tune Up Car Care Center for 8 kinds of job.

Quality Tune Up Car Care Center for tire rotations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Tire rotations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#72 / 94
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Tire rotations”

Rose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They showed the issue, explained why it needed to be changed and because it was going to take several hours they brought me home and picked me up when the car was done.

Reasonable priceTiresTire rotationsService not listed
Ida4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Been coming here 20 plus years- always have a great experience

Reasonable priceGeneral repairs & maintenanceTire rotationsWheel alignment
Jan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always a good experience at Quality Tune Up. Mark was very nice and helpful! I will return for future services.

Reasonable priceGeneral repairs & maintenance
Jenny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have been coming here since I first bought my car in 2017 and they always take such good care of me. They pay attention to detail, always give good advice and give discounts which is always appreciated. Excellent customer service!

Reasonable priceTransmissionAir & cabin filter replacementTires
HarryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

"Thank You" Mark & Vincent (Victor) for your professional work and great customer service. It was a great experience working with you.

Reasonable priceAir & cabin filter replacementTiresAuto engine tuning
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Reliable, fair and caring. Hard to find a local mechanic you can trust. Mark and his team members have been taking care of our vehicle for many years now.

Steering & suspension replacementAuto brake repairTire rotations+ Value
Ysidro5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very friendly and efficient. 10/10

Emissions testingRegistration renewalTransmission
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Arrived early for an oil change and tire rotation. Work was completed in less than 45 minutes as initially promised. I have been going to Quality Tune Up for over 20 years and have always received excellent and friendly service.

Tire rotationsOil change
Sam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I Ben going to this shop four years. It,s the only shop that I will let fix my car.

Customer photo from Sam's review
Air & cabin filter replacementAuto A/C rechargeAuto brake repair
tobyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

ALWAYS a 5 star experience

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Rica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

Service was good but it’s too expensive

Air & cabin filter replacementOil changeTire rotations
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great work. Good guys to work with.

Steering & suspension replacementTire rotationsWheel alignment
Almeida1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mark and everyone at quality tune up provide an excellent customer service and the best care for your vehicle.

Air & cabin filter replacementAuto brake repairAuto maintenance
frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great place been doing business with you for many years Mark is a great guy

Oil changeTire rotations
RexLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceTire rotationsOil changeService not listed
Suminder3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Auto brake repairAuto brake replacementBrakes
luwana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto brake repairAuto brake replacement
AarondeepLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Oil changeTire rotations

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 52%Overpriced 12%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change154—
Smog certification88—
General repairs & maintenance80—
Tires47—
Air & cabin filter replacement47—
Auto engine diagnostic32—
Auto engine tuning26—
Brakes25—

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