Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Queen Bee Cleaning LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%49+11.9Value 14%81+11.5Replies to reviews 7%100+7.1Craft & service penalty79−2.1Momentum penalty72−2.8Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Queen Bee Cleaning LLC

Groton, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #120Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.7★ from 275 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Queen Bee Cleaning LLC is better than 66% of house cleaning services.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Queen Bee Cleaning LLC is better than 49% of house cleaning services.C
49
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Queen Bee Cleaning LLC is better than 79% of house cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Queen Bee Cleaning LLC is better than 81% of house cleaning services.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Queen Bee Cleaning LLC is better than 72% of house cleaning services.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Queen Bee Cleaning LLC is better than 100% of house cleaning services.A
100

Reviews for your job

Customers hired Queen Bee Cleaning LLC for 5 kinds of job.

Queen Bee Cleaning LLC for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.55
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$240
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 53/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#67 / 67
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%

All 11 Google reviews tagged “General housekeeping”

TaraLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

OUTSTANDING SERVICE. I have used this company for more than four years now. I have used them personally in my homes and professionally for my clients' homes as closing gifts and to better market listings. In my opinion, the depth of cleaning that has been provided on two of my listings actually raised the value!…

Standard cleaningMoving-related cleaningGeneral housekeeping
CaitlinLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

I have used Queen Bee Cleaning several times in the past without any issues, and the cleaners who came to my home were always kind and professional. Unfortunately, my most recent experience was very disappointing. I would not be home for this scheduled cleaning and requested that the total charge not exceed $400. I…

Paid $400–450OverpricedGeneral housekeepingDeep clean
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very pleasant and hard working staff!! Always call if time is changed. House smells clean and looks GREAT!!! They even picked up the dog toys in the front yard and piled them up neatly in the garage!! Always happy staff! I have been using them for almost 2 years!!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I was very pleased with the cleaning crew that came to my home. First they were a little bit early (to me that's on time) and we walked through the house together, they thoroughly explained what they were going to achieve for me. We left to give them plenty of space and when we returned my home was cleaner than I…

Standard cleaningGeneral housekeepingDeep clean
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Fantastic cleaning! A team of four descended upon us, and now our home sparkles.

Standard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
Margaret7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Need some help after surgery and hired Queen Bee for that support. The team assigned to me did a great job. They were professional, respectful and went right to work. Little to no surface cleaning or just wiping down. They cleaned everything thoroughly. The house smelled amazing, but more importantly, it looked…

Standard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
JoAnn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Very satisfied with the service The 2 ladies that arrived on time were very thoughtful and had working. Would highly recommend this business

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Leah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The owner Mary is quick to respond and get back to you via email, phone or text. My house was just cleaned by Aria and Chanel who did a fantastic job cleaning every nook and cranny. I was even surprised the next day when I opened my microwave and it was sparkling. As a mom who is working, raising a child and in…

General housekeeping+ Responsiveness+ Punctuality+ Quality
ChelseaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I could not be any happier with the job Queen Bee has done at my house! Thank you for not only doing an outstanding job, but for your employees being so careful and kind. Please keep coming back!

General housekeeping+ Responsiveness+ Punctuality+ Quality
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

I have nothing bad to say about Queen Bee Cleaning. The cleaners are professional, friendly and give excellent service. I have never been disappointed in the quality of the service. If anything to find fault with, I think the price is a little high compared to other services but it is a price I am willing to pay for…

General housekeeping+ Responsiveness+ Punctuality+ Quality
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality

Price

$453+84% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 65%Overpriced 7%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean73$277–$471
Standard cleaning40$158–$253
Moving-related cleaning13$321–$536
General housekeeping11$153–$240
Office & workplace cleaning5$153–$283

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