Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
Queen City Animal Hospital logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%53+12.8Value 14%76+10.7Replies to reviews 7%93+6.6Craft & service penalty91−0.9Momentum penalty0−10Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Queen City Animal Hospital

Charlotte, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 74 veterinarians · 4.9★ from 737 Google reviews

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Report card

Percentile vs other veterinarians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Queen City Animal Hospital is better than 77% of veterinarians.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Queen City Animal Hospital is better than 53% of veterinarians.C
53
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Queen City Animal Hospital is better than 91% of veterinarians.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Queen City Animal Hospital is better than 76% of veterinarians.B
76
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Queen City Animal Hospital is better than 0% of veterinarians.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Queen City Animal Hospital is better than 93% of veterinarians.A
93

Reviews for your job

Customers hired Queen City Animal Hospital for 1 kinds of job.

Queen City Animal Hospital for exotic animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Exotic animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 8 Google reviews tagged “Exotic animals”

brooke5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The vet tech and doctor did a fantastic job with my sweet rabbit Biscuit! Very kind and gentle with him, and gave him lots of love and encouragement when he was feeling nervous. I felt very safe with them caring for him, and the doctor was very helpful and supportive with his annual exam.

Reasonable priceExotic animals
LindsayLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Caring & attentive staff! They were so kind when we brought in our rabbit Lola when she was having pain in her legs. We live in Belmont and the people that work here make the drive 100000% worth it. Thank you!!

Reasonable priceExotic animals
Catherine13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely the best! Dr. Hraz and staff are above and beyond amazing! They take extra good care of my three rabbits and dog. It is absolutely worth the 40 minute drive to come here!

Reasonable priceExotic animals
HelenLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Took my beautiful babies to QCAH and they're very friendly & knowledgeable about exotic animals than your normal vet. I have a hard time letting my bunnies go or being away from them, but here I am reassured and know they're in safe hands. I got 2 of my bunnies fixed here (female/male) and one of my boy bunnies'…

Reasonable priceExotic animals
Kat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Really enjoyed visit. Very informative staff that cared about Drogon

Customer photo from Kat's review
Reasonable priceExotic animals
JessieLocal Guide · 116 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

*edited* review My recent visits with my bearded dragon have went well. Much different than before with my cat. Maybe it was a staff change? Great doctor, short wait time in the lobby. A few weeks after leaving the original review about my diabetic cat someone from Queen City did reach out asking me what they could…

OverpricedExotic animals
BlessedLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great

Not sureExotic animals
JenLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Reasonable priceExotic animals

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 4%Reasonable 65%Overpriced 23%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Exotic animals8—

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