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Queen's Catering

Caterer · Shelbyville, IN · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%81+56.1Reliability 31%72+22.2Experts Score= 78Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 22 home chefsPosition by Experts Score among all companies we track in this category. · better than 5%
4.8 ★★★★★ 16 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
6.3%1–2★, last 16 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
19%reviews answered by the owner
Aug 2026latest review

Queen's Catering at a glance

Google reviewers rate Queen's Catering 4.8 out of 5 based on 16 reviews, with the owner responding to 19 percent of them. Customers frequently praise the fresh, flavorful food, professional presentation, and helpful staff who accommodate special dietary needs and last-minute schedule changes. Recurring themes highlight reasonable pricing, punctual service, and strong communication during event planning. However, two identical one-star reviews criticize a lack of response to initial inquiries regarding a specific budget for a rehearsal dinner.

  • Google rating: 4.8 out of 5 from 16 reviews (94% five-star).
  • Reviews on this page: 16 Google reviews (12 with written comments, 3 with photos).
  • Owner responses: the business replied to 19% of reviews.
  • Most recent review: August 8, 2026.
  • Service: Home Chef serving Shelbyville, Indiana.

Data from Google, last updated October 27, 2026.

Score profile vs other home chefs

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction81Reliability72Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 81 (median 99)Reliability: 72 (median 99)Momentum: 100 (median 100)
Queen's CateringHome Chefs median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Queen's Catering: 81/100 on this factor. Category median: 99.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Queen's Catering: 72/100 on this factor. Category median: 99.B
72
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Queen's Catering: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 52.–
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Bar = this company · dark tick = category median.

Star ratings

16 Google reviews we collected

  • 5 stars1594%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star16%

Praise vs complaints

Phrases our text analysis found in 12 written reviews

  • Praise1192%
  • Complaints18%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude433%
  • Would recommend325%
  • Price & value217%
  • Quality & results18%
  • Speed & response18%
  • Communication18%

What customers talk about

We read 12 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were also incredibly helpful; we were running late to set up, and they helped with setting up our tables and decor as well!”
  • “I highly recommend and will definitely use them again in the future if needed.”
  • “On time, food was very good, table decorated very nice, very reasonable pricing”
  • “Their attention to detail is impeccable.”
  • “Elizabeth is so easy to work with — communicative, flexible, and on top of every detail, which made the process stress-free.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Jewely2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Elizabeth and her team was great to work with! They catered my wedding reception, and everything looked and tasted amazing! They were also incredibly helpful; we were running late to set up, and they helped with setting up our tables and decor as well! I highly recommend and will definitely use them again in the future if needed.

Customer photo from Jewely's reviewCustomer photo from Jewely's reviewCustomer photo from Jewely's reviewCustomer photo from Jewely's review
SGLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I used Queens Catering for a taco bar at our recent annual sales meeting, and they were fantastic from start to finish. The food was fresh, flavorful, and clearly made with care — everything from the fillings to the toppings and the presentation were amazing. She makes wonderful desserts too! Elizabeth is so easy to…

Brad7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Actually I will give a 10 star because of the overwhelming look, taste and customer service of everything they do. They not only take care of your order but the experience of the presentation and style is like no other. They create memories of the food experience that no one can. Just look at the pictures of the…

Customer photo from Brad's review
DannyLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Incredible, delicious quality of food. Catered my wedding with professional courtesy, ran by wonderful staff that takes pride in their work. Their first concern for me (The groom) was that my gluten-free side dish was set aside, and it was handled with the upmost care. Queen's Cafe & Dining has a fantastic…

JRAN7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Queens catered our family Thanksgiving and we have never had better turkey! The portions were larger than expected and we had leftovers. The desserts are memorable and cannot wait for the next time I have their food.

Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★

A few months before my daughter got married i reached out to these ladies for her rehearsal dinner cause their food looked amazing! I was planning to share the weight of the event due to cost and I had a particular dish I wanted to share with family. When asked how much I wanted to spend I gave a number of $750.…

Photos

Customer reviews

4.8 ★★★★★ 16 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jewely Hopper2 reviewsTotal number of Google reviews Jewely has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Elizabeth and her team was great to work with! They catered my wedding reception, and everything looked and tasted amazing! They were also incredibly helpful; we were running late to set up, and they helped with setting up our tables and decor as well! I highly recommend and will definitely use them again in the future if needed.

SGLocal Guide · 15 reviewsTotal number of Google reviews SG has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I used Queens Catering for a taco bar at our recent annual sales meeting, and they were fantastic from start to finish. The food was fresh, flavorful, and clearly made with care — everything from the fillings to the toppings and the presentation were amazing. She makes wonderful desserts too! Elizabeth is so easy to work with — communicative, flexible, and on top of every detail, which made the process stress-free. Setup and service were right on schedule, which made a big difference with our packed meeting agenda. Catering for a large group of colleagues can be stressful to coordinate, but Elizabeth and her team made it easy. I'd recommend them without hesitation for any corporate event. Five stars all around!

Brad Ridgeway7 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Actually I will give a 10 star because of the overwhelming look, taste and customer service of everything they do. They not only take care of your order but the experience of the presentation and style is like no other. They create memories of the food experience that no one can. Just look at the pictures of the events they have catered and you will be amazed. I am sending pictures of my wife's birthday cake. Thats 10 stars.

Response from the owner · 5 months ago

Thank you so much Brad for taking time to share your experience with us! We are so thankful for your continued support and love for our food and quality of presentations!

Angie Rowekampp10 reviewsTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time, food was very good, table decorated very nice, very reasonable pricing

Response from the owner · 6 months ago

Thank you so much for your kind words, Angie! We're thrilled to hear you enjoyed your experience.

DannyLocal Guide · 46 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Incredible, delicious quality of food. Catered my wedding with professional courtesy, ran by wonderful staff that takes pride in their work. Their first concern for me (The groom) was that my gluten-free side dish was set aside, and it was handled with the upmost care. Queen's Cafe & Dining has a fantastic reputation for a reason. They're a local treasure, ran by people that love what they do. All aspects of this business show you what a smaller, locally run establishment can offer you that others cannot. 5 Stars worth of an experience all around.

Response from the owner · 2 years ago

Thank you so very muchhhhh! These are the most heart warming words! Overwhelmed by your kindness and the time you took to share your thoughts and experience with others! Thank you from The bottom of our hearts!

JRAN Productions7 reviewsTotal number of Google reviews JRAN has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Queens catered our family Thanksgiving and we have never had better turkey! The portions were larger than expected and we had leftovers. The desserts are memorable and cannot wait for the next time I have their food.

Amy Lasalle7 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A few months before my daughter got married i reached out to these ladies for her rehearsal dinner cause their food looked amazing! I was planning to share the weight of the event due to cost and I had a particular dish I wanted to share with family. When asked how much I wanted to spend I gave a number of $750. Never heard from them again even when I tried reaching out. I even said I could go higher on the cost if that's what they needed... still nothing. Ended up finding someplace else to help out and everything went very well... however, Queen's Catering, and their customer service... no contact at all as I guess our price was too small... so disappointing.

Samantha Goodrich9 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The customer service was wonderful, and the food was absolutely amazing. I can't wait to have them carter for us again.

Sherri’s Heavenly BalloonsLocal Guide · 16 reviewsTotal number of Google reviews Sherri’s has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Elegant and perfect place to plan a party.

Linda Stevens HankinsLocal Guide · 81 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I did a beautiful wedding ceremony here . It was a very nice place .

Queen's Catering on Google Maps →

Business details