Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
Customers frequently praise the company for professional, thorough, and friendly service, noting that technicians are punctual, informative, and respectful of their homes. However, recurring criticisms highlight aggressive door-to-door sales tactics, including false claims about neighbor services and difficulty canceling contracts or receiving promised treatments. Reviewers also mention inconsistent arrival times and dissatisfaction with billing practices, contrasting sharply with the positive experiences of existing customers who value the convenience and communication provided during scheduled visits.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
2,970 Google reviews we collected
Phrases our text analysis found in 2,118 written reviews
Price verdicts customers left with their Google review
Middle half of what 764 customers paid ($38–$88) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris did an excellent job and was very professional!”
“Incredibly unprofessional experience with a representative named Jesse who showed up at our home around 6 PM.”
“Eddie provides exceptional service, thank you Eddie.”
“Absolutely terrible awful people who can't even handle fire ants.”
“Chris was prompt and professional and he answered all my questions!”
“Hunter was polite and explained all that he had done and also let me know to be careful that my dog stayed away from the areas where he had sprayed a…”
“The sale person Daniel spoke nicely but never explained the contract clearly.”
“Highly recommend Deontrey and his team to anyone looking for top-notch pest management!”
“Based on our experience, I would not recommend this company.”
“We really appreciate their reliable service and how easy they make everything for us.”
“i’m hoping no one in princeton got scammed by them thinking they are forced to pay for their services.”
“He was very knowledgeable and educated us a great deal.”
“Your treatments DON'T LAST, so the amount of time you spend dealing with them to schedule another service is not worth it.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Quell Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Horrible company to work with. I moved and have repeatedly tried to cancel service. They keep servicing my old house and won’t cancel the service call. I would avoid this company like the plague. Absolutely disgusting to deal with.
Deontrey Law did an exceptional job with our pest control treatment today! He was extremely professional, thorough, and respectful of our home from start to finish. He took the time to address all of our specific concerns and made sure every area was properly treated. It is rare to find such reliable and courteous…
The tech, Eddie Rolle, was great. Very friendly and personable, knowledgeable about the products and services. Happy to have him come out for all future treatments.
Had Technician Eddie Rolle come to the house this morning. Very Professional, efficient, and thorough in his work. Great service!
Thank you to Nicolas! He explained the issues we encountered with all the pests entering our home after the rain storm. He also gave us tips on how to mitigate issues while in between scheduled service calls. We appreciate his patience and willingness to truly help us.
Huston was amiable, efficient, and knowledgeable. Fantastic job. Edit: second review Emilio came and was knowledgeable, thorough, and answered every question I had. I asked him to do some extra work and spray in my house and he got that done easily and quickly with with enthusiasm. I highly appreciate his work and would like as my regular guy.
| Job | Reviews | Category typical |
|---|---|---|
| Hornet & wasp extermination | 662 | $58–$282 |
| Spider extermination | 527 | $63–$146 |
| Ant extermination | 515 | $68–$199 |
| Cockroach extermination | 355 | $58–$246 |
| Rodent extermination | 244 | $81–$323 |
| Flea & mite extermination | 208 | $124–$323 |
| Bed bug extermination | 57 | $155–$426 |
| General pest inspection | 54 | $56–$111 |
4.9 ★★★★★ 2,970 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very friendly and efficient.
Thank you for your kind words! We’re so glad to hear that you found our team friendly and efficient. Your positive feedback means a lot to us!
Extremely aggressive sales tactics. Read on yelp online Google AI. If you don’t go with them their field reps get very angry and storm off.
Horrible company to work with. I moved and have repeatedly tried to cancel service. They keep servicing my old house and won’t cancel the service call. I would avoid this company like the plague. Absolutely disgusting to deal with.
Hi Marie, looks like we asked you to call the office over a month ago to cancel the service. You said you would call and never have. We do ask that all customers call the office to cancel. Please call and a manager can get you taken care of.
Eddie was very thorough and nice 👍🏼
Thank you for your kind words! We're pleased to hear that Kyle provided you with helpful information. Your confidence in our service means a lot to us. Wishing you a pest-free environment!
Kiare was great! Was quick and very efficient.
Thank you for your rating! We appreciate your support and hope you enjoyed your experience with us.
Eddie was great! Very professional.
Thank you for your kind words! We're pleased to hear that Eddie provided you with professional service. Your feedback is much appreciated!
Eddie provides exceptional service, thank you Eddie.
Thank you for your wonderful feedback! We're delighted to hear that Eddie provided exceptional service. Your kind words mean a lot to us!
Chris did an excellent job and was very professional!
Thank you for the fantastic review! It’s wonderful to hear that you had such a positive experience with Morsel. We truly appreciate your feedback and look forward to continuing to provide you with great service.
Eddie Rolle was great. Very personable and helpful in his explanations.
Thank you for your kind words! We're delighted to hear that Jack made a positive impression with his helpfulness and personable approach. Your feedback is greatly appreciated!
Aaron always provides great service!
Thank you for the rating! We appreciate your support and look forward to continuing to provide quality service.
Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
