Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
R&I Auto Glass logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%82+23.2Replies to reviews 8%93+7.7Momentum penalty54−4.6Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

R&I Auto Glass

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 98 auto glass repair · 4.9★ from 158 Google reviews

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Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.R&I Auto Glass is better than 89% of auto glass repair.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.R&I Auto Glass is better than 82% of auto glass repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.R&I Auto Glass is better than —% of auto glass repair.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.R&I Auto Glass is better than —% of auto glass repair.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.R&I Auto Glass is better than 54% of auto glass repair.C
54
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.R&I Auto Glass is better than 93% of auto glass repair.A
93

Reviews for your job

Customers hired R&I Auto Glass for 5 kinds of job.

R&I Auto Glass for auto windshield repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 49

All 8 Google reviews tagged “Auto windshield repair”

Debi10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rahim is awesome. Great prices and very knowledgeable. Shows up when he says he going to be there. Stands by his works. I use him at my business to install glass on my customer's cars and for my personal cars. Very professional. I refer him to other shops that want quality work at a fair price.

InstallationAuto windshield leak repairAuto windshield repair
Catherine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend R&I Auto Glass! They travel to you, which makes it extremely accommodating and easy for your repairs, and they were available to come out literally the morning after we had called for a quote. Rahim and Brian are very friendly and also very professional, and they did awesome work for both my husband…

Auto windshield repair
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

R&I was an amazing experience that I would recommend to anyone. After going back and forth with Safelite I was told I had to bring my car to a warehouse for windshield repair and recalibration and would cost upwards of $800. I called R&I and Rahim gave us a quick quote on the phone and told us he could do the…

Auto windshield repair
Ray6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Perfect job Treaded my car with care Thank you 🙏

Auto windshield repair
Milsy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Online quote, fast response and appointment scheduling with the customer’s availability in mind. Thank you Rahim for coming out to NJ to fix my windshield. Beyond happy with the service provided by R&I Auto Glass.

Customer photo from Milsy's reviewCustomer photo from Milsy's review
Auto windshield repair
Lafayette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable and kind and considerate will use them every time

Auto windshield repair
Sammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called rahim on Saturday he took care of my window. There was no issues he didn't want me to worry. He was very understanding my windows fixed. It doesn't even look like it was ever broken. I would one hundred percent use him again did an excellent job! Thanks again man

Auto windshield repairAuto windshield replacement
Gabriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He did and exceptional job, very professional, respectful and very reasonable!

Auto windshield repairAuto rear window replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Auto windshield repair8—
Auto windshield replacement7—
Auto side window replacement5—
Installation4—
Auto rear window replacement4—

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