R&I Auto Glass logo

R&I Auto Glass

Auto glass repair service · Philadelphia, PA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%82+23.2Replies to reviews 8%93+7.7Momentum penalty54−4.6Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 98 auto glass repairPosition by Experts Score among all companies we track in this category. · better than 29%
4.9 ★★★★★ 158 Google reviews · 24 photos
98%five-star reviews
4.64★last 12 monthsAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review

R&I Auto Glass at a glance

  • Google rating: 4.9 out of 5 from 158 reviews (98% five-star).
  • Reviews on this page: 158 Google reviews (141 with written comments, 13 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Auto Glass Repair serving Philadelphia, Pennsylvania.

Data from Google, last updated November 5, 2026.

Score profile vs other auto glass repair

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.

Satisfaction89Reliability82Craft & service–Value–Momentum54Replies to reviews93Satisfaction: 89 (median 92)Reliability: 82 (median 91)Momentum: 54 (median 100)Replies to reviews: 93 (median 62)
R&I Auto GlassAuto Glass Repair median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.R&I Auto Glass: 89/100 on this factor. Category median: 92.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.R&I Auto Glass: 82/100 on this factor. Category median: 91.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.R&I Auto Glass: 54/100 on this factor. Category median: 100.C
54
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.R&I Auto Glass: 93/100 on this factor. Category median: 62.A
93

Bar = this company · dark tick = category median.

Star ratings

158 Google reviews we collected

  • 5 stars15598%
  • 4 stars00%
  • 3 stars11%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 141 written reviews

  • Praise32399%
  • Complaints41%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6821%
  • Speed & response6620%
  • Would recommend6018%
  • Quality & results5918%
  • Price & value4714%
  • Communication144%
  • Honesty & trust134%

What customers talk about

We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The installers were very professional and did an excellent job.”
  • “The most punctual company I’ve encountered—I’ve been working with them for nearly 4 years now.”
  • “I highly recommend him to anyone looking for windshield replacement or glass repair services.”
  • “They did a great job, would highly recommend there services”
  • “They respond quickly, get the job done efficiently, and charge fair, reasonable prices.”
  • “Communication is great, and I can count on him whenever I need his services.”
  • “I’ve been working with him for a long time, and I can honestly say that his service has always been excellent.”

People customers mention

  • Rahim 10 reviews
  • Safelite 3 reviews
  • Brian 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired R&I Auto Glass for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

Illhom11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The most punctual company I’ve encountered—I’ve been working with them for nearly 4 years now. They are always in touch and truly understanding.

CatashovLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

⭐⭐⭐⭐⭐ I’ve been working with him for a long time, and I can honestly say that his service has always been excellent. He is reliable, professional, and always on time. His windshield replacement work is top-quality, and he always makes sure the job is done right. Communication is great, and I can count on him…

Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

⭐⭐⭐⭐⭐ Great service from R&I Auto Glass! Professional, reliable, and quality work. Highly recommend them for any automotive glass needs!

crystal11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Absolutely wonderful, I never thought this process could be so easy. From quote to installation. Great service, quality and communication. 10/10.

Márcia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Highly recommend R&I Auto Glass! The technician was fantastic. The service was super fast, clean, and high-quality. I couldn't ask for better service!

CristobalLocal Guide · 651 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The service was professional and straightforward. The staff was helpful, the work was completed efficiently, and the overall process was smooth from start to finish. The shop had a clean and organized appearance, making it feel like a reliable place for auto glass repairs.

Photos

Customer reviews

4.9 ★★★★★ 158 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Illhom Ubaydulloev11 reviewsTotal number of Google reviews Illhom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The most punctual company I’ve encountered—I’ve been working with them for nearly 4 years now. They are always in touch and truly understanding.

Response from the owner · 2 weeks ago

We appreciate the feedback Thank you

Azret-ali Kipkeyeu2 reviewsTotal number of Google reviews Azret-ali has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job, Fair prices, Best team work!

Response from the owner · 2 weeks ago

We appreciate the feedback Thank you

Catashov TrackingLocal Guide · 9 reviewsTotal number of Google reviews Catashov has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐⭐⭐⭐⭐ I’ve been working with him for a long time, and I can honestly say that his service has always been excellent. He is reliable, professional, and always on time. His windshield replacement work is top-quality, and he always makes sure the job is done right. Communication is great, and I can count on him whenever I need his services. It’s hard to find someone who consistently delivers this level of quality and reliability. I highly recommend him to anyone looking for windshield replacement or glass repair services. Looking forward to continuing to work with him!

Response from the owner · 2 weeks ago

We appreciate the feedback and we are glad working with you. Thank you

Jacob Greenslade1 reviewTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐⭐⭐⭐⭐ Great service from R&I Auto Glass! Professional, reliable, and quality work. Highly recommend them for any automotive glass needs!

Response from the owner · 2 weeks ago

Jacob we appreciate the feedback and we are glad we work with you. Thank you

Jimmy Nguyen2 reviewsTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional and great service . Highly recommended

Response from the owner · 2 weeks ago

We appreciate the feedback.

crystal martinez11 reviewsTotal number of Google reviews crystal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely wonderful, I never thought this process could be so easy. From quote to installation. Great service, quality and communication. 10/10.

Response from the owner · 2 weeks ago

We appreciate for the feedback. Thank you.

Márcia Pavanelli1 reviewTotal number of Google reviews Márcia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend R&I Auto Glass! The technician was fantastic. The service was super fast, clean, and high-quality. I couldn't ask for better service!

Response from the owner · 2 weeks ago

We appreciate the feedback. Thank you.

Brad Batchelder8 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job, would highly recommend there services

Response from the owner · a month ago

Brad we appreciate the feedback Thank you.

Rosy MazeLocal Guide · 19 reviewsTotal number of Google reviews Rosy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Incompetent and unprofessional.

Response from the owner · a month ago

We didn’t do any service for you. Please call 2155521633 to resolve your complaint.

CristobalLocal Guide · 651 reviewsTotal number of Google reviews Cristobal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service was professional and straightforward. The staff was helpful, the work was completed efficiently, and the overall process was smooth from start to finish. The shop had a clean and organized appearance, making it feel like a reliable place for auto glass repairs.

Response from the owner · 3 weeks ago

We appreciate the feedback.

R&I Auto Glass on Google Maps →

Business details