iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%69+4.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 15 garage floor coatingiPosition by Experts Score among all companies we track in this category. · better than 29%
5.0★★★★★250 Google reviews · 24 photos
98%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate R&R Painting & Concrete Coatings five out of five stars based on 250 reviews. Customers frequently highlight the company's professionalism, attention to detail, and punctuality across services like interior and exterior painting, garage floor coatings, and deck staining. Recurring themes include clear communication, fair pricing, and the crew's ability to maintain a clean workspace. The primary criticism involves delayed response times for initial estimates, which caused some clients to seek other contractors.
Google rating: 5.0 out of 5 from 250 reviews (98% five-star).
Reviews on this page: 250 Google reviews (229 with written comments, 33 with photos).
Owner responses: the business replied to 53% of reviews.
Most recent review: October 29, 2026.
Service: Garage Floor Coating Company serving Rochester, New York.
Data from Google, last updated November 5, 2026.
Score profile vs other garage floor coating
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyGarage Floor Coating median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.R&R Painting & concrete coatings: 95/100 on this factor. Category median: 98.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.R&R Painting & concrete coatings: 95/100 on this factor. Category median: 98.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.R&R Painting & concrete coatings: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.R&R Painting & concrete coatings: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.R&R Painting & concrete coatings: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.R&R Painting & concrete coatings: 69/100 on this factor. Category median: 100.B
69
Bar = this company · dark tick = category median.
Star ratings
250 Google reviews we collected
5.0of 5
5 stars24598%
4 stars42%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 229 written reviews
98%praise
Praise55198%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1331%
Reasonable2764%
Overpriced00%
Not sure25%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results13624%
Staff & attitude12222%
Would recommend11921%
Speed & response7513%
Price & value417%
Communication397%
Honesty & trust285%
What customers talk about
We read 229 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We are very pleased with the outstanding job R&R Painting did painting the interior of our home!”
“Mark and his crew were professional, neat and listened to our vision with our paint project.”
“Highly recommend R&R Painting and Concrete Coatings.”
“Based on my experience, I would not recommend this company.”
“Mark was very responsive when addressing any questions that we had, and he is very easy to work with.”
“The delayed proposal, poor communication, failure to follow up as promised, and significant price increase left me very disappointed.”
“If you’re looking for a reliable painting company that delivers top-quality results at a fair price, I highly recommend R&R Painting.”
“Owner Mark deserves equal praise for his excellent communication, personal involvement, and ability to keep the entire project on schedule.”
“Mark, the owner of R&R Painting is a very kind and honest individual.”
People customers mention
Mark42 reviews
Tyler12 reviews
Rivoli5 reviews
Bethany3 reviews
Stain3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired R&R Painting & concrete coatings for 8 kinds of job. Pick one to see what they paid and said.
JJo1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Professional staff who pay attention to detail. I’m very pleased with how my garage looks now!
Reasonable priceCustom painting
MMarie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mark and his crew were professional, neat and listened to our vision with our paint project. Highly recommend this company
Reasonable priceCustom painting
GGreg6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We are very pleased with the outstanding job R&R Painting did painting the interior of our home! The results exceeded our expectations. A special thank you to Bethany, Jesse, Harold and Tyler whose teamwork, professionalism, attention to detail, and pride in their work were evident throughout the project. They…
Reasonable priceCustom painting
KKim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Workers were great, the whole process worked seamless and we were very pleased with the results!
AAiLocal Guide · 214 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great work, great service. Did an awesome job on my garage floor. Also did my in-laws garage floor and it looks amazing. Definitely recommend
Reasonable priceService not listed
DDamian8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mark and his team did a terrific job painting the exterior of our house. His team is respectful, hardworking, and left the place as clean as they found it. Mark was very responsive when addressing any questions that we had, and he is very easy to work with. He takes a lot of pride in his work and that of his team. We would definitely use them again.
Professional staff who pay attention to detail. I’m very pleased with how my garage looks now!
Price assessment: Reasonable price
Services: Custom painting
Response from the owner · a week ago
We’re happy to hear you’re pleased with the results! Our team takes pride in the little details, and it’s great to know your garage looks the way you wanted. Thanks for the support!
M
M S4 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Mark and his crew were professional, neat and listened to our vision with our paint project. Highly recommend this company
Price assessment: Reasonable price
Services: Custom painting
Response from the owner · 2 weeks ago
We’re glad Mark and the crew brought your vision to life! Our team takes pride in being professional, keeping things tidy, and making sure every project reflects what the customer wants. Thanks for the recommendation and for choosing R&R Painting!
G
Greg Knight6 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
We are very pleased with the outstanding job R&R Painting did painting the interior of our home! The results exceeded our expectations. A special thank you to Bethany, Jesse, Harold and Tyler whose teamwork, professionalism, attention to detail, and pride in their work were evident throughout the project. They worked together seamlessly and were an absolute pleasure to have in our home.
Owner Mark deserves equal praise for his excellent communication, personal involvement, and ability to keep the entire project on schedule. From start to finish, R&R Painting delivered a first-class experience. We highly recommend them!
Price assessment: Reasonable price
Services: Custom painting
Response from the owner · 2 weeks ago
Thank you for such a thoughtful review! We’re thrilled the finished interior exceeded your expectations. Bethany, Jesse, Harold, and Tyler will be delighted to hear their hard work made a difference, and Mark truly appreciates your kind words about his communication and involvement. It was a pleasure working in your home, and we’re grateful for your recommendation!
K
Kim Holmes3 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Workers were great, the whole process worked seamless and we were very pleased with the results!
Response from the owner · 3 weeks ago
Thank you for the great feedback! We’re happy the team made everything smooth and that you’re pleased with the results. We truly appreciate your support!
A
Ai GraceLocal Guide · 214 reviewsiTotal number of Google reviews Ai has written across all businesses on Google Maps, not just this one.
Great work, great service. Did an awesome job on my garage floor. Also did my in-laws garage floor and it looks amazing. Definitely recommend
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 weeks ago
Thank you for the great review! We’re glad you’re happy with both garage floors and appreciate you trusting us with your home and your in-laws’ project. Thanks for the recommendation!
D
Damian Graybelle8 reviewsiTotal number of Google reviews Damian has written across all businesses on Google Maps, not just this one.
Mark and his team did a terrific job painting the exterior of our house. His team is respectful, hardworking, and left the place as clean as they found it. Mark was very responsive when addressing any questions that we had, and he is very easy to work with. He takes a lot of pride in his work and that of his team. We would definitely use them again.
Response from the owner · 4 weeks ago
Thank you for the wonderful review! We’re glad Mark and the team delivered great results while keeping everything respectful, clean, and well communicated. We truly appreciate your trust and look forward to working with you again!
J
Joey Saitta1 reviewiTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Mark does an amazing job! Couldn’t be more happy with the results!
Response from the owner · a year ago
Thank you so much, Joey! We're thrilled to hear you’re happy with the results. Mark and the team at R&R Painting & Stain INC always strive to deliver top-quality work and exceed expectations. We truly appreciate your support and kind words!
K
Kelly NanavatiLocal Guide · 24 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Efficient quote process, with a thorough evaluation process. Scheduled quickly and work done over two days. Neat work, done quickly. Happy to have my exterior trim and doors washed, scraped and painted. Would recommend!
Price assessment: Reasonable price
Services: Custom painting
Response from the owner · a month ago
Thank you for the great feedback! We’re glad the process was smooth from the quote through completion and that you’re happy with the finished trim and doors. We appreciate the recommendation!
H
Heather Ruchman4 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Mark and his team painted an interior garage wall which was drywalled in 1979 and never painted! The wall was a mess, but today it looks brand new thanks to Mark and his team. I will definitely used this company again. They are painting perfectionists!
Price assessment: Great price
Services: Custom painting, Water damage repair
Response from the owner · a month ago
Thank you so much for the fantastic review! We’re thrilled to hear that Mark and his team were able to transform a garage wall that had been unpainted since 1979 and make it look brand new. Projects like this can require extra preparation and attention to detail, so it means a lot to hear that you were impressed with the finished result. We truly appreciate your kind words about our team being painting perfectionists and are grateful to know you’ll be calling us again for your next project!
