Analyzing 7,256,1447.3M ReviewsFor 20,56820.6K Experts

Experts Reviews · Company report
R Plumbing Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%77+10.9Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

R Plumbing Inc

Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 408 Google reviews

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Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.R Plumbing Inc is better than 89% of water heater repair.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.R Plumbing Inc is better than 92% of water heater repair.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.R Plumbing Inc is better than 95% of water heater repair.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.R Plumbing Inc is better than 77% of water heater repair.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.R Plumbing Inc is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.R Plumbing Inc is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired R Plumbing Inc for 8 kinds of job.

R Plumbing Inc for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$264–$495
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Drain cleaning” · showing 20

blokar5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Same day service was appreciated and William was professional and did correct The problem very quickly thank you

Drain cleaning
RonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Came the next day and resolved the issue. Tech was very friendly and professional. Pricey, but what isn’t? Would use again?

Paid $200–300Reasonable priceDrain cleaning
Logan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Had an emergency root clog in main sewer drain, called and within the day they came and had the roots snaked out and water flowing. Great service at a solid price.

Drain cleaning
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rick was very pleasant and informative.

Paid $200–300Reasonable priceDrain cleaning
Danny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This was the 2nd time I’ve used R Plumbing in the last 4 years and both time they were excellent! They were able to get here the same day and arrived when they said they would. Got the clogged drains freed up in no time. Highly recommend!!

Paid $300–400Reasonable priceDrain cleaning
KiesaLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rick was on time, very professional. He answered all my questions and was very knowledgeable. I am happy with the service and would definitely call R Plumbing again.

Paid $400–500Great priceDrain cleaningService not listed
cary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I'm not qualified to evaluate the expertise of the plumber but I will say he had excellent social skills!

Paid $1,000+Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Rick was on time and did good work. Nice young man; could not get a single swear word from him, even though I issued profanity :) Price "reasonable" because I am old and poor. Funds transferred...my check will clear Ixonia Bank if posted tomorrow.

Paid $300–400Reasonable priceDrain cleaning
Mylene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

R Plumbing did their job efficiently and very well, they answered all my questions that i had and they showed me the process all the way. Highly recommended

Paid $600–700Reasonable priceDrain cleaning
Matt6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very respectful of our house, knowledgeable, and on time. Very happy.

Paid $200–300Great priceDrain cleaning
Brad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are very very satisfied with all the work R Plumbing has done for us. We will use them again if needed. We will recommend them for a plumbing needs.

Reasonable priceWater heater installationDrain cleaningPlumbing leak detection
B5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

Clogged drain was fixed within less than 15 minutes after arrival but I was charged $199 for a full hour of labor. Was charged an additional $40 for a TRIP CHARGE??? —even though my house, the company, and the individual plumber are ALL LOCATED IN WATERTOWN. They are fast and efficient but there are probably more trustworthy and cost-efficient options.

Drain cleaning− Value
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great Customer service, had a crisis, came to repair quickly, highly recommended!!

Outdoor plumbing system repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
cindy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ryan was very prompt and professional! He came the same day we called. He was knowledgeable and very clean with everything he did. The price was amazing for such quick service. We will use him in the future for any plumbing needs!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Sheri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The guys at R Plumbing did a great job from start to finish. They were very responsive to emails and scheduling and worked with my schedule. They came in with all the tools necessary to complete the job, and were able to think quickly when things didn't necessarily go as planned. Everything works great and I…

Garbage disposal repairPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Sander1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a clogged drain in the kitchen. He came over early the next morning and took care of my drain. He was in time did a great job and was reasonably priced. I HIGHLY recommend R Plumbing.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Jerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $1,000–1,200Reasonable priceDrain cleaning
Rodney6 months ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable priceDrain cleaning
Cody2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Great priceDrain cleaning
Daniel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceDrain cleaning

Show more drain cleaning reviews (4 more) →

Price

$680+34% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 72%Overpriced 6%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair27$314–$1.1k
Water heater installation24$1.4k–$2.8k
Drain cleaning24$264–$495
Toilet repair22$209–$410
Faucet installation18—
Plumbing leak detection16$145–$396
Toilet installation14$479–$633
Outdoor plumbing system repair13—

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