iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%77+10.9Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 14 water heater repairiPosition by Experts Score among all companies we track in this category. · better than 92%
4.9★★★★★408 Google reviews · 4 photos
95%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
67%reviews answered by the owner
$680typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise R Plumbing for punctual arrivals, friendly communication, and thorough explanations of issues during services like water heater replacements and drain unclogging. However, several low-star reviews highlight significant dissatisfaction with pricing, describing quotes as unexpectedly high or charging for full labor hours on quick fixes. Some clients also reported frustration with the company's response to recurring leaks, noting a lack of professional follow-up despite video evidence provided.
Google rating: 4.9 out of 5 from 408 reviews (95% five-star).
Reviews on this page: 408 Google reviews (346 with written comments, 12 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 29, 2026.
Service: Water Heater Repair serving Watertown, Wisconsin.
Data from Google, last updated October 31, 2026.
Score profile vs other water heater repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
R Plumbing IncWater Heater Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.R Plumbing Inc: 89/100 on this factor. Category median: 83.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.R Plumbing Inc: 92/100 on this factor. Category median: 73.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.R Plumbing Inc: 95/100 on this factor. Category median: 83.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.R Plumbing Inc: 77/100 on this factor. Category median: 99.B
77
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.R Plumbing Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.R Plumbing Inc: 100/100 on this factor. Category median: 89.A
100
Bar = this company · dark tick = category median.
Star ratings
408 Google reviews we collected
4.9of 5
5 stars38795%
4 stars133%
3 stars20%
2 stars10%
1 star51%
Praise vs complaints
Phrases our text analysis found in 346 written reviews
99%praise
Praise72399%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1817%
Reasonable7672%
Overpriced66%
Not sure66%
$680+34% vs typical water heater repair
Middle half of what 92 customers paid ($393–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response17824%
Staff & attitude16122%
Quality & results13619%
Would recommend9613%
Price & value8211%
Communication588%
Honesty & trust233%
What customers talk about
We read 346 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quick service, very friendly, made sure and double checked the work was done correctly!”
“…he crew Led by William was extremely proficient, conscientious, and professional, the workmanship of which was performed Beyond expectations.…”
“I am grateful for the experience to have had such a great experience with them.”
“I highly recommend them for any work that somebody needs to have done this coming from a female senior citizen very skeptical of contractors, but very…”
“Stay away from this place”
“The repair was done the same day and the price was reasonable.”
“Rip off city.”
“The communication between appointments, the crew and billing have all been Very good.”
“It’s clear they genuinely care about their customers and take pride in their work, which is hard to find these days.”
People customers mention
Ryan23 reviews
Brian17 reviews
Mitch15 reviews
Rick7 reviews
William4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired R Plumbing Inc for 8 kinds of job. Pick one to see what they paid and said.
JJulie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Always fast friendly service!! Call Always answered without leaving messages. Completed ice maker line, main water shut off and replaced toilet. William is polite and friendly and knows his stuff!! Awesome experience!! Great pricing. Service is fast and on point
DDoug3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★
Revision to my last review...The first 2 times the guy came price was fair and work well done. Just had them quote adding PVC drain pipe to existing washer that was draining into the laundry tub. I was shocked about the price and denied the quote. Went from good to bad. Will not recommend to anyone!
Paid $600–800Overpriced
KKarenLocal Guide · 136 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
Super friendly techs arrived, explained everything very well. They were able to unclog the sink relatively quickly, under an hour. I felt the cost was high, $300.
Paid $200–400OverpricedService not listed
BBob2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Timely, polite, friendly, informative crew of two.
Will recommend to others requiring service.
SSharon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very pleased with the service. Rick was on time, very professional and helpful. He did a great job and I replaced my previous plumber card with R Plumbing on my refrigerator to call again. I would also recommend to all of my neighbors. Great Job!!!
Paid $400–500Reasonable priceToilet repair
BBeki1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had our water heater replaced and couldn’t be happier with the service! William did a fantastic job and was so nice and professional. He was able to get everything replaced in a short amount of time, and the whole process was quick and efficient. We really appreciate the great service and would definitely recommend William and the company!
R Plumbing was great! Quick service, very friendly, made sure and double checked the work was done correctly! We’d definitely call them again if needed!
Services: Toilet repair
Response from the owner · 2 days ago
Thank you so much for the wonderful review from Watertown! We are thrilled to hear that you had a great experience with our quick and friendly service.
Taking the extra time to double-check our work and ensure everything is done correctly is exactly how we like to operate, so it’s fantastic to know that stood out to you.
We truly appreciate your trust in us and your willingness to call us again. If you ever need help with your plumbing in the future, we will be ready to help!
P
Peanut Peanut4 reviewsiTotal number of Google reviews Peanut has written across all businesses on Google Maps, not just this one.
I called for a Service request, And as suspected I needed pretty extensive plumbing work done underneath my home in the shallow crawlspace. A plan was made to accomplish and meet my needs inspect everything and complete the work. Date was said they came out to do the work during the work they had uncovered an area that would’ve caused me. Huge grief come winter and took care of that immediately. In addition to that the crew Led by William was extremely proficient, conscientious, and professional, the workmanship of which was performed Beyond expectations. The communication between appointments, the crew and billing have all been Very good. I highly recommend them for any work that somebody needs to have done this coming from a female senior citizen very skeptical of contractors, but very knowledgeable about what was needed in my home. I am grateful for the experience to have had such a great experience with them. Very satisfied customer. Linda in Sullivan, Wisconsin.
Price assessment: Reasonable price
Price: $2,000+
Services: Plumbing leak detection, Plumbing pipe repair, Outdoor plumbing system repair, Plumbing leak repair, Service not listed
Response from the owner · 3 days ago
Thank you so much for taking the time to share your experience with us from Sullivan, Wisconsin! We know how daunting it can be to find a trustworthy contractor, so earning the recommendation of someone as knowledgeable as you truly means the world to our team.
We are so glad William and the crew were able to take care of that hidden winter hazard before it caused you any trouble. Proactive service and clear communication are exactly what we strive for, and we will be sure to pass along your kind words to William and the rest of the team!
Thank you for trusting us with your home!
J
Julie F6 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Always fast friendly service!! Call Always answered without leaving messages. Completed ice maker line, main water shut off and replaced toilet. William is polite and friendly and knows his stuff!! Awesome experience!! Great pricing. Service is fast and on point
Price assessment: Great price
Price: $600–800
Services: Water heater installation, Toilet installation, Plumbing leak repair, Service not listed
Response from the owner · a week ago
Thank you so much for the fantastic review from Watertown! We are thrilled to hear you had an awesome experience with William.
Prompt communication, fair pricing, and expert service are exactly what we strive for every day. We’re glad William could get your ice maker line, main water shut-off, and toilet sorted out quickly and professionally.
We truly appreciate your business and your kind words. Please don't hesitate to reach out the next time you need an extra hand!
G
Gail Towers Nolan3 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Came right out, really efficient personable, and gave a really great explanation of the various issue so we could prioritize. Highly recommend!
Response from the owner · a week ago
Thank you so much for the 5-star rating! We are incredibly glad we could help resolve the sewer issue at the property in Nashotah. We appreciate your business and are here whenever you need us next!
M
Mark2 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Thank you so much for the kind words! We pride ourselves on delivering fast, top-notch service, and it is wonderful to hear we hit the mark. We look forward to working with you again!
D
Doug Willis3 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Revision to my last review...The first 2 times the guy came price was fair and work well done. Just had them quote adding PVC drain pipe to existing washer that was draining into the laundry tub. I was shocked about the price and denied the quote. Went from good to bad. Will not recommend to anyone!
Price assessment: Overpriced
Price: $600–800
Response from the owner · Edited 2 weeks ago
Thank you for the kind words — it truly means a lot to our team. We strive to deliver results that meet customer expectations, and we hope you will continue to utilize RPlumbing in the future.
Response to Revision: Thank you for being a returning customer and for sharing your honest feedback. We are glad to hear that you were happy with the quality and fairness of our work during our first two visits.
We are genuinely sorry to hear that our recent quote for your washer drain line left you shocked and disappointed. Our goal is always to provide transparent, upfront pricing so you can make the best decision for your home without any surprises. Plumbing codes, material specifications, and the complexity of tying new PVC lines into existing systems can sometimes cause quotes for seemingly straightforward jobs to look higher than expected.
We completely respect your decision to decline the estimate, but we hate to lose your recommendation over this. We would love the opportunity to look back over the quote with you, talk about the costs, and see if there is an alternative solution that would work better for you.
K
Karen KresseLocal Guide · 136 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Super friendly techs arrived, explained everything very well. They were able to unclog the sink relatively quickly, under an hour. I felt the cost was high, $300.
Price assessment: Overpriced
Price: $200–400
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you for taking the time to share your feedback from Sullivan, WI! We are thrilled to hear that our technicians were friendly, clear in their explanations, and able to clear your clog so efficiently.
We completely understand that $300 can feel like a lot for a service that may have taken under an hour. We want to assure you that our pricing reflects more than just the time spent on-site. It covers our technicians' specialized training, advanced equipment, travel costs, and the guarantee that the job is done safely and correctly to protect your plumbing long-term.
We truly appreciate your business and your honest feedback, as it helps us keep delivering quality service.
B
Bob Zarzynski2 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Thank you so much for the wonderful review from Fox Lake, Wisconsin! We are thrilled to hear that our crew met your expectations when installing the new kitchen faucet and garbage disposal.
Your recommendation means the world to us, and we look forward to helping you—or anyone you send our way—with any future service needs!
S
Sharon M5 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Very pleased with the service. Rick was on time, very professional and helpful. He did a great job and I replaced my previous plumber card with R Plumbing on my refrigerator to call again. I would also recommend to all of my neighbors. Great Job!!!
Price assessment: Reasonable price
Price: $400–500
Services: Toilet repair
Response from the owner · 7 months ago
Thank you for the positive feedback! We're glad to hear you were pleased with the service provided by Rick. Your recommendation means a lot to us, and we look forward to assisting you and your neighbors in the future!
B
Beki Genz1 reviewiTotal number of Google reviews Beki has written across all businesses on Google Maps, not just this one.
We had our water heater replaced and couldn’t be happier with the service! William did a fantastic job and was so nice and professional. He was able to get everything replaced in a short amount of time, and the whole process was quick and efficient. We really appreciate the great service and would definitely recommend William and the company!
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · a month ago
Thank you so much for the wonderful review! We are thrilled to hear that you are happy with your new water heater and the service provided by William.
Our team prides itself on being fast, professional, and efficient, so it’s fantastic to know William delivered exactly that for you. We truly appreciate your recommendation and your business!
If you ever need help with any future plumbing or home service needs, please don't hesitate to reach out. Thanks again!
