Hopefully I can find a better cleaning service because this company is terrible. They came an our late and left half hour early, but expected me to pay the full two hours and didn't want to make up for it. They've also consistently left early when they could have finished cleaning. They skipped an entire bathroom, and the employees tried to make me feel bad when they came back because they got yelled at for not doing their job. They also got upset when I had to reschedule due to a work emergency. When i tried to reschedule, they never responded, so I didn't get cleaning service that month. One of the women cleaned the range over the stove and ended up removing the paint and permanently damaging it. I even told them to stop coming because of the issues I've and and she just said I'll pass it in to our supervisor and figure out what happened but they never contacted me about it again. Please find a better service because this one will cause damage to your property or won't clean properly.
Raccoon Cleaning Services
Raccoon Cleaning Services at a glance
Raccoon Cleaning Services holds a 4.9 rating from 480 reviews, with the owner responding to every comment. Customers frequently praise the team’s punctuality, professional demeanor, and thorough results on carpets and deep cleans, noting reasonable pricing. Recurring criticisms involve staff arriving late or leaving early while charging for the full duration, as well as instances of missed spots or failure to follow specific instructions provided by clients.
- Google rating: 4.9 out of 5 from 480 reviews (93% five-star).
- Reviews on this page: 480 Google reviews (439 with written comments, 16 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: October 24, 2026.
- Service: Post Construction Cleaning serving Oak Park, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other post construction cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
Star ratings
480 Google reviews we collected
- 5 stars44593%
- 4 stars174%
- 3 stars92%
- 2 stars10%
- 1 star82%
Praise vs complaints
Phrases our text analysis found in 439 written reviews
- Praise82198%
- Complaints212%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price10639%
- Reasonable15858%
- Overpriced10%
- Not sure62%
Middle half of what 238 customers paid ($153–$253) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results27332%
- Staff & attitude17120%
- Speed & response13716%
- Would recommend13316%
- Price & value516%
- Communication395%
- Honesty & trust385%
What customers talk about
We read 439 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I couldn’t be happier with the amazing job he did cleaning my couch, chair, and ottoman!”
“Hopefully I can find a better cleaning service because this company is terrible.”
“The gentleman arrived early and was very professional and respectful in my home.”
“They skipped an entire bathroom, and the employees tried to make me feel bad when they came back because they got yelled at for not doing their job.”
“I appreciate management for reaching out about a miscommunication and resolving it quickly!”
“They are extremely slow and barely cleaned an empty small kitchen in 2 and 1/2 hours.”
“I highly recommend them and will definitely use their services again!”
“Based on the lack of professionalism I would not recommend.”
“The company’s prices were very reasonable, especially considering the quality and amount of work he provided.”
“Even from the start, the communication was easy and setting up the cleaning was fast.”
“…uncleaned (there are so many areas all over the apartment that they ignored), including pictures of all the dirt/grime I wiped after only 1 time with…”
“Everyone I interacted with was so friendly, kind, and genuinely easy to work with.”
“Unprofessional and ultimately lied after agreeing to return half our payment.”
People customers mention
- Maryana 32 reviews
- Tania 21 reviews
- Diana 19 reviews
- Olena 18 reviews
- Tetiana 13 reviews
- Lesia 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Raccoon Cleaning Services for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Excellent Service. .Ladies so pleasant ,nice and great cleaning.... Very very pleased with THIS team of 2 ladies.
The cleaning was top notch! Our old apartment looked amazing, they even got all the kitty litter out of the carpet! Extremely happy with the service! Thank you Raccoon Cleaning for letting me leave my old apartment in such great condition! I appreciate management for reaching out about a miscommunication and resolving it quickly! ☺️
Our technician, Kostya, arrived the same day we requested service. He was respectful, and worked efficiently. We were very happy with the results - he cleaned the stairs going down to the basement, as well as a spot on our wool are rug. I would definitely use Raccoon Cleaning Services in the future and highly recommend them.
I’ve hired Raccoon Cleaning twice now, and they’ve been fantastic each time. Fair price, excellent job done. I look forward to working with them in the future!
The cleaners did a great job and happily corrected areas I asked for them to touch again. Will reuse this company!
Life just keeps coming at you and the best gift you can give your nervous system is a clean home. The raccoons went above and beyond for us and I feel so much better in a really clean home.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 143 | $164–$247 |
| Deep clean | 89 | $238–$403 |
| General housekeeping | 60 | $164–$297 |
| Moving-related cleaning | 45 | $219–$327 |
| Interior & exterior window cleaning | 19 | $183–$373 |
| Office & workplace cleaning | 18 | $114–$172 |
| Carpet steam cleaning | 8 | — |
| Move-out cleaning | 7 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 480 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent Service. .Ladies so pleasant ,nice and great cleaning.... Very very pleased with THIS team of 2 ladies.
- Price assessment: Reasonable price
- Price: $150–200
- Services: Standard cleaning
Thank you so much for the wonderful review, Nessa! We are so glad to hear you were so pleased with the cleaning and had such a positive experience with the team. I’ll be sure to pass along your kind words to the ladies—they will be delighted to hear them! We look forward to taking care of your home again soon! 🦝✨ Warmly, Katie Raccoon Cleaning Inc.
The gentleman arrived early and was very professional and respectful in my home. The carpets never looked better and stains I thought would never come out are gone. Thank you.
Thank you so much for the fantastic review, Mary! We're thrilled to hear that our technician arrived early, provided great service, and got those tough stains out of your carpets. Hearing that they've never looked better truly makes our day! Thank you for choosing us, and we look forward to serving you again! Best regards, Katie Raccoon Cleaning Inc
Really great service. They did a great job.
- Price assessment: Great price
- Price: $350–400
Thank you so much for the wonderful review, Karen! We're thrilled to hear that you were happy with our service and the job our team did. We truly appreciate your support and look forward to cleaning for you again soon! Best regards, Katie Raccoon Cleaning Inc.
The ladies that cleaned the house were fantastic!
- Price assessment: Great price
- Price: $150–200
Thank you so much for the wonderful review, Steven! 🌟 We're so glad to hear our team did a fantastic job with your clean. We truly appreciate your feedback and look forward to taking care of your home again! 🦝✨ ~Katie from Raccoon Cleaning Inc.
Excellent job. I was very satisfied when I walked back into my home after using their deep clean service. My only critique is I wish they would have used a better smelling cleaning product. It wasn't bad but something more lemon smelling never fails.
Dear Customer Thank you so much for your wonderful review! We’re delighted to hear that you were satisfied with our deep cleaning service and enjoyed coming back to a freshly cleaned home. We also appreciate your feedback regarding the cleaning products and their scent. Your suggestion for a fresh lemon fragrance is noted, and we’ll certainly keep it in mind for the future. Thank you for choosing Raccoon Cleaning Inc. We truly appreciate your trust and support! Best regards, Viki from Raccoon Cleaning Inc.
They do a very thorough job. Very pleased.
- Price assessment: Reasonable price
- Price: $100–150
Thank you so much for the 5-star rating, Nan! We truly appreciate your support and are so glad you had a great experience with us. We look forward to working with you again in the future! 🦝✨ ~Katie from Raccoon Cleaning Inc.
I couldn’t be happier with the amazing job he did cleaning my couch, chair, and ottoman! He worked incredibly hard, took his time, and paid close attention to every detail. Everything came out looking fantastic! The company’s prices were very reasonable, especially considering the quality and amount of work he provided. It’s refreshing to find someone who takes such pride in his work without overcharging. I highly recommend them and will definitely use their services again!
Thank you so much for taking the time to share such a kind and detailed review, Lori! We are absolutely thrilled to hear how happy you are with the results on your couch, chair, and ottoman. Our team takes great pride in delivering top-quality work and paying attention to every detail, so hearing that it made a difference means the world to us. We truly appreciate your recommendation and look forward to working with you again in the future! Best regards, Katie from Raccoon Cleaning Inc.
Absolutely wonderful. Thank you
- Price assessment: Reasonable price
- Price: $200–250
- Services: Standard cleaning
Thank you so much for taking the time to share this, Barb! We are so glad to hear you loved our service. It was a pleasure working with you, and we hope to serve you again soon! Best, Katie from Raccoon Cleaning Inc.
The cleaning was top notch! Our old apartment looked amazing, they even got all the kitty litter out of the carpet! Extremely happy with the service! Thank you Raccoon Cleaning for letting me leave my old apartment in such great condition! I appreciate management for reaching out about a miscommunication and resolving it quickly! ☺️
- Price assessment: Reasonable price
- Price: $300–350
- Services: Interior & exterior window cleaning, Standard cleaning, Moving-related cleaning, Move-out cleaning
Thank you for taking the time to share such detailed feedback, and for your kind words regarding the quality of the cleaning itself. We sincerely apologize for the frustration caused by the schedule delay and the communication breakdowns throughout your move. Moving is already a high-stress day, and we completely understand how shifting the appointment time threw off your tight schedule and affected the rest of your evening. We also apologize for any confusion regarding the final pricing extension. Our supervisor will be reaching out to you directly and shortly to discuss this issue, address your concerns, and make things right. We truly appreciate your feedback as it helps us improve our scheduling and communication processes. Best regards, Katie from Raccoon Cleaning Inc.
Business details
- Address: 1330 W Irving Park Rd, Bensenville, IL 60106
- Phone: (872) 255-0295
- Website: raccooncleaners.com
- Service area: Oak Park, IL