iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%75+18.2Value 14%82+11.6Replies to reviews 7%76+5.4Craft & service penalty83−1.7Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.8★★★★★6,058 Google reviews · 23 photos
90%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
$529typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers of Rainaldi Home Services in Winter Garden, Florida, frequently praise the company for rapid response times, clear communication, and professional technicians who explain repairs thoroughly. Reviews highlight efficient handling of plumbing and air conditioning issues, with many noting punctual arrivals and respectful conduct in the home. However, a recurring criticism involves high pricing for basic services, with several low-star reviews describing unexpected fees, overcharges for minor fixes, and dissatisfaction with the cost relative to the work performed.
Google rating: 4.8 out of 5 from 6,058 reviews (90% five-star).
Reviews on this page: 6,058 Google reviews (4,698 with written comments, 97 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: October 25, 2026.
Service: Heat Pump Installation Service serving Winter Garden, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Rainaldi Home ServicesHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rainaldi Home Services: 81/100 on this factor. Category median: 92.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rainaldi Home Services: 75/100 on this factor. Category median: 90.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rainaldi Home Services: 83/100 on this factor. Category median: 95.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rainaldi Home Services: 82/100 on this factor. Category median: 100.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rainaldi Home Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rainaldi Home Services: 76/100 on this factor. Category median: 63.B
76
Bar = this company · dark tick = category median.
Star ratings
6,058 Google reviews we collected
4.8of 5
5 stars5,47690%
4 stars2224%
3 stars691%
2 stars461%
1 star2454%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
97%praise
Praise4,88497%
Complaints1403%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price16418%
Reasonable60165%
Overpriced617%
Not sure10311%
$529+17% vs typical heat pump installation services
Middle half of what 780 customers paid ($322–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,42328%
Speed & response1,09822%
Quality & results88718%
Communication53611%
Would recommend51710%
Price & value3657%
Honesty & trust1984%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Technician Frank was professional, knowledgeable, clearly explained our options & quickly resolved our issue.”
“Very dissatisfied and disappointed how unprofessional this company has dealt with an issue their technicians caused.”
“Alberto came out quickly when our hose connection was pouring out everywhere.”
“As well as leave us sweltering in the heat while we waited weeks for the new boards.”
“Matt did a great job fixing multiple plumbing issues in my newly purchased home.”
“Waiting on invoices and receipts for weeks now and owner should be contacting me anyday now to discuss this horrible experience.”
“He answered all our questions we asked of him and he went as far as to give us several suggestions.”
“We had a pretty basic shower faucet leak with a slow drip that we ignored for weeks, if not months.”
“Would continue to use them and would strongly recommend their services.”
“Just factual "this is what the problem is, this is why this thing works this way, this is what I recommend to fix it" etc.”
“Was expecting them to jack up the price significantly but price was reasonable considering.”
“It's not worth it, you will waste $20 a month and be told that you're getting a discount on repairs but still have to pay at least a minimum amount an…”
“They've got the job done all three times, each time with honesty and professionalism.”
“…s which I cannot confirm… in the end my leak was fixed but still not transparent at all when I called about pricing.…”
People customers mention
Rinaldi49 reviews
Plumbing48 reviews
Devon37 reviews
Cash32 reviews
Hunter29 reviews
Nick27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rainaldi Home Services for 8 kinds of job. Pick one to see what they paid and said.
LkLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 22 hours ago★★★★
They were very prompt with communication, scheduling and lining up the appointment. The Plumber that came to the house was very informative and respectful of our home. My only concern was the cost - over $600 for an hour (or less) On site to replace the wax seal was overpriced. Great service otherwise.
Paid $600–800OverpricedToilet repair
Peggy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Technician Frank was professional, knowledgeable, clearly explained our options & quickly resolved our issue.
Paid $1–200Reasonable priceFaucet repair
Richard2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
2 hours from phone call to replacing a broken pipe with water gushing from it which is excellent
Paid $500–600Reasonable priceOutdoor plumbing system repair
Stephen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Gerardo Espinoza was very efficient on time and explained everything. He told us we needed a new Capacitor to make our unit run properly. Thank you for being so awesome!!!
Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
Giddy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I had a great experience with this plumbing company, and Gary was an awesome technician! He was professional, patient, knowledgeable, and incredibly quick. I really appreciated that he took the time to explain what he was doing and teach me along the way. I enjoyed being able to watch him work and learn a few things…
Paid $1–200Reasonable priceService not listed
STEVE4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Shannon, Jackson did a very good job. It was only routine maintenance, but it was fast quick.and very thorough. I appreciate you a lot thank you.
Matt did a great job fixing multiple plumbing issues in my newly purchased home. He cleaned up behind himself and left my home on great shape.
Response from the owner · a day ago
Thank you, James, for your kind words! We're thrilled to hear that Chris took such great care of your sink drain and left your home in excellent condition. Your satisfaction means a lot to us at Rainaldi Home Services!
Aquarius1 reviewiTotal number of Google reviews Aquarius has written across all businesses on Google Maps, not just this one.
Alberto came out quickly when our hose connection was pouring out everywhere. Turned out to be a broken pipe in the wall and he fixed it the same day! Very happy with the Rainaldi’s whole team from scheduling to service.
Thank you, Aquarius, for your wonderful review! We're thrilled to hear that Alberto was able to quickly address your hose connection issue and that you had a positive experience with our team at Rainaldi Home Services. Your satisfaction means a lot to us!
Lk CLocal Guide · 20 reviewsiTotal number of Google reviews Lk has written across all businesses on Google Maps, not just this one.
They were very prompt with communication, scheduling and lining up the appointment. The Plumber that came to the house was very informative and respectful of our home. My only concern was the cost - over $600 for an hour (or less) On site to replace the wax seal was overpriced. Great service otherwise.
Price assessment: Overpriced
Price: $600–800
Services: Toilet repair
Response from the owner · 19 hours ago
Thank you for your feedback, Lk C. We appreciate your compliments on our prompt communication and the respectful service from our plumber at Rainaldi Home Services. We acknowledge your concern regarding the cost and value your insights.
jessica mehaffie6 reviewsiTotal number of Google reviews jessica has written across all businesses on Google Maps, not just this one.
Amazing experience from the first call. They came out within an hour on a Friday @ 5 pm. Was expecting them to jack up the price significantly but price was reasonable considering. My technician was Chris Bennett and he was awesome!!! 5/5!
Response from the owner · a day ago
Thank you, Jessica, for your wonderful review! We're thrilled to hear about your amazing experience with Rainaldi Home Services and Chris Bennett. Your satisfaction means a lot to us, and we appreciate your kind words!
Peggy Federico8 reviewsiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
Technician Frank was professional, knowledgeable, clearly explained our options & quickly resolved our issue.
Price assessment: Reasonable price
Price: $1–200
Services: Faucet repair
Response from the owner · 8 months ago
Thank you, Peggy! We're glad to hear that Jeremy provided thorough and professional service, and it's great to know you trust Ronaldo as well. We appreciate your feedback!
kathy gelety6 reviewsiTotal number of Google reviews kathy has written across all businesses on Google Maps, not just this one.
Technician did a good job getting me up and running again with repairs to my bathroom and kitchen drain issues. Required inside and outside plumbing. He also was a gentleman.
Thank you.
Response from the owner · a day ago
Thank you, Kathy, for your wonderful review! We're glad to hear that our technician was able to assist you with your bathroom and kitchen drain repairs. Your satisfaction means a lot to us at Rainaldi Home Services!
Jozsef AndoniLocal Guide · 24 reviewsiTotal number of Google reviews Jozsef has written across all businesses on Google Maps, not just this one.
Honest company! I called them for emergency services to identify a water discharge under my sink. They were committed to their promised time. Jesse was prompt, professional, and left me with the the impression that he was honest!
Thanks!
Response from the owner · 2 days ago
Thank you, Jozsef, for your wonderful review! We're glad to hear that Jesse provided you with prompt and professional service during your emergency with the water discharge. Your trust in Rainaldi Home Services means a lot to us!
Richard Miles2 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Chris B was our tech today. Very professional in every way. He answered all our questions we asked of him and he went as far as to give us several suggestions. Thank you again Chris B.
Price assessment: Reasonable price
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Toilet repair
Services: Toilet repair
Response from the owner · 5 years ago
Oh thank you, we love Devon. Please call us anytime.
Brian DinquelLocal Guide · 36 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
I've now used Rainaldi three times - twice for plumbing and once for AC. They've got the job done all three times, each time with honesty and professionalism. I definitely recommend them.
Price assessment: Reasonable price
Services: HVAC system repair, Drain cleaning, Sewer repair
Response from the owner · 2 days ago
Thank you, Brian, for your kind words and for choosing Rainaldi Home Services multiple times. We’re glad to hear that our plumbing and AC services met your expectations with honesty and professionalism. Your recommendation means a lot to us!
