Terry Caskey5 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways amazing
Raleigh Orthopaedic Clinic: Holly Springs Office
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%92+26Replies to reviews 8%30+2.5Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#127 of 161 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 21%
4.9 ★★★★★ 729 Google reviews · 9 photos
95%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
44%reviews answered by the owner
Nov 2026latest review
Raleigh Orthopaedic Clinic: Holly Springs Office at a glance
Google reviewers rate the clinic 4.9 out of 5 based on 729 reviews, with the owner responding to 44 percent of them. Patients frequently praise the thoroughness of medical explanations, attentive communication, and compassionate care during procedures like knee replacements and injections. Common criticisms involve long wait times for appointments, difficulty reaching staff after hours, and occasional issues with prescription processing or front desk interactions.
- Google rating: 4.9 out of 5 from 729 reviews (95% five-star).
- Reviews on this page: 729 Google reviews (409 with written comments, 2 with photos).
- Owner responses: the business replied to 44% of reviews.
- Most recent review: November 5, 2026.
- Service: Physical Therapist serving Holly Springs, North Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Raleigh Orthopaedic Clinic: Holly Springs Office: 93/100 on this factor. Category median: 96.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Raleigh Orthopaedic Clinic: Holly Springs Office: 92/100 on this factor. Category median: 96.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Raleigh Orthopaedic Clinic: Holly Springs Office: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Raleigh Orthopaedic Clinic: Holly Springs Office: 30/100 on this factor. Category median: 74.D
30
Bar = this company · dark tick = category median.
Star ratings
729 Google reviews we collected
- 5 stars69695%
- 4 stars203%
- 3 stars30%
- 2 stars20%
- 1 star81%
Praise vs complaints
Phrases our text analysis found in 409 written reviews
- Praise54299%
- Complaints81%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude21840%
- Communication12122%
- Quality & results8415%
- Would recommend6412%
- Speed & response519%
- Honesty & trust102%
- Price & value20%
What customers talk about
We read 409 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s thorough, attentive to details, and the consummate professional.”
“When he did, he was not patient or attentive.”
“Lauren listens to what you say and goes over xrays explaining the issues she sees.”
“Was seen on time, very thorough medical staff, doctor was excellent.”
“Absolutely awful experience with the receptionist, Jill, at this location.”
“He was overall fantastic and I would highly recommend Raleigh Orthopedic.”
“Alex is always informative, prompt, and patient with questions.”
“Eskildsen understood my need to have my surgery without much delay and thankfully, that is what he and his staff did.”
“We didn’t want to leave without trying, so we decided to trust Dr.”
“He presented a reasonable plan with PT.”
People customers mention
- Jernigan 24 reviews
- Eskildsen 21 reviews
- Quinlan 17 reviews
- Kroft 15 reviews
- Orthopedic 13 reviews
- Alex 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Cathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
My visit with Lauren was very good. Lauren listens to what you say and goes over xrays explaining the issues she sees. My visits are always a pleasant experience.
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
We think the world of Lauren Lopachenko. She’s a lovely person, which is truly an asset in her profession. She’s thorough, attentive to details, and the consummate professional.
Kim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Always excellent. Listens and spends as much time as necessary. Never acts like your concerns don’t matter.
Ginny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very impressed with this clinic. Was seen on time, very thorough medical staff, doctor was excellent.
Diane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent staff and facility. Discussions and preparation for my upcoming surgery was very helpful and my concerns and questions were addressed fully and openly.
Richard12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Explained my injection and I felt very comfortable with what he was doing. Would recommend.
Photos
Customer reviews
4.9 ★★★★★ 729 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Cathy Wiggs4 reviewsTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy visit with Lauren was very good. Lauren listens to what you say and goes over xrays explaining the issues she sees. My visits are always a pleasant experience.
Response from the owner · 2 days ago
We are so grateful to receive such a kind detailed review in regards to our practice. Thank you!
Lynn brackett3 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe think the world of Lauren Lopachenko. She’s a lovely person, which is truly an asset in her profession. She’s thorough, attentive to details, and the consummate professional.
Response from the owner · 2 days ago
We are dedicated to providing an outstanding experience at our practice. Thank you for your feedback!
gwenn glotnis7 reviewsTotal number of Google reviews gwenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood experience thank you
Response from the owner · 3 days ago
Thank you for taking the time to leave us a positive review. We love serving all of our patients and are honored to receive such great feedback!
Kim Myers9 reviewsTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways excellent. Listens and spends as much time as necessary. Never acts like your concerns don’t matter.
Response from the owner · a week ago
We appreciate your positive review of our practice!
Ginny Sapanara2 reviewsTotal number of Google reviews Ginny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery impressed with this clinic. Was seen on time, very thorough medical staff, doctor was excellent.
Response from the owner · 2 weeks ago
We are dedicated to providing the highest quality of patient care and respect. Thank you for the positive feedback regarding our practice. We sincerely value all input!
Diane Spencer10 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent staff and facility. Discussions and preparation for my upcoming surgery was very helpful and my concerns and questions were addressed fully and openly.
Response from the owner · 2 weeks ago
Thank you for the positive review!
Ray3 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleComplete and thorough explanation and instructions
Response from the owner · 2 weeks ago
Thank you for the review. We really appreciate you taking the time out of your day to share your positive thoughts about our practice with us and the Google community!
Richard Malouf12 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExplained my injection and I felt very comfortable with what he was doing. Would recommend.
Response from the owner · 3 weeks ago
We are dedicated to providing an outstanding experience at our practice. Thank you for your feedback!
Alice Green-Guy2 reviewsTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood experience with getting my knee gel injections again. The last one almost lasted me for almost two years:)
Response from the owner · 3 weeks ago
We are so grateful to receive such a kind detailed review in regards to our practice. Thank you!
Raleigh Orthopaedic Clinic: Holly Springs Office on Google Maps →
Business details
- Address: 781 Avent Ferry Rd #110, Holly Springs, NC 27540
- Phone: (919) 781-5600
- Website: raleighortho.com
- Service area: Holly Springs, NC