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Raleigh Orthopaedic Holly Springs Urgent Care

Urgent care center · Holly Springs, NC · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%94+26.5Replies to reviews 8%52+4.3Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#117 of 161 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 28%
4.9 ★★★★★ 371 Google reviews · 6 photos
96%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
62%reviews answered by the owner
Oct 2026latest review

Raleigh Orthopaedic Holly Springs Urgent Care at a glance

Reviewers frequently praise the provider for thorough examinations, clear communication, and professional bedside manner, noting that walk-in patients are often seen promptly with minimal wait times. Common services include x-rays, pain management, and detailed treatment plans for orthopedic injuries. However, a minority of patients reported dissatisfaction with long waits for x-ray technicians, difficulty reaching the provider for follow-up, or restrictive policies regarding the number of body parts treated per visit.

  • Google rating: 4.9 out of 5 from 371 reviews (96% five-star).
  • Reviews on this page: 371 Google reviews (254 with written comments, 1 with photos).
  • Owner responses: the business replied to 62% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Physical Therapist serving Holly Springs, North Carolina.

Data from Google, last updated November 6, 2026.

Score profile vs other physical therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction93Reliability94Craft & service–Value–Momentum100Replies to reviews52Satisfaction: 93 (median 96)Reliability: 94 (median 96)Momentum: 100 (median 100)Replies to reviews: 52 (median 74)
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Raleigh Orthopaedic Holly Springs Urgent Care: 93/100 on this factor. Category median: 96.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Raleigh Orthopaedic Holly Springs Urgent Care: 94/100 on this factor. Category median: 96.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Raleigh Orthopaedic Holly Springs Urgent Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Raleigh Orthopaedic Holly Springs Urgent Care: 52/100 on this factor. Category median: 74.C
52

Bar = this company · dark tick = category median.

Star ratings

371 Google reviews we collected

  • 5 stars35696%
  • 4 stars103%
  • 3 stars10%
  • 2 stars10%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 254 written reviews

  • Praise37299%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude14238%
  • Communication7320%
  • Quality & results6918%
  • Speed & response4311%
  • Would recommend3610%
  • Honesty & trust62%
  • Price & value51%

What customers talk about

We read 254 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I would and will recommend this health care professional.”
  • “Took time to explain the xray that took on my foot wasn't scared to touch you very professional and nice thanks.”
  • “Whitehurst was thorough and clear during my visit, very professional.”
  • “Relatively no wait time and was treated and discharged in timely manner.”
  • “Highly recommend, will go back, would refer anyone here without reservation.”
  • “Whitehurst take the time to listen, explain everything clearly, and make you feel genuinely cared for.”
  • “I was seen in the urgent care In a reasonable period of time.”

People customers mention

  • Whitehurst 59 reviews
  • Michael 21 reviews
  • Orthopedics 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Nancy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Easy to talk with and listen. I would and will recommend this health care professional.

Annette8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I finally have answers and hope after living the last 6 months in constant pain!! Thank you Michael!!!!

Lynn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

He was very funny and made my appt. go so smoothly. I wasn't sure if I had an injury to my hands due to a car accident. Again, it's always nice to have an appt. that makes you feel comfortable.

TimLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Michael Whitehurst PA is extremely well versed in orthopedic care and presented me with multiple options to consider for pain management during a projected three week recovery period from a fall. I would highly recommend him.

Katie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I was in so much pain they did a wonderful job helping me get back as a walk in and he addressed x rays and I got some pain relief with a huge shot in the hip , I didn't even feel it . Very kind understanding and believed my pain level ! Very nice to get some relief and now resting at home ! The whole team was nice and understanding !

Glenda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Michael was friendly and personable. He was very gentle, kind, sympathetic to my 85 year old mother who was in a lot of pain.

Photos

Customer reviews

4.9 ★★★★★ 371 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
L Fowler2 reviewsTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Liked him very much. He cared. Very good Dr

Response from the owner · a week ago

Thank you for taking the time to share your kind words with us!

Nancy Perry7 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Easy to talk with and listen. I would and will recommend this health care professional.

Response from the owner · a week ago

Thank you for the 5-star rating. We appreciate it!

Rachel Greene2 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent!

Response from the owner · a week ago

Thank you! We appreciate you posting a review and are happy to receive your positive feedback!

Annette Moody8 reviewsTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I finally have answers and hope after living the last 6 months in constant pain!! Thank you Michael!!!!

Response from the owner · a week ago

We are so happy to receive your kind words! Thank you!

Lynn Leo10 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He was very funny and made my appt. go so smoothly. I wasn't sure if I had an injury to my hands due to a car accident. Again, it's always nice to have an appt. that makes you feel comfortable.

Response from the owner · a week ago

Thank you for taking the time to leave us a positive review. We love serving all of our patients and are honored to receive such great feedback!

Russell B5 reviewsTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Whitehurst was thorough and clear during my visit, very professional.

Response from the owner · a week ago

We are so happy to receive your kind words! Thank you!

Tim HallLocal Guide · 37 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michael Whitehurst PA is extremely well versed in orthopedic care and presented me with multiple options to consider for pain management during a projected three week recovery period from a fall. I would highly recommend him.

Response from the owner · 2 weeks ago

Your 5-star review is appreciated!

Katie Fuquay Perrego10 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was in so much pain they did a wonderful job helping me get back as a walk in and he addressed x rays and I got some pain relief with a huge shot in the hip , I didn't even feel it . Very kind understanding and believed my pain level ! Very nice to get some relief and now resting at home ! The whole team was nice and understanding !

Response from the owner · 2 weeks ago

Your 5-star review is appreciated!

Glenda Honeyblue9 reviewsTotal number of Google reviews Glenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michael was friendly and personable. He was very gentle, kind, sympathetic to my 85 year old mother who was in a lot of pain.

Response from the owner · 4 weeks ago

Thank you for the kind words. We strive for excellence!

Julie Busby8 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience. Relatively no wait time and was treated and discharged in timely manner. Michael Whitehurst was professional and knowledgeable. I would gladly be treated again by him if the need arises. Thank you!

Response from the owner · a month ago

We are so happy to receive your kind words! Thank you!

Raleigh Orthopaedic Holly Springs Urgent Care on Google Maps →

Business details