Analyzing 9,114,2679.1M ReviewsFor 25,81725.8K Experts
Google reviewers report a 5/5 rating from 1261 reviews, with the owner replying to 32% of them. Positive feedback highlights knowledgeable therapists who provide thorough explanations, home exercise plans, and attentive communication during rehabilitation for various injuries. However, lower-rated reviews criticize the front desk staff for rude customer service and describe the clinic as overly busy, noting that patients sometimes share therapists or experience uncomfortable, rushed sessions where their specific concerns are not adequately addressed.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,261 Google reviews we collected
Phrases our text analysis found in 692 written reviews
How often each topic comes up in the written reviews
We read 692 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I am still managing pain and working through my recovery, but the quality of care and professionalism he provides is outstanding.”
“My therapist was not very helpful.”
“Very thorough and knowledgeable, she explained everything from the workings of my foot to the reasons for the stretches.”
“He was horrible”
“Megan carefully listened to what I need to say and ask specific questions that lead to find the right solution.”
“I would highly recommend Ruth to anyone needing to recover from surgery or any other health issue.”
“This is my second time here and just like last time I feel like I’ll be back to full function in no time!”
“Arrived late but was greeted with courtesy and respect.”
“She is extremely knowledgeable, encouraging, and genuinely cares about my recovery.”
“Rob is very thorough, engaging, and has helped me a great deal so far.”
praise complaint · found by our text analysis, Google review wording unchanged.
Ruth went above and beyond in trying to rehabilitate my shoulder following an injury and total reverse shoulder replacement. She researched my issue, reached out to my surgeon multiple times and conversed with other therapists to help me. She is creative and dedicated and in the eight months I had seen her, she…
Timothy Sheridan is a fantastic physical therapist. I visited him for hand pain, and he is exceptionally skilled at what he does. I am still managing pain and working through my recovery, but the quality of care and professionalism he provides is outstanding. I highly recommend him to anyone looking for a knowledgeable therapist.
Very thorough and knowledgeable, she explained everything from the workings of my foot to the reasons for the stretches. enjoy going there. Very helpful with any questions that I had. I would recommend this therapy group over any.
Great experience! Always helpful and I feel that I’m getting stronger every day.
Megan is a true professional. She approaches your recovery and treatment in a direct fashion. She consistently provides practical information on what she is doing and how, "I," as a patient, can make my recovery better by completing at home exercises. Megan is down to business, yet has a great, "bedside," manner.…
Services and Therapists have improved over the years. Jennifer is great, ensured I had proper form and weight for my exercises, pleasant to work with.
5.0 ★★★★★ 1,261 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The initial visit for rehab was excellent. He and the entire staff was great.
Your 5-star review is appreciated!
Ruth went above and beyond in trying to rehabilitate my shoulder following an injury and total reverse shoulder replacement. She researched my issue, reached out to my surgeon multiple times and conversed with other therapists to help me. She is creative and dedicated and in the eight months I had seen her, she still came up with new things for me to try to improve my condition. I would highly recommend Ruth to anyone needing to recover from surgery or any other health issue.
Thank you for taking the time to share your kind words with us!
Great initial visit. Good communicator.
We are dedicated to providing an outstanding experience at our practice. Thank you for your feedback!
They make sure you are doing the right things and make you feel like a person.
We are dedicated to providing the highest quality of patient care and respect. Thank you for the positive feedback regarding our practice. We sincerely value all input!
Timothy Sheridan is a fantastic physical therapist. I visited him for hand pain, and he is exceptionally skilled at what he does. I am still managing pain and working through my recovery, but the quality of care and professionalism he provides is outstanding. I highly recommend him to anyone looking for a knowledgeable therapist.
We love 5-star comments. Thank you!
Megan was amazing! Very knowledgeable.
Thank you for the positive review!
Very thorough and knowledgeable, she explained everything from the workings of my foot to the reasons for the stretches. enjoy going there. Very helpful with any questions that I had. I would recommend this therapy group over any.
Thank you for sharing your great feedback. We appreciate it!
Great experience! Always helpful and I feel that I’m getting stronger every day.
We are dedicated to providing an outstanding experience at our practice. Thank you for your feedback!
Megan is a true professional. She approaches your recovery and treatment in a direct fashion. She consistently provides practical information on what she is doing and how, "I," as a patient, can make my recovery better by completing at home exercises. Megan is down to business, yet has a great, "bedside," manner. She participates in light conversation to keep a patients mind off of the, "pain," they may experience during their physical therapy sessions. Megan is by far the best physical therapist in the Raleigh Ortho Holly Springs facility.
Thank you for sharing your great feedback. We appreciate it!
Very nice and knowledgeable.
Thank you for sharing your great feedback. We appreciate it!
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Analyzing 9,114,2679.1M ReviewsFor 25,81725.8K Experts
