HVAC contractor · Pacific, WA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
4.9★★★★★1,609 Google reviews · 24 photos
96%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$648typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professionalism, and thorough cleanup provided by technicians during furnace, heat pump, and HVAC system installations. Reviews highlight clear communication, helpful explanations of equipment operation, and competitive pricing for new system replacements. However, recurring criticisms involve high repair estimates for minor issues, inconsistent service quality between technicians, and unresolved performance problems with installed units despite multiple service visits.
Google rating: 4.9 out of 5 from 1,609 reviews (96% five-star).
Reviews on this page: 1,610 Google reviews (1,286 with written comments, 38 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Heat Pump Installation Service serving Pacific, Washington.
Data from Google, last updated October 29, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Ranger Heating & CoolingHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ranger Heating & Cooling: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ranger Heating & Cooling: 95/100 on this factor. Category median: 90.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ranger Heating & Cooling: 97/100 on this factor. Category median: 95.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ranger Heating & Cooling: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ranger Heating & Cooling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ranger Heating & Cooling: 100/100 on this factor. Category median: 63.A
100
Bar = this company · dark tick = category median.
Star ratings
1,610 Google reviews we collected
4.9of 5
5 stars1,55296%
4 stars342%
3 stars60%
2 stars40%
1 star141%
Praise vs complaints
Phrases our text analysis found in 1,286 written reviews
99%praise
Praise2,70499%
Complaints391%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price14434%
Reasonable24658%
Overpriced72%
Not sure297%
$648+43% vs typical heat pump installation services
Middle half of what 303 customers paid ($239–$1.9k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude81530%
Speed & response49118%
Quality & results48618%
Communication33912%
Would recommend33912%
Price & value1867%
Honesty & trust873%
What customers talk about
We read 1,286 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“David, Paul and Lucas were very polite and professional.”
“Installers, Michael and Kyle were promp, efficient and respectful.”
“Purchased the heating n AC systems 8 months ago, great experience with sales and technicians, just a bit delayed on the installation.”
“Jackson, Riley, David and Paul all came out and did an excellent job replacing my HVAC with a new system.”
“I originally purchased the system 5 years ago and today it is not working.”
“They thoroughly explained what they were going to do and how to operate the equipment.”
“I highly recommend giving Ranger Heatng and Cooling a chance to come over and give you a bid for a new HVAC system.”
“Based on my experience, I strongly recommend getting a second opinion before proceeding with any major repairs from this company.”
“Their pricing was fair, their communication was excellent, and we always felt like they had our best interests in mind.”
“I was happy to know that the bill didn't have any hidden fees.”
“Would recommend him and I genuinely think he deserves a raise for his extraordinary craft.”
People customers mention
Daniel43 reviews
Kyle32 reviews
Jackson31 reviews
Joe29 reviews
Michael27 reviews
Bahjah27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ranger Heating & Cooling for 8 kinds of job. Pick one to see what they paid and said.
Jackson, Riley, David and Paul all came out and did an excellent job replacing my HVAC with a new system. TOPO quality work and it was done really fast. I highly recommend!
Paid $2,000+InstallationHeating system installationInstall AC
TTroy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Michael and Kyle were great. They swapped out my old furnace with a new one. They had shoe covers and drop cloth for the entry way and where they were removing the old furnace. Great job. Very happy. The new thermostat is sweet too
Paid $2,000+Great priceHeating system installationThermostat installation
EEm2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
David, Paul and Lucas were very polite and professional. They thoroughly explained what they were going to do and how to operate the equipment. They were quick without being rushed. They did an excellent job cleaning up.
Paid $2,000+Great priceInstallationHeating system installationInstall thermostat
BButch1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
David Paul and Riley did a great job of installing my new heating and cooling system. They were polite and professional and cleaned up after themselves. I'm happy I went with Ranger, heating and cooling.
Paid $2,000+Reasonable price
PPaul5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Installation of furnace and heat pump with Jean, Jacob, Matthew and the electrical techs went smooth and as planned. Good explanation of the work completed and features of new equipment. Would definitely recommend this company.
Paid $2,000+Reasonable priceHeating system installationInstall ACThermostat installation
MMollie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great communication by all. Installers, Michael and Kyle were promp, efficient and respectful. They gave great instructions on how to operate our new heat pump.
Paid $2,000+Reasonable priceHeating system installation
Jackson, Riley, David and Paul all came out and did an excellent job replacing my HVAC with a new system. TOPO quality work and it was done really fast. I highly recommend!
Price: $2,000+
Services: Installation, Heating system installation, Install AC
T
Troy Annable5 reviewsiTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
Michael and Kyle were great. They swapped out my old furnace with a new one. They had shoe covers and drop cloth for the entry way and where they were removing the old furnace. Great job. Very happy. The new thermostat is sweet too
Price assessment: Great price
Price: $2,000+
Services: Heating system installation, Thermostat installation
Response from the owner · 2 days ago
Michael and Kyle always make sure to keep workspaces clean while delivering top-notch furnace installations. We're thrilled you love your new thermostat and appreciate you sharing your experience, Troy!
K
Kristofer Kalinczok1 reviewiTotal number of Google reviews Kristofer has written across all businesses on Google Maps, not just this one.
David, Paul and Lucas were very polite and professional. They thoroughly explained what they were going to do and how to operate the equipment. They were quick without being rushed. They did an excellent job cleaning up.
Price assessment: Great price
Price: $2,000+
Services: Installation, Heating system installation, Install thermostat, Install AC
Response from the owner · 4 days ago
David, Paul, and Lucas always strive to deliver efficient and tidy service, so we love hearing they got your equipment running smoothly. Thanks for recognizing their hard work, Em!
B
Butch Olson1 reviewiTotal number of Google reviews Butch has written across all businesses on Google Maps, not just this one.
David Paul and Riley did a great job of installing my new heating and cooling system. They were polite and professional and cleaned up after themselves. I'm happy I went with Ranger, heating and cooling.
Price assessment: Reasonable price
Price: $2,000+
Response from the owner · 6 days ago
David Paul and Riley are fantastic technicians, and we are glad they left your home spotless after installing your new system. Thanks for choosing Ranger Heating and Cooling, Butch!
P
Paul S5 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Installation of furnace and heat pump with Jean, Jacob, Matthew and the electrical techs went smooth and as planned. Good explanation of the work completed and features of new equipment. Would definitely recommend this company.
Price assessment: Reasonable price
Price: $2,000+
Services: Heating system installation, Install AC, Thermostat installation
Response from the owner · a week ago
Jean, Jacob, Matthew, and our electrical techs will be thrilled to hear your kind words about the furnace and heat pump installation, Paul! Ensuring everything runs smoothly is our top priority.
M
Mollie B2 reviewsiTotal number of Google reviews Mollie has written across all businesses on Google Maps, not just this one.
Great communication by all. Installers, Michael and Kyle were promp, efficient and respectful. They gave great instructions on how to operate our new heat pump.
Price assessment: Reasonable price
Price: $2,000+
Services: Heating system installation
Response from the owner · a week ago
Michael and Kyle always ensure seamless communication and proper setup. We are glad they provided clear instructions for your new heat pump, Mollie! Enjoy the reliable comfort.
R
Rob Beazizo3 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
My whole experience replacing an entire aging HVAC system with a modern more efficient system went very smoothly thanks to Miles, John, Jacob and Riley. Appreciate the work these folks did.
Price assessment: Reasonable price
Price: $2,000+
Services: Installation
Response from the owner · a week ago
Rob, upgrading to a modern, high-efficiency system is a big project, and I'm glad Miles, John, Jacob, and Riley made the whole installation process completely smooth for you. Enjoy your new comfort!
A
Angela Lay2 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Awesome experience with ranger heating. Trevor and Joey were professional and kind. Kept my house very clean during the process which I appreciate so much! Very happy with our purchase
Price assessment: Great price
Response from the owner · a week ago
Trevor and Joey always make cleanliness and professionalism a top priority during every installation. Angela, we are thrilled you love your new heating purchase and appreciate your wonderful feedback!
M
Mark Demers2 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Trevor and Joey did an outstanding job installing my Trane AC and Trane Furnace. They patiently listened to all of my questions. I had done a lot of research, and they read all of my documentation that I had given to them to verify the installation! They worked beautifully together as a team and their workmanship was top notch. Ranger is a top notch Trane HVAC company and it shows in their excellant installation technicians. The sales rep Keegan went way over and above the call of duty in helping me with deciding what Trane (AC and furnace) to purchase. Keegan was instrumental in helping me not make a mistake on the size of the AC and furnace, he guided me to the right size for my venting and house and saved me again from making a costly mistake. I highly recommend giving Ranger Heatng and Cooling a chance to come over and give you a bid for a new HVAC system. Whether it be an AC, a furnace, or both an (AC and furnace) you will be glad you did! And make sure to ask for (Trevor and Joey), they are definitely the A-Team and we'll do an excellent job on your new Trane HVAC install!! One more person I should not forget, is the Ranget electrician Riley, who did all of the electrical installation work on my HVAC system. Ranger has their own dedicated electricians, which really makes a difference. They work as a team with the AC/furnace installers, and make sure that all of your electrical needs are covered excellently per code!
Price assessment: Great price
Price: $1,800–2,000
Services: HVAC system repair
Response from the owner · a week ago
Mark, ensuring your Trane system was properly sized and seamlessly installed by Trevor, Joey, and Riley is what we strive for. We truly appreciate your detailed feedback and recommendation!