Appliance repair service · Sweetwater, FL · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%92+13Replies to reviews 7%31+2.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 108 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★240 Google reviews · 24 photos
98%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$371typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate RapidFix Appliance Repair 4.9 out of 5 based on 240 reviews, with the owner responding to 98% of feedback. Customers frequently praise technicians for punctuality, clear communication, and efficient repairs on washers, dryers, and refrigerators. However, low-star reviews highlight recurring issues with misdiagnosed problems, unnecessary part replacements, and high costs for services that failed to resolve the original appliance malfunction.
Google rating: 4.9 out of 5 from 240 reviews (98% five-star).
Reviews on this page: 240 Google reviews (230 with written comments, 39 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
RapidFix Appliance RepairAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RapidFix Appliance Repair: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RapidFix Appliance Repair: 86/100 on this factor. Category median: 86.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RapidFix Appliance Repair: 92/100 on this factor. Category median: 97.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RapidFix Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RapidFix Appliance Repair: 31/100 on this factor. Category median: 88.D
31
Bar = this company · dark tick = category median.
Star ratings
240 Google reviews we collected
4.9of 5
5 stars23598%
4 stars00%
3 stars00%
2 stars10%
1 star42%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
99%praise
Praise49399%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2038%
Reasonable2752%
Overpriced24%
Not sure36%
$371+34% vs typical appliance repair
Middle half of what 50 customers paid ($247–$479) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13527%
Staff & attitude11222%
Quality & results8216%
Would recommend7715%
Communication5110%
Honesty & trust235%
Price & value194%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The lady that answered was pleasant and we got the appointment scheduled for that same day.”
“The technician that came to my house, Danir, was very knowledgable, thorough, and patient.”
“Denis was the technician who came to our house; he resolved everything quickly and was very clear about the entire procedure.”
“All in all I’m out $650 and the machine is still not working.”
“I highly recommend this company and hope that all their technicians are as competent as Danir.”
“Once he was sure, he explained and demonstrated what was causing the issue.”
“I appreciate his honesty and ability to schedule a late appointment.”
“Technician Eugene explained the problem well and gave a competitive price.”
“He said the problem required replacing the door for $300; I thought that was too expensive and didn't agree to it.”
People customers mention
Eugene6 reviews
Dennis3 reviews
Alex3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
AAnnMarie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Denis was amazing and quick! Our dishwasher was not draining when we moved into our new home and he showed up within the hour of calling. Quick friendly service and cleaned up.
Will definitely recommend
Paid $450–500Great price
MMadelyn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Denis fue el técnico que vino a nuestra casa lo solucionó todo rápido y fue muy claro con todo el procedimiento estoy muy agradecida
Paid $250–300Great price
LLuisLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service by Dennis today. quick, efficient repair of dryer. Thank you!
Paid $350–400Reasonable price
TTerriLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Igor was great! He fixed washer quickly and even reversed the dryer hoses back to their proper place as the people who delivered the washer a few years ago, hooked them up backwards.
Paid $200–250
MMarilyn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I was very pleased with the service. This tech displayed very professional and honest. He honestly told me I would get 4 to 5 years with this Repair on my dishwasher and that if I bought a new one, it would be a lot of money and it would cost me more. Thank you so much.
Marilyn
Paid $400–450Reasonable price
MMarie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
The Service was amazing and fast , They replaced a part That was needed within 24 hours. It’s hard to be without a washing machine which I was happy with their service.
Egor was great! Quickly diagnosed the issue…. (updated review) turns out it wasn’t diagnosed. And it almost immediately stopped working. He just replaced a part that didn’t need replacing… then recommnended we replaced another part that didn’t need replacing. Whole thing took close to a month and multiple visits. I guess he didn’t diagnose the issue at all. Partly my fault, I had a blinking light near the lid lock indicator so I got a new lid lock mechanism and figured that’s what needed fixing. Turns out that light just means something is wrong. You would think someone who works in the field would know that since my washer dryer is PRETTY COMMON GE stacked washer. All in all I’m out $650 and the machine is still not working. I gave up and just bought a new one after I was told it’ll be another repair cost and won’t guarantee to fix the issue. Egor was nice enough. Eventually, he just stopped responding to my text messages. To be fair, he tried. He came out multiple times but in the end, the washer / dryer issue wasn’t diagnosed at the beginning /and I’m out $650. Cost of a new GE washer-dryer $1300. Not a great experience.
Price: $500+
S
Scot Drucker - Miami BeachLocal Guide · 38 reviewsiTotal number of Google reviews Scot has written across all businesses on Google Maps, not just this one.
⭐ 1 Star – Paid $400 for a repair that never happened. No refund, no response.
I called for refrigerator service, and to their credit, a technician arrived within 4 hours. That’s where the good part ends.
While the technician was at my home, his supervisor called me. He rushed me to sign the repair estimate and pay right away. I asked him several times: “If I sign and pay now, will the repair be done today while the technician is here?” Each time he told me yes.
So I paid $400. When I got home, the technician told me he couldn’t do the repair that day. He said he would come back the next day to finish it. Nobody showed up.
It’s now been more than a week. My emails have gone unanswered, the repair still hasn’t been done, and I haven’t received my $400 refund.
From my experience, this looks like a bait and switch: they show up fast, push you to pay on the spot with promises they don’t keep, and then go silent. There were repeated broken promises and no customer service at all.
BUYER BEWARE. Do not pay anything up front to this company.
Price assessment: Overpriced
Price: $400–450
Repair wait time: 4+ hr
S
Sophia Campbell6 reviewsiTotal number of Google reviews Sophia has written across all businesses on Google Maps, not just this one.
The day prior I had another company come out to check my washer that had stopped working and the price they quoted was so high I told them repair didn’t make sense I might as well get a new washing machine. An ad for this company popped up on my timeline while shopping around for the new washer and I decided to read the reviews and they were great so I decided to call and schedule a visit. The lady that answered was pleasant and we got the appointment scheduled for that same day. The technician that came to my house, Danir, was very knowledgable, thorough, and patient. He went through all, or most, of the cycles, to make sure he found the real problem. Once he was sure, he explained and demonstrated what was causing the issue. I gave the okay for him to order the parts and he was back the next day to install it. The final cost was less than half the price the other company quoted. They are reasonably priced. I highly recommend this company and hope that all their technicians are as competent as Danir.
Price assessment: Reasonable price
Price: $250–300
Repair wait time: 1–2 hr
Response from the owner · 2 days ago
Thank you for sharing your experience! We're glad Danir took the time to find the real problem with your washer and got it fixed the next day. Thanks for choosing RapidFix!
C
Caryl Kipp4 reviewsiTotal number of Google reviews Caryl has written across all businesses on Google Maps, not just this one.
Denis was amazing and quick! Our dishwasher was not draining when we moved into our new home and he showed up within the hour of calling. Quick friendly service and cleaned up.
Will definitely recommend
Price assessment: Great price
Price: $450–500
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
Thank you for your kind words! We're glad Denis arrived quickly, fixed your dishwasher draining issue, and left everything clean. Thanks for choosing RapidFix!
