Paulina Buena
Review from Google · view on Googlegreat service
Rapture Body Piercing and Body Jewelry Cielo Vista Mall El Paso TX
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%93+26.3Replies to reviews 8%36+3Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 49 piercing studiosPosition by Experts Score among all companies we track in this category. · better than 31%
5.0 ★★★★★ 1,071 Google reviews · 24 photos
98%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
31%reviews answered by the owner
Nov 2026latest review
Rapture Body Piercing and Body Jewelry Cielo Vista Mall El Paso TX at a glance
Customers frequently praise the staff for their friendly communication, thorough explanations, and helpful product recommendations for both piercings and jewelry. Recurring themes include a welcoming atmosphere, professional service, and effective aftercare guidance. However, some reviews criticize pricing opacity, incorrect sizing errors, and instances of rude staff behavior or overpromising capabilities.
- Google rating: 5.0 out of 5 from 1,071 reviews (98% five-star).
- Reviews on this page: 1,071 Google reviews (866 with written comments, 53 with photos).
- Owner responses: the business replied to 31% of reviews.
- Most recent review: November 9, 2026.
- Service: Piercing Studio serving El Paso, Texas.
Data from Google, last updated November 10, 2026.
Score profile vs other piercing studios
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rapture Body Piercing and Body Jewelry Cielo Vista Mall El Paso TX: 95/100 on this factor. Category median: 95.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rapture Body Piercing and Body Jewelry Cielo Vista Mall El Paso TX: 93/100 on this factor. Category median: 93.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rapture Body Piercing and Body Jewelry Cielo Vista Mall El Paso TX: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rapture Body Piercing and Body Jewelry Cielo Vista Mall El Paso TX: 36/100 on this factor. Category median: 79.D
36
Bar = this company · dark tick = category median.
Star ratings
1,071 Google reviews we collected
- 5 stars1,05498%
- 4 stars61%
- 3 stars20%
- 2 stars00%
- 1 star91%
Praise vs complaints
Phrases our text analysis found in 866 written reviews
- Praise82299%
- Complaints51%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude45655%
- Quality & results14117%
- Would recommend11113%
- Speed & response476%
- Price & value364%
- Communication304%
- Honesty & trust61%
What customers talk about
We read 866 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I got my nose pierced today and coffins was so friendly and understanding while my son was acting up lol.”
“The male staff was rude and had I not been watching would have physically pushed me out of the way to assist another customer.”
“She was super thorough and answered all my questions as well🖤”
“…sonal details I love coffins the way she did my piercing on my nose I will recommend this place 💯 % I will never let nobody do my piercing again only…”
“Lester is the nicest person ever, piercing was super quick and painless 100/10”
“Really clean shop, great selection for high quality jewelry, and reasonably priced!”
“…to the Cielo Vista kiosk, and the girl who helped me, named Scarlett, explained everything in detail, showed me the piercings, and performed the proce…”
“Alex R honestly helped me so much and always had a smile helping my indecisive mind lol”
People customers mention
- Lester 16 reviews
- Robert 16 reviews
- Karen 16 reviews
- Alex 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Hannah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I got my nose pierced today and coffins was so friendly and understanding while my son was acting up lol. She was super thorough and answered all my questions as well🖤
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
This is my first time getting piercings and the one to help me was a guy called Lester. Real funny dude and he made the experience one to remember. Definitely would come back to get pierced again!
Ruiz3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Scarlett was so helpful in picking out some piercings for my son. She knew exactly what he needed and was able to get him exactly what he wanted. Will definitely shop here again!
Aaron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
shout to ALEX from rapture at cielo vista!! excellent service and very attentive. great experience overall each and every time i hit up rapture for my piercings. always looking forward to having ALEX attend my needs. would highly recommend!!
elena1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Hoy acudí a kiosko de cielo vista ,y la chica que me atendió de nombre Scarlett! Detalladamente me explicó paso a paso,me mostró los piercings y me hizo el procedimiento muy profesional,fue cuidadosa y muy amable,me fui muy feliz de ahí y con cero dolor. Por supuesto que voy a regresar,yo los visito de cd Juárez ❤️
Jazzlyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
The girlies are amazing especially Miss Scarlett and Desiree they even helped us put our piercings in
Photos
Customer reviews
5.0 ★★★★★ 1,071 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Jose Cruz4 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleScarlett was awesome, funny and convinced me into the piercing. Did a great job
Hannah Mason6 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI got my nose pierced today and coffins was so friendly and understanding while my son was acting up lol. She was super thorough and answered all my questions as well🖤
William Doyle2 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is my first time getting piercings and the one to help me was a guy called Lester. Real funny dude and he made the experience one to remember. Definitely would come back to get pierced again!
Ruiz Family3 reviewsTotal number of Google reviews Ruiz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleScarlett was so helpful in picking out some piercings for my son. She knew exactly what he needed and was able to get him exactly what he wanted. Will definitely shop here again!
Lizette Flores2 reviewsTotal number of Google reviews Lizette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleScarlett was very kind and helpful.
Alicia Guevara3 reviewsTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleScarlett was very friendly and helpful
Sisla Andrea Martinez2 reviewsTotal number of Google reviews Sisla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlehello ! Im speaking on behalf of the el paso location in the cielo vista mall!! they just opened their new body piercing shop which i was so excited for because i had been buying jewelry from them at the little kiosk so when i went to go check out their piercing shop i had bought dermal jewelry ,I usually only put in my own jewerly especially when it comes to my face ! However the guy insisted on putting in my jewerly bc they do it for free my mistake of course i learned my lesson to not listen to others and trust my gut however the guy who was screwing in the jewerly seemed confident until he wasn’t,he tried to screw it in and i told him to be careful cs my dermal was tender he stopped and at that moment i panicked my body was hot and he even seemed worried he tried to play it off but when i got up the dimond wasnt even screwed in all the way it was placed in crooked and he left me bleeding he stripped the skin underneath that was already healed by trying to force it in more,Luckily my orginal piercer who did my dermal was able to unscrew it and give me the proper jewerly ! He said that the gem he tried screwing in wasn’t even the same thread as what my dermal had so therefore it goes to show these people aren’t really aware of what they are doing i recommend buying the jewerly only!!!! if they tell you they put in jewerly for free i wouldn’t trust it plus these are the same people who worked at the kiosk and i highly doubt they have any actual piercing expierence im not even sure i saw a license. Hey 3 months later i wrote this review i finally seen the owner responded ,i appreciate the apology but i didn’t only leave stressed but my face was bleeding and whoever that guy was could have caused serious damaged to my face.I just suggest you guys be careful who you are hiring and the expierence they have! i’m not sure the guys name i just remember he had mentioned he wasn’t from here and he was a white male !
Response from the owner · 4 months ago
Thank you for sharing your feedback. We're sorry to hear you left feeling upset after your visit. From your description, it sounds like you became understandably anxious during the jewelry change, and we're sorry that the experience caused you stress. We always want our clients to feel comfortable throughout the process, and if anyone feels uncomfortable at any point, we're happy to stop and discuss the next steps. We'd also like to clarify that our professional body piercing licenses are displayed on the wall near the register for all customers to view. We take every concern seriously and would appreciate the opportunity to speak with you directly so we can better understand what happened during your visit. Please feel free to contact us with the date and time of your visit so we can review the situation with our team. Thank you again for your feedback.
Aaron Illarramendi1 reviewTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleshout to ALEX from rapture at cielo vista!! excellent service and very attentive. great experience overall each and every time i hit up rapture for my piercings. always looking forward to having ALEX attend my needs. would highly recommend!!
elena Nava Soto1 reviewTotal number of Google reviews elena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHoy acudí a kiosko de cielo vista ,y la chica que me atendió de nombre Scarlett! Detalladamente me explicó paso a paso,me mostró los piercings y me hizo el procedimiento muy profesional,fue cuidadosa y muy amable,me fui muy feliz de ahí y con cero dolor. Por supuesto que voy a regresar,yo los visito de cd Juárez ❤️
Rapture Body Piercing and Body Jewelry Cielo Vista Mall El Paso TX on Google Maps →
Business details
- Address: 8401 Gateway Blvd W, El Paso, TX 79925
- Phone: (915) 778-1660
- Website: rapturebodypiercing.com
- Service area: El Paso, TX