Home automation company · Emigration Canyon, UT · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%86+13.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 25 home automation installersiPosition by Experts Score among all companies we track in this category. · better than 54%
5.0★★★★★45 Google reviews · 8 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Ratio AV five stars based on forty-five reviews, noting the owner responds to ninety-eight percent of feedback. Customers frequently cite punctuality, professional communication, and fair pricing for services including television installation, home theater design, Wi-Fi setup, and security systems. Recurring themes highlight quick response times to maintenance requests and thorough, tidy workmanship. No low-star excerpts were provided to identify specific criticisms, leaving the overall sentiment uniformly positive regarding reliability and technical expertise.
Google rating: 5.0 out of 5 from 45 reviews (98% five-star).
Reviews on this page: 45 Google reviews (42 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 26, 2026.
Service: Home Automation Installer serving Emigration Canyon, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Ratio AVHome Automation Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ratio AV: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ratio AV: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ratio AV: 86/100 on this factor. Category median: 96.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ratio AV: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
45 Google reviews we collected
5.0of 5
5 stars4498%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
99%praise
Praise8999%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price316%
Reasonable1684%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2326%
Speed & response2022%
Quality & results1820%
Would recommend1517%
Honesty & trust78%
Communication44%
Price & value33%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are professional, responsive, and fair on price.”
“…nd set up our TVs with a clean, wire-free look, got the WiFi running fast and reliable in every corner of the house — and installed our alarm system,…”
“Ratio AV did an outstanding job at our Utah home from start to finish.”
“We have had multiple installs and follow up service with Ratio and I highly recommend them.”
“…our TVs with a clean, wire-free look, got the WiFi running fast and reliable in every corner of the house — and installed our alarm system, which is…”
“Communication was great throughout, and their ongoing monitoring means we know the system is always being watched.”
“Ratio AV is on my preferred vendor list; they are super knowledgeable, quick to respond and have very fair pricing.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCourtney2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We have had multiple installs and follow up service with Ratio and I highly recommend them. They are professional, responsive, and fair on price. Jon and Jake both have been great to work with on various projects.
Reasonable price
DDaniel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Ratio AV did an outstanding job at our Utah home from start to finish. They mounted and set up our TVs with a clean, wire-free look, got the WiFi running fast and reliable in every corner of the house — and installed our alarm system, which is simple to use and gives us real peace of mind.
The team was…
BBLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Awesome job with my two tv rooms with great speakers, they hooked me up with Starlink internet as well. I recommend you using them for your Av, internet and security! They always showed up when they said they would and took care of everything. No hand holding with Ratio, they just get it done. Thanks Brock!
MMelissa15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ratio was very helpful and continues to respond quickly when we need further help
AAbigail3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jon Hooker and the team at Ratio TV have been nothing short of amazing! They have helped us out so many times in a pinch when it has come to needing to get our system back or even just getting the audio back up! They are prompt in responding and are very helpful and patient in helping you if they are directing you…
DDavid2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Another attentive job -- Main TV went out over weekend and i called Monday morning. By tuesday morning they were over to make sure TV first was dead and then had appropriate TV with them to replace!
We have had multiple installs and follow up service with Ratio and I highly recommend them. They are professional, responsive, and fair on price. Jon and Jake both have been great to work with on various projects.
Price assessment: Reasonable price
Response from the owner · 19 hours ago
Thank you for mentioning our team's professionalism and responsiveness. We're glad you've had positive experiences with both installs and follow-up service.
D
Daniel Landver1 reviewiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Ratio AV did an outstanding job at our Utah home from start to finish. They mounted and set up our TVs with a clean, wire-free look, got the WiFi running fast and reliable in every corner of the house — and installed our alarm system, which is simple to use and gives us real peace of mind.
The team was professional, punctual, and tidy, and they took the time to walk us through everything before they left. Communication was great throughout, and their ongoing monitoring means we know the system is always being watched. Couldn't recommend them more highly.
Response from the owner · 3 weeks ago
Thank you for mentioning the clean TV setup and improved WiFi coverage. We're glad the alarm system and walkthrough met your needs, and that communication was clear throughout the process.
B
B BriggsLocal Guide · 7 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Awesome job with my two tv rooms with great speakers, they hooked me up with Starlink internet as well. I recommend you using them for your Av, internet and security! They always showed up when they said they would and took care of everything. No hand holding with Ratio, they just get it done. Thanks Brock!
Response from the owner · a month ago
Glad you’re enjoying the speakers and Starlink setup in your TV rooms. Appreciate you mentioning our reliability and straightforward approach.
M
Melissa McSwain15 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Jon Hooker and the team at Ratio TV have been nothing short of amazing! They have helped us out so many times in a pinch when it has come to needing to get our system back or even just getting the audio back up! They are prompt in responding and are very helpful and patient in helping you if they are directing you over the phone if unable to get out to you the day of! They are great at getting you on the books as well if they need to send someone out to replace parts! Everyone we have worked with at Ratio TV has been very professional and so kind! Highly recommend!
Response from the owner · a month ago
We appreciate your feedback about our team's prompt responses and professionalism. It's good to know our phone support and scheduling have been helpful for your needs. Thank you for sharing your experience.
B
Bradon Adair4 reviewsiTotal number of Google reviews Bradon has written across all businesses on Google Maps, not just this one.
Another attentive job -- Main TV went out over weekend and i called Monday morning. By tuesday morning they were over to make sure TV first was dead and then had appropriate TV with them to replace!
Price assessment: Reasonable price
Response from the owner · a month ago
Thanks a million for the nice review David!
H
Heidi EliasonLocal Guide · 16 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
We’ve had such a great experience with Ratio! They were able to come out quickly and get our security system set up, and we absolutely love it. We’ve tried both Ring and Vivint in the past, and this has by far been our best option. The system is very user-friendly, and the guys who came out were great to work with. They’ve been extremely helpful and have made sure everything is working exactly the way we want it. We would definitely recommend Ratio!
Response from the owner · a month ago
We’re glad you found the system user-friendly and that our team was helpful during setup. It’s great to hear Ratio has been your best option compared to others you’ve tried.
M
matt farniLocal Guide · 41 reviewsiTotal number of Google reviews matt has written across all businesses on Google Maps, not just this one.
