Pest control service · Baltimore, MD · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty73−2.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 27%
4.9★★★★★644 Google reviews · 22 photos
96%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$347typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Raven Termite and Pest Control 4.9 out of 5 based on 644 reviews, with the owner responding to 88% of comments. Customers frequently praise technicians for punctuality, thorough inspections, and clear communication regarding treatments for pests like mice, groundhogs, and birds. Recurring themes include professional advice and effective follow-up visits. However, some low-star reviews cite high prices, unfulfilled service promises, and instances of missed appointments or pressure to sign contracts.
Google rating: 4.9 out of 5 from 644 reviews (96% five-star).
Reviews on this page: 644 Google reviews (603 with written comments, 5 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: September 30, 2026.
Service: Rodent Control serving Baltimore, Maryland.
Data from Google, last updated October 27, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Raven Termite and Pest Control: 88/100 on this factor. Category median: 94.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Raven Termite and Pest Control: 80/100 on this factor. Category median: 92.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Raven Termite and Pest Control: 73/100 on this factor. Category median: 98.B
73
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Raven Termite and Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Raven Termite and Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Raven Termite and Pest Control: 100/100 on this factor. Category median: 98.A
100
Bar = this company · dark tick = category median.
Star ratings
644 Google reviews we collected
4.9of 5
5 stars61796%
4 stars102%
3 stars10%
2 stars30%
1 star132%
Praise vs complaints
Phrases our text analysis found in 603 written reviews
99%praise
Praise1,33299%
Complaints191%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price229%
Reasonable571%
Overpriced00%
Not sure00%
$347+213% vs typical rodent control
Middle half of what 4 customers paid ($273–$441) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude41731%
Speed & response23017%
Would recommend22216%
Quality & results21616%
Communication1249%
Price & value987%
Honesty & trust443%
What customers talk about
We read 603 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Troy was courteous, professional, and very responsive.”
“When I called back to get it resolved they were extremely rude and dismissive and even stated “someone will call you another day”.”
“I called in the morning and Troy was able to come out within a day.”
“I highly recommend Troy and Ravens Pest Control to anyone looking for reliable and knowledgeable pest control.”
“…aken the job but that's what I get for trin to support black business never again…”
“He is on time, does a thorough review , recommends the right treatment and does not oversell.”
“Worst of all they put out poison where their dogs could get to it and become poisoned.”
“Troy takes the time to inspect every area carefully, explains what he’s doing, and shares helpful tips to prevent future pest issues.”
“…, and I’ve never “shopped around” because their prices always seemed fair for the quality service they give.…”
“AFTER, they had already overcharged and taken our money for an incomplete job.”
“It’s refreshing to work with someone who truly takes pride in their work and genuinely cares about providing excellent service.”
People customers mention
Carl77 reviews
Troy67 reviews
Nixon28 reviews
Kris11 reviews
Jon11 reviews
Chris10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Raven Termite and Pest Control for 8 kinds of job. Pick one to see what they paid and said.
CynthiaLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I contacted Raven Termite and Pest Control concerning an issue with Yellow Jackets. It appeared that they were trying to make a nest under our siding. I called in the morning and Troy was able to come out within a day. He treated the area where the Yellow Jackets were congregating and came back within 10 days and…
Paid $200+Reasonable price
Sheritta1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
all i can say is he's excellent. He Talk to me about the service that made me feel comfortable knowing everything was going to be ok. Came back for follow up everything look good no activity. I recommend him to anybody.
Paid $200+Great price
normanLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Kris was professional, knowledgeable and understanding to my not knowing the business. I appreciate him and if need be i would prefer Kris to return. Blessings.
Wilson family
Paid $200+Reasonable price
Joey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Carl is very knowledgeable. He tought and showed me and my wife everything. He pointed out our problem areas and the things we needed to address and look for in the future. Thanks to him me and especially my wife we can get a good night's rest ! Great job Carl !!!
I contacted Raven Termite and Pest Control concerning an issue with Yellow Jackets. It appeared that they were trying to make a nest under our siding. I called in the morning and Troy was able to come out within a day. He treated the area where the Yellow Jackets were congregating and came back within 10 days and treated the area again. The Yellow Jackets did not swarm but when you would see them individually, they were really on their last leg. Troy came out one more time as there were still a few lingering. They are finally gone. Troy was courteous, professional, and very responsive. Troy, my husband and I are very grateful for your help and expertise!
Price assessment: Reasonable price
Price: $200+
Pest type: Other
Response from the owner · 3 weeks ago
We're so glad to hear that Troy was able to help with your yellow jacket issue and that you are happy about your experience with Raven Termite and Pest Control! Thank you so much for taking the time to leave a 5-star review.
Sheritta Matthews1 reviewiTotal number of Google reviews Sheritta has written across all businesses on Google Maps, not just this one.
all i can say is he's excellent. He Talk to me about the service that made me feel comfortable knowing everything was going to be ok. Came back for follow up everything look good no activity. I recommend him to anybody.
Price assessment: Great price
Price: $200+
Pest type: Rodents
Response from the owner · 8 months ago
We're so glad to hear that you had a great experience with Raven Termite & Pest Control and that we were able to help you with your issue. Thanks for taking the time to leave a 5-star review!
norman wilsonLocal Guide · 8 reviewsiTotal number of Google reviews norman has written across all businesses on Google Maps, not just this one.
Kris was professional, knowledgeable and understanding to my not knowing the business. I appreciate him and if need be i would prefer Kris to return. Blessings.
Wilson family
Price assessment: Reasonable price
Price: $200+
Pest type: Cockroaches
Response from the owner · 4 months ago
We're so glad Troy was able to help you with your pest issue and that you're happy with your experience with Raven Termite and Pest Control. Thanks for taking the time to leave a 5-star review!
Derek Kevin Almeida1 reviewiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Carl continues to deliver exceptional services through Raven. He is on time, does a thorough review , recommends the right treatment and does not oversell. He even recommended a solution to catch a groundhog humanely and it worked. Thanks Carl.
Price assessment: Reasonable price
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Bat extermination, Rodent extermination
Pest type: Ants, Spiders
Response from the owner · 4 years ago
Hi Derek! We are so happy to hear we were able to help you with your bat problem! Please let us know if you need us in the future! Have a wonderful day.
Bonnie SermonsLocal Guide · 9 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
Carl is an expert who has kept our home pest free for almost a decade. He takes the time each quarterly service with Raven Pest Control to inspect and treat as needed inside and outside. If I see any pests in between I can call for an interim service at no additional charge. I haven’t had to do that in the last few years because Carl is so thorough. Last summer he pinpointed a bee problem and took care of the problem bees without harming the pollinators for the garden. We look forward to continued exceptional service with an amazing attitude. Thanks Carl for the incredible service‼️Updated 9/8/26: At my suggestion, my daughter is now a customer at her new home. The first company she tried seemd to be attracting more pests. Raven is taking care of them
Response from the owner · 9 months ago
We're so glad that we've been able to serve you for nearly a decade and that Carl is continually thorough and helpful. Thanks so much for taking the time to leave a 5-star review.
Joey Brown4 reviewsiTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Carl is very knowledgeable. He tought and showed me and my wife everything. He pointed out our problem areas and the things we needed to address and look for in the future. Thanks to him me and especially my wife we can get a good night's rest ! Great job Carl !!!
Price assessment: Reasonable price
Price: $200+
Pest type: Rodents
Response from the owner · a month ago
We're so glad to hear you had a great experience with Carl and Raven Termite & Pest Control as a whole. Thank you for taking time to leave us a 5-star review!
Diamond Huggins5 reviewsiTotal number of Google reviews Diamond has written across all businesses on Google Maps, not just this one.
Carl is meticulous and dedicated to solving any pest control issues
he comes across! He’s thorough and investigative when it comes to helping clients. Always willing to go above and beyond to serve. With his level of experience and knowledge you are definitely in good hands.
Response from the owner · 5 months ago
We're so glad to hear you've had such a great experience with Carl and Raven Termite and Pest Control as a whole! Thanks for taking the time to leave a 5-star review.
Keisha Derricott1 reviewiTotal number of Google reviews Keisha has written across all businesses on Google Maps, not just this one.
Great service. Very friendly and helpful. I had a mouse inside my SUV. Carl came out to inspect my car and set traps and bait. A week later he returned to follow up and see how things were going. I appreciate the time he spent talking to me about the situation and giving me advice. I will definitely refer friends and family.
Response from the owner · 3 months ago
We're so glad to hear that Carl was able to help with your mouse issue! Thank you for the 5-star review.
*Nicole Solomon1 reviewiTotal number of Google reviews *Nicole has written across all businesses on Google Maps, not just this one.
I highly recommend Troy with Raven Pest Control! He is always professional, punctual, and incredibly thorough. Troy takes the time to inspect every area carefully, explains what he’s doing, and shares helpful tips to prevent future pest issues. His knowledge and expertise are evident, and he consistently gets the job done right the first time. It’s refreshing to work with someone who truly takes pride in their work and genuinely cares about providing excellent service. If you’re looking for a reliable and knowledgeable pest control technician, Troy is the one to call!
Response from the owner · 3 months ago
We're so glad to hear that you had a great experience with Troy and Raven Termite and Pest Control as a whole! Thanks so much for taking the time to leave a 5-star review.
Midori WhiteLocal Guide · 14 reviewsiTotal number of Google reviews Midori has written across all businesses on Google Maps, not just this one.
