Home automation company · Emigration Canyon, UT · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty94−0.6Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 25 home automation installersiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★42 Google reviews · 24 photos
100%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Real.Tech five stars based on forty-two reviews, highlighting services such as home networking, audio-visual systems, security, and automated lighting. Customers consistently describe the team as responsive, knowledgeable, and punctual, often noting fair pricing and clear communication during installations. One review mentions an expensive initial bid for an older home renovation, though the customer proceeded without seeking a second opinion.
Google rating: 5.0 out of 5 from 42 reviews (100% five-star).
Reviews on this page: 42 Google reviews (38 with written comments).
Owner responses: the business replied to 67% of reviews.
Most recent review: June 24, 2025.
Service: Home Automation Installer serving Emigration Canyon, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: craft & service.
Real.TechHome Automation Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Real.Tech: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Real.Tech: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Real.Tech: 94/100 on this factor. Category median: 92.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Real.Tech: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
42 Google reviews we collected
5.0of 5
5 stars42100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
99%praise
Praise9199%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2123%
Speed & response2022%
Quality & results1415%
Would recommend1415%
Price & value1011%
Honesty & trust78%
Communication67%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We ran into a few hiccups getting into the system, but he was super thorough and knowledgeable the whole way through.”
“He came out same day to troubleshoot some network issues we were having.”
“They are extremely knowledgeable in their field and constantly deliver top notch quality and service.”
“I would highly recommend them to anyone in need of their services.”
“…antime, and once we were able to access the system, they were really fair and reasonable with the time they billed.…”
“High-integrity company—I’d definitely work with them again.”
“He is great to work with, does what he says he's going to do and is great with educating you on products and communication.”
People customers mention
Casey3 reviews
Marston3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJordanLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had a great experience working with Casey. He came out same day to troubleshoot some network issues we were having. We ran into a few hiccups getting into the system, but he was super thorough and knowledgeable the whole way through. I was provided loaner equipment to keep things running in the meantime, and once we…
TTyler6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have had Real-Tech do work for me on several projects and we have done work for the owner Will personally as well. He is great to work with, does what he says he's going to do and is great with educating you on products and communication. I would highly recommend them to anyone in need of their services.
GGordon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mia retrofitted our system in some magical way to get our TV’s working reliably. Yay, Mia!
KKollin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Will, Casey and their entire team at Real Tech, have always been so helpful with setting up and installing all of our sound, tech and other electronics needs. As an owner of a small property management company here in park city, they are always answering my calls and making time in their schedule to help us out.…
AAmy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Real-Tech did a great job with our commercial grade home network. They are responsive, thorough, professional, and stay on budget. I loved working with their team.
BBill5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Real Tech is awesome. Available on short notice and always get my jobs done efficiently. 5 Stars all the way around!
Had a great experience working with Casey. He came out same day to troubleshoot some network issues we were having. We ran into a few hiccups getting into the system, but he was super thorough and knowledgeable the whole way through. I was provided loaner equipment to keep things running in the meantime, and once we were able to access the system, they were really fair and reasonable with the time they billed. High-integrity company—I’d definitely work with them again.
T
Tyler Proskine6 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
I have had Real-Tech do work for me on several projects and we have done work for the owner Will personally as well. He is great to work with, does what he says he's going to do and is great with educating you on products and communication. I would highly recommend them to anyone in need of their services.
Response from the owner · a year ago
Thank you for your high recommendation and positive feedback. We're glad to hear you appreciate our communication and product education.
G
Gordon Smith2 reviewsiTotal number of Google reviews Gordon has written across all businesses on Google Maps, not just this one.
Will, Casey and their entire team at Real Tech, have always been so helpful with setting up and installing all of our sound, tech and other electronics needs. As an owner of a small property management company here in park city, they are always answering my calls and making time in their schedule to help us out. It’s been a wonderful partnership and I’m so glad I found the guys at Real Tech! They are extremely knowledgeable in their field and constantly deliver top notch quality and service.
A
Amy Cowley8 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Real-Tech did a great job with our commercial grade home network. They are responsive, thorough, professional, and stay on budget. I loved working with their team.
B
Bill M5 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Will, Andrew, and the entire staff at Real Tech are extremely knowledgeable about all things related to A/V, Lutron, wifi, etc. Their team was able to transform an outdated, slow, complicated, internet service at a large home into a rock solid service. They were courteous, professional, and very willing to explain their work and ensured we were completely satisfied. It is a pleasure to work with such a reliable company and I highly recommend Real Tech for all your electronic A/V or Lutron needs!
C
Chris Davidson2 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Real Tech did several projects for our new home. Their work could not have been better. They did security, lighting, shades, automation, IT, A/V, and electrical. The owner and field team really know their stuff, and are meticulous. As you might imagine, we’ve had a range of quality with the various contractors for our home project; Real Tech is among the best. On the business side, they are honest, responsive, and transparent. We’ve already had them back for another small basement project, and will not hesitate to hire them again.
