iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%93+28.6Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 94 personal trainersiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★66 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Reason Fitness Arcadia 4.9 out of 5 based on 66 reviews, with the owner responding to 64 percent of them. Customers frequently praise the clean facilities, knowledgeable coaching, and strong community atmosphere that welcomes members of all fitness levels. Services include CrossFit classes, personal training, and nutrition support, with many noting the staff's attention to form and individual progress. No common criticisms appear in the provided excerpts, as all listed reviews are five-star ratings.
Google rating: 4.9 out of 5 from 66 reviews (98% five-star).
Reviews on this page: 66 Google reviews (57 with written comments, 1 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: September 8, 2026.
Service: Personal Trainer serving Monrovia, California.
Data from Google, last updated October 28, 2026.
Score profile vs other personal trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Reason Fitness ArcadiaPersonal Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reason Fitness Arcadia: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reason Fitness Arcadia: 93/100 on this factor. Category median: 96.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reason Fitness Arcadia: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
–
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.9of 5
5 stars6598%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 57 written reviews
100%praise
Praise55100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1935%
Would recommend1425%
Honesty & trust916%
Quality & results59%
Speed & response47%
Communication35%
Price & value12%
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He’s really knowledgeable and attentive and I feel very comfortable in the space and trust his guidance.”
“Highly recommend Drew if you’re looking for a trainer who really knows what he’s doing and cares about your progress!”
“They create an environment where everyone feels genuinely welcomed, supported, and encouraged to grow.”
“The gym, its staff, and the programming are all top notch!”
“I originally started coming here because my brother has been at this CrossFit gym for years, and I immediately loved the warm, welcoming community.”
“So I am so pleased that Coach Ed is a great communicator and listens to my feedback and answers my questions.”
“Very reasonably priced and I guarantee that you will notice impressive results if you can drag your butt in there a few times a week”
People customers mention
Eric3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CClaudia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Reason has been a huge part of my journey toward becoming a healthier and happier person. They create an environment where everyone feels genuinely welcomed, supported, and encouraged to grow. Having a strong community is so important, and Reason has given me that sense of belonging along with the motivation to keep moving forward.
AAnn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We finally had a chance to visit Reason Fitness after hearing about it from many friends who really love working out here.
The facilities are beautiful and clean. The equipment is well maintained. Easy parking also!
It’s clear the owners care about their business and their community. I noticed members who work out…
JJose3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I've been training at Reason for a while now and it's the first gym where I've actually stuck with it. The programming is smart: strength, conditioning and enough variety that you never plateau or get bored, but it's not random. Every week builds on the last. The coaches pay attention. They'll fix your form mid-set,…
CChristina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I originally started coming here because my brother has been at this CrossFit gym for years, and I immediately loved the warm, welcoming community. Everyone really wants to be there, people are encouraging, and there’s a sense of fun that makes it a place you actually look forward to coming to.
Drew is an amazing…
CCourtney7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have been working with Coach Drew for nutrition for almost a year now and it’s been beyond helpful. I came into working with him after miscarrying and needed some help with nutrition to lose body fat and learn healthy eating habits. Since then, I have been pregnant again, postpartum and Drew has walked me through…
SStanley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve had an awesome time at Reason Fitness. The people here are super friendly and always cheering each other on. I’ve made a lot of progress, both physically and mentally, and the coaches are really helpful and knowledgeable.
Reason has been a huge part of my journey toward becoming a healthier and happier person. They create an environment where everyone feels genuinely welcomed, supported, and encouraged to grow. Having a strong community is so important, and Reason has given me that sense of belonging along with the motivation to keep moving forward.
Response from the owner · a month ago
We love you Claudia! Looking forward to hearing about the marathon. See you soon :)
A
Ann Chen Choe3 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
We finally had a chance to visit Reason Fitness after hearing about it from many friends who really love working out here.
The facilities are beautiful and clean. The equipment is well maintained. Easy parking also!
It’s clear the owners care about their business and their community. I noticed members who work out there really take ownership of the gym to keep it in tip top shape.
Response from the owner · a month ago
thank you Ann. We do our best to keep it spotless and clean for our community.
J
Jose Lara3 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
I've been training at Reason for a while now and it's the first gym where I've actually stuck with it. The programming is smart: strength, conditioning and enough variety that you never plateau or get bored, but it's not random. Every week builds on the last. The coaches pay attention. They'll fix your form mid-set, scale a workout when you need it and push you when you're sandbagging. And the community is the real reason people stay. You show up, people know your name and you end up working harder than you would on your own.
I'd recommend Reason to anyone who's tired of wandering around with no plan, who wants to get stronger and leaner at the same time or who has a goal outside the gym (a race, a sport or just keeping up with life) and needs a base of fitness that actually carries over. If you're on the fence, just try it out. The hardest part is walking in the first time.
This facility was recommended to me and I have greatly benefitted from 1:1 sessions with Coach Ed and physical therapy with Dr. Beth. As someone who was not physically active and in a lot of physical pain, I had no expectations about the type of coaching I needed to receive. I just wanted to gain strength and mobility. So I am so pleased that Coach Ed is a great communicator and listens to my feedback and answers my questions. He’s really knowledgeable and attentive and I feel very comfortable in the space and trust his guidance. Also, Dr. Beth’s course of treatment improved my mobility and minimized my pain. They were both able to work together to set me on a safe and effective path. I prefer the scale of the facility, and it’s not overly noisy or too visibly stimulating. Parking is easy. The vibe is so positive and everyone on staff is friendly and encouraging which makes my time there always upbeat. While I don’t participate in the group sessions, everyone seems friendly and helpful. While the location is out of the way for me, I make it a priority to fit it into my lifestyle. I’m so thankful to the team at Reason.
Response from the owner · 2 months ago
We love you Lesli! We love the vibes you bring to our space. Keep crushing it and showing up for yourself!! Sky is the limit.
C
Christina Zhang3 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
I originally started coming here because my brother has been at this CrossFit gym for years, and I immediately loved the warm, welcoming community. Everyone really wants to be there, people are encouraging, and there’s a sense of fun that makes it a place you actually look forward to coming to.
Drew is an amazing coach. He’s incredibly knowledgeable and technical, with a really sharp eye for form and movement. He challenges me to the point where I’m genuinely surprised by what I’m capable of. Highly recommend Drew if you’re looking for a trainer who really knows what he’s doing and cares about your progress!
Response from the owner · Edited 4 weeks ago
Thank you so much for the kind words and for being part of the Reason community, Christina!! Creating a place where people genuinely enjoy showing up, work hard, and encourage one another is exactly what we want Reason to be.
And we couldn’t agree more about Drew. He cares deeply about helping people move well, build confidence, and discover what they’re capable of. We’ll make sure he sees this. Thank you for trusting us with your training!
C
Courtney Raphael7 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
I have been working with Coach Drew for nutrition for almost a year now and it’s been beyond helpful. I came into working with him after miscarrying and needed some help with nutrition to lose body fat and learn healthy eating habits. Since then, I have been pregnant again, postpartum and Drew has walked me through each stage or supporting my health. I’ve learned how to track eating and having accountability has been exactly what I need. I meet weekly with coach Drew, do monthly scans and go over each and everything I’m eating to get me the healthiest version I can be for now to keep these habits for years to come. So grateful for Reason! My husband does the workouts and absolutely loves it. He’s the strongest he’s been from this place and consistently showing up! We are grateful for this place and encourage others to join if they are serious with their health.
Response from the owner · 2 months ago
Wow Courtney! Thank you so much for this heartfelt share. We're so grateful to be walking with you in this season. So proud of you for what you are learning, growing and overcoming. Cheers to you!
R
Raechel Chen8 reviewsiTotal number of Google reviews Raechel has written across all businesses on Google Maps, not just this one.
The gym, its staff, and the programming are all top notch! I started going to Reason after an introductory International Women’s day workout where they talked through nutrition and fitness, which then led me to a body scan and 6 sessions of personal training and 3 months of nutrition! I joined the group classes after my personal training and it’s now been 6 months. I used to do a lot of team cardio based sports but never really touched weights, and doing workouts on my own were unmotivating. Reason’s CrossFit style workouts challenge me every time I go, but it looks different every class! I’m grateful for such patient and encouraging coaches who care about form, safety, and quality movement over quantity and speed.
I have seen my body get stronger and my nutrition become more mindful within the last 6 months I’ve been here. I would recommend trying it out and surprising yourself with what you can do!
Response from the owner · 10 months ago
You’re crushing it Raechel!
Love seeing you grow!
S
Stanley Kim1 reviewiTotal number of Google reviews Stanley has written across all businesses on Google Maps, not just this one.
I’ve had an awesome time at Reason Fitness. The people here are super friendly and always cheering each other on. I’ve made a lot of progress, both physically and mentally, and the coaches are really helpful and knowledgeable.
Response from the owner · a year ago
Stanley,
We see the work you are putting in. You're crushing it!
J
Jasmine DeFoore12 reviewsiTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
I was visiting Arcadia for a week and wanted to find a CrossFit gym to go to. I decided to buy a week pass at Reason and am so glad I did. The facility is great, with lots of room to spread out, stretch, etc. The coaches are very knowledgeable and offer actionable feedback. But the thing that was really special was the fantastic sense of community. The members and coaches were all really welcoming. Next time I’m in town, I’ll return for sure!
Response from the owner · a year ago
so good to have you! see you soon :)
C
Chris P9 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
CrossFit sounds intimidating but at Reason, it’s catered to every individual. I had no idea what I was getting into when I met with Luke for an intro but here I am loving every moment of it and this community. I have never been so motivated and it’s crazy to think about how much I love working out, the coaches and the people of Reason. I highly recommend Reason!
Response from the owner · a year ago
Christine!
You are crushing it. We're proud of how you shown up for yourself this year!
Keep growing and keep going!