Analyzing 8,131,4748.1M ReviewsFor 22,99923K Experts

Experts Reviews · Company report
Red Branch Landscape Construction logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Red Branch Landscape Construction

West Springfield Town, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 22 retaining wall contractors · 5.0★ from 64 Google reviews

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Report card

Percentile vs other retaining wall contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Red Branch Landscape Construction is better than 99% of retaining wall contractors.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Red Branch Landscape Construction is better than 96% of retaining wall contractors.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Red Branch Landscape Construction is better than 99% of retaining wall contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Red Branch Landscape Construction is better than 100% of retaining wall contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Red Branch Landscape Construction is better than 100% of retaining wall contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Red Branch Landscape Construction is better than —% of retaining wall contractors.–
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Reviews for your job

Customers hired Red Branch Landscape Construction for 8 kinds of job.

Red Branch Landscape Construction for hardscaping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Hardscaping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 5 Google reviews tagged “Hardscaping”

S9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you so much Red Branch! My husband and I are so happy with our new retaining wall! They tore down our old, failing retaining wall and replaced it with a beautiful new one with proper drainage. Such a wonderful, professional, friendly team! They got the job done quickly and at a very fair price! Thank you guys so much!

Customer photo from S's reviewCustomer photo from S's review
Drainage solutionsHardscapingLandscape design+ Responsiveness+ Punctuality+ Quality
Christopher4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John and his crew were great. Arrived on time, worked hard and cleaned up at the end of each day. They are a top notch team and I definitely recommend them.

Grading & reslopingHardscapingGrass seeding
Marta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Red branch landscaping was excellent to work with! Their hardscape and landscape designs were wonderful. They listened to what we were looking for and built the patio of our dreams. John gave us an estimate and a timeframe that his crew would be available to get the work done, and it was done right in that…

Garden decoratingGarden designGreen landscaping+ Responsiveness+ Punctuality+ Quality
Rich5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Red Branch Landscape Construction was great to work with. They did an amazing job transforming our patio we never used, into an oasis we never leave! They are professional in every way!

Garden designHardscapingLandscape design+ Responsiveness+ Punctuality+ Quality
StevenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I don’t easily go out on the limb writing reviews about services done in my home but in this case, I hit a home run finding & using RED BRANCH LANDSCAPING ( In Holyoke). Even though they came highly recommended from a architect is NORTH Hampton , my project & Multi - Level Land Planning were going to be a…

Customer photo from Steven's reviewCustomer photo from Steven's review
Garden decoratingGardening servicesGreen landscaping+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Yard landscaping11—
Landscape design11—
Grass seeding9—
Outdoor step construction8—
Stone landscaping7—
Walkway landscaping7—
Yard grading7—
Yard drainage6—

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