Landscape designer · West Springfield Town, MA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 22 retaining wall contractorsiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★64 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Red Branch Landscape Construction five stars based on sixty-four reviews, noting the owner replies to over half of them. Clients describe services including retaining walls, patios, walkways, drainage, and hydroseeding. Recurring themes highlight punctuality, responsive communication, professional workmanship, and transparent pricing. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 64 reviews (100% five-star).
Reviews on this page: 64 Google reviews (63 with written comments, 14 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: September 22, 2026.
Service: Retaining Wall Contractor serving West Springfield Town, Massachusetts.
Data from Google, last updated October 27, 2026.
Score profile vs other retaining wall contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyRetaining Wall Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Red Branch Landscape Construction: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Red Branch Landscape Construction: 96/100 on this factor. Category median: 94.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Red Branch Landscape Construction: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Red Branch Landscape Construction: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Red Branch Landscape Construction: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
Bar = this company · dark tick = category median.
Star ratings
64 Google reviews we collected
5.0of 5
5 stars64100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
100%praise
Praise161100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3824%
Would recommend3522%
Quality & results2817%
Speed & response2817%
Price & value127%
Communication106%
Honesty & trust106%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His customer service, including response time, kindness, flexibility, and ability to actualize the vision I had for my yard, was unique and appreciated.”
“I am very pleased and would highly recommend Red Branch.”
“John Beaulieu of Red Branch Landscape Construction did an absolutely amazing job on our front porch and paver walkway.”
“Knowing nothing about John or Red Branch at the outset of the project I was very quickly relieved and happy with my choice.”
“Their prices are fair and most importantly, their work is exceptional and they stand behind it.”
“They were professional, had excellent communication and they were upfront about any cost changes throughout the project.”
“John and his team were professional, courteous and reliable from the beginning to the end.”
People customers mention
John17 reviews
Landscaping9 reviews
Beaulieu5 reviews
Milos5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Red Branch Landscape Construction for 8 kinds of job. Pick one to see what they paid and said.
Asante1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From initial contact to completion, John's service was exceptional. His customer service, including response time, kindness, flexibility, and ability to actualize the vision I had for my yard, was unique and appreciated. I am very pleased and would highly recommend Red Branch.
Scott2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
John Beaulieu of Red Branch Landscape Construction did an absolutely amazing job on our front porch and paver walkway. The new granite steps and stone veneer face looks amazing and we have received compliments daily from neighbors and people driving by. John Beaulieu and team were extremely professional and made…
Great priceStone landscapingWalkway landscapingConcrete masonry
Kristyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We used Red Branch to build a new retaining wall in our front yard. Our experience was fantastic from start to finish. John was incredibly responsive, generous with his time and made some great suggestions. Very communicative throughout the process. The final retaining wall looks absolutely beautiful. Great…
Retaining walls
Beth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
John and his entire team were amazing. They transformed an unusable backyard into a perfect space. From the new retaining walls to the new stone pad everything was done perfectly. They were professional, had excellent communication and they were upfront about any cost changes throughout the project. I will…
Great priceLandscape design constructionGrass seedingGrading & resloping
Justin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We used Red Branch to redesign our patio and pool edging. They responded quickly to my initial call and the owner came personally to give me a quote and worked with me to accommodate my budget. Once the work began, they arrived promptly each day and the work was professional, skilled, and courteous. The mason was…
Great priceStone landscapingConcrete masonryLandscape design construction
Annastasia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
John and his team were professional, courteous and reliable from the beginning to the end. The quality of their work is A++. We highly recommend Red Branch!
From initial contact to completion, John's service was exceptional. His customer service, including response time, kindness, flexibility, and ability to actualize the vision I had for my yard, was unique and appreciated. I am very pleased and would highly recommend Red Branch.
Response from the owner · a month ago
Asante, Thank you for the positive feedback. I am happy that we were able to execute your vision for the backyard. You were great to work with and hope that you enjoy it for many years to come.
Pam Smith3 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Red Branch Landscape has just finished a major landscaping and erosion control project on my new build site in the woods in Southampton. I wanted to choose a company that was close to my new neighborhood. Knowing nothing about John or Red Branch at the outset of the project I was very quickly relieved and happy with my choice. John is super responsive and knowledgeable. He made several visits to the property on his own dime to formulate the best plan for this tricky job. My build site is in the woods and the sitework is primarily fill and was eroding with each rainstorm. John's team is super professional and are far more craftsmen than laborers. The building of my little house was difficult and very emotional at times but the entire process with Red Branch Landscape was stress free. I felt like me and my yard mattered to John. I'm sure there will be more landscaping in my future as I settle into my wooded piece of land and I will surely reach out to John Beaulieu and Red Branch Landscape for all of my landscape needs. Their prices are fair and most importantly, their work is exceptional and they stand behind it.
Pam, it was a pleasure working with you on this project and I am glad that you are happy with the results. I know it was not an easy house build for you, so providing you with the peace of mind for our work was our goal.
Looking forward to more work in the future.
Scott Burkins2 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
John Beaulieu of Red Branch Landscape Construction did an absolutely amazing job on our front porch and paver walkway. The new granite steps and stone veneer face looks amazing and we have received compliments daily from neighbors and people driving by. John Beaulieu and team were extremely professional and made sure each day that we were happy with progress, quality of work and that the site was organized and cleaned up. I cannot say enough for John and his team! Absolutely exceeded our expectations!
Price assessment: Great price
Services: Stone landscaping, Walkway landscaping, Concrete masonry
Response from the owner · 4 months ago
Thank you Scott! The team and I appreciate your kind words and happy that we exceeded your expectations.
Kristyn Gleason3 reviewsiTotal number of Google reviews Kristyn has written across all businesses on Google Maps, not just this one.
We used Red Branch to build a new retaining wall in our front yard. Our experience was fantastic from start to finish. John was incredibly responsive, generous with his time and made some great suggestions. Very communicative throughout the process. The final retaining wall looks absolutely beautiful. Great pricing. HIGHLY recommend for any landscape construction projects.
Services: Retaining walls
Response from the owner · 6 months ago
Kristyn - what a nice review to start off our spring. Thank you for the support and we enjoyed working with you and Bryan on this project.
Beth Slater3 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
John and his entire team were amazing. They transformed an unusable backyard into a perfect space. From the new retaining walls to the new stone pad everything was done perfectly. They were professional, had excellent communication and they were upfront about any cost changes throughout the project. I will definitely recommend them to anyone looking to get landscaping done and will get them back to work on my front yard next.
Beth - Thank you for the kind words. Our team is happy that we were able to give you the space that you envisioned for entertaining. We look forward to working with you again in the near future.
Justin West1 reviewiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
We used Red Branch to redesign our patio and pool edging. They responded quickly to my initial call and the owner came personally to give me a quote and worked with me to accommodate my budget. Once the work began, they arrived promptly each day and the work was professional, skilled, and courteous. The mason was particularly skilled - a real craftsman. The owner came to inspect and was flexible in making last-minute changes. They cleaned up and left the worksite in pristine condition. All in all, I have to say I have not worked with many companies that have delivered this level of skill and professionalism at a reasonable cost. I would not hesitate to recommend Red Branch.
Price assessment: Great price
Services: Stone landscaping, Concrete masonry, Landscape design construction
Annastasia Fernandes1 reviewiTotal number of Google reviews Annastasia has written across all businesses on Google Maps, not just this one.
John and his team were professional, courteous and reliable from the beginning to the end. The quality of their work is A++. We highly recommend Red Branch!
Alex Carley6 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
John and the team at Red Branch do exceptional work. John is an absolute pro and helped make our vision for a front stone patio a reality within our budget. He's communicative, transparent, collaborative, and wonderful to work with. We couldn't be happier with our stunning patio and landscaping. I highly recommend Red Branch.
I recently hired Red Branch to extend my existing paver patio and install a set of steps leading down to a concrete walkway and wash area, complete with proper drainage into a dry well. The work was done with excellent quality and attention to detail. The transition from the patio to the new area looks seamless and functions perfectly.
John Beaulieu and his crew were professional, courteous, and clearly skilled at what they do. We did run into an unexpected issue halfway through the project, but John addressed it quickly and made it right without hesitation. That kind of professionalism really stood out.
I highly recommend Red Branch to anyone looking for top-quality hardscaping work. The final result exceeded my expectations, and I wouldn’t hesitate to hire them again.
Response from the owner · a year ago
Jaret, Thank you for the kind words. As you have attest to, sometimes we run into unforeseen challenges, but always strive to make it right. Enjoy the new outdoor space.
Katie Lynch3 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
We couldn’t be happier with our experience working with Red Branch Landscaping. John and the entire team were professional, thoughtful, and incredibly responsive throughout a large and fairly complex project — including a new driveway, walkway, steps, irrigation, lawn, foundational landscaping, outdoor lighting.
They handled everything with care and attention to detail, especially given the added complexity of working on a historic home and navigating the associated committee approvals required. They were available to answer questions and problem solve together when changes were required.
The work has absolutely transformed the exterior of our home, while maintaining the historic charm. The results are beautiful — we’ve had many people ask who we've used and we're happy to recommend Red Branch. Looking forward to working with them in the future.
Response from the owner · a year ago
Love to hear it! Both of you were a pleasure to work with and we hope the relationship continues for more projects in the future!
