Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Red Rocket Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Red Rocket Plumbing

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 30 water softener repair · 5.0★ from 211 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Red Rocket Plumbing is better than 97% of water softener repair.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Red Rocket Plumbing is better than 96% of water softener repair.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Red Rocket Plumbing is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Red Rocket Plumbing is better than 98% of water softener repair.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Red Rocket Plumbing is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Red Rocket Plumbing is better than 100% of water softener repair.A
100

Reviews for your job

Customers hired Red Rocket Plumbing for 8 kinds of job.

Red Rocket Plumbing for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$57–$655
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Drain cleaning”

WardLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Called at 8 at night for a plugged septic line. Toilets will not flush bathtubs filling up through the drains. Red Rocket was here by 9 and had the line cleared in 20 minutes. Would have been a very unhappy household if everyone had to put off showers to start the day. Red Rocket was great on the phone and in…

Reasonable priceDrain cleaning
Jeff13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We've had Dean at our house a couple times. What a nice kid. He fixed the shower drainage real quick, plus a couple other requests. I've been real happy with his work.

Paid $200–400Reasonable priceDrain cleaning
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We called another plumber and they never returned our call. Called Red Rocket and they able come out and fix our problem. We would 💯 % recommend this company 👌 👍 😀

Paid $200–300Great priceDrain cleaning
Casandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The Red Rocket team was fast and showed great customer service. Definitely will be calling them again!

Drain cleaningFaucet repair
taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was calling around Apple Valley to find a plumber for my clogged kitchen sink. Once I called Red Rocket Plumbing and spoke to Jasmine I knew this was the company for me. Jeremy sent me a text when he was on the way. He came to my home and diagnosed the issue. He got the job done efficiently with a good warranty.…

Paid $200–300Great priceDrain cleaning
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

On time - well prepared and well equipped- main drain cleaned - price was right- Dean - the tech - very knowledgeable- my new plumbers😎👍🏻

Customer photo from John's review
Paid $300–400Great priceDrain cleaningPlumbing leak detection
Janet10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Excellent service! Dean is very professional and easy to work with. Price was very reasonable

Paid $300–400Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
mickey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Dean came out very professional went through everything before he started even gave me a price overall top quality service and Dean was very professional thank you red rocket A1 job two thumbs up

Paid $100–200Great priceDrain cleaning
Raul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Dean helped us out with our service he was calm nice and very professional always smiling he’s fixed the clog quick and easy he came in found the problem fast and he did it fast and I’m very happy with the job he did and very satisfied would recommend will definitely do services with him again in the future!

Drain cleaning
Ramona8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Thank you for your great response, professionalism and great service. We will definitely recommend you to our friends and family.

Paid $200–300Reasonable priceDrain cleaning
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They were really good at what they do . Very honest . I will call again when I need service from them.

Toilet repairDrain cleaning
AlexLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prices are fair. Tech was on time will definitely use again!!!!!

Great priceToilet repairDrain cleaningPlumbing pipe repair
KevinLocal Guide · 136 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fast, friendly, professional and informative. Did what the last plumbing company didn't do, if they did i wouldn't have needed another plumber on less than 6 months smh, Thank you Red Rocket

Not sureDrain cleaning
Timothy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jeremy is a professional and a quality individual. I will have no problem with recommending him and the business to all in need of a plumber.

Toilet repairDrain cleaning
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Drain cleaningPlumbing leak detectionPlumbing pipe repair
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Drain cleaning

Price

$556+26% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 44%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair17$205–$786
Drain cleaning16$57–$655
Plumbing pipe repair14$317–$1.2k
Water heater installation12$1.4k–$2.8k
Plumbing leak detection9$122–$593
Plumbing leak repair9—
Faucet repair9$161–$570
Faucet installation7$305–$1.2k

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