Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Red Rocket Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Red Rocket Plumbing

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 30 water softener repair · 5.0★ from 211 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Red Rocket Plumbing is better than 97% of water softener repair.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Red Rocket Plumbing is better than 96% of water softener repair.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Red Rocket Plumbing is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Red Rocket Plumbing is better than 98% of water softener repair.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Red Rocket Plumbing is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Red Rocket Plumbing is better than 100% of water softener repair.A
100

Reviews for your job

Customers hired Red Rocket Plumbing for 8 kinds of job.

Red Rocket Plumbing for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$600–700
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$317–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Plumbing pipe repair”

harry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

A very good job was done. He was prompt and through.

Paid $600–700Great pricePlumbing leak detectionPlumbing pipe repair
BananaSplit4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jermey did a fantastic job was great on price will referring to my friends and family.

Customer photo from BananaSplit's reviewCustomer photo from BananaSplit's reviewCustomer photo from BananaSplit's review
Paid $400–600Great pricePlumbing pipe repairPlumbing servicesPlumbing leak repair
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dean and his partner were amazing.They came same day and repaired the leakage with professionalism. Very respectful and explained in understandable detail of the issue and the process of the repair. Will use them again.

Paid $800–1,000Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

This is my Third time calling and using Red Rocket Plumbing from Apple Valley, previously in Helendale, Cal. Everyone that I came in contact is so kind and courteous. Dean Taylor was the Plumber that came out each time and I would not want anyone else or company. He is the BEST I have ever met. He knows his job well…

Paid $200–400Not surePlumbing leak detectionPlumbing pipe repairFaucet repair
SeanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I called this morning with some questions I had for replacing/diagnosing a few things in my house and there was a tech at my house within a few hours. Very friendly over the phone and answered my questions. Dean was the tech who came to my house, very friendly and talkative and makes it a comfortable experience…

Paid $600–700Reasonable priceToilet repairPlumbing pipe repairFaucet repair
Janet10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Excellent service! Dean is very professional and easy to work with. Price was very reasonable

Paid $300–400Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Jacob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Best company ever. Dean is especially professional and skilled at his craft, the entire team is. Red rocket plumbing is now our permanent plumbers.

Great priceShower installationPlumbing pipe repairFaucet installation
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The plumbing line update was completed quickly and efficiently. The team was friendly, professional, and ensured everything was done with care and attention to detail. Excellent service from start to finish!

Customer photo from Donna's reviewCustomer photo from Donna's review
Paid $1,000+Reasonable pricePlumbing pipe repair
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

5 Stars – Outstanding Service! Red Rocket Plumbing delivered fantastic customer service from start to finish. They were prompt, professional, and incredibly knowledgeable. The team took the time to explain everything clearly, answered all of my questions, and made sure the job was done right the first time. Their…

Customer photo from Donna's reviewCustomer photo from Donna's review
Reasonable pricePlumbing leak detectionPlumbing pipe repairSewer cleaning
Charity6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Hutch was great & I will be using Red Rocket Plumbing for all of my plumbing needs. I am even using them to help remodel my bathroom which is great!

Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
AlexLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prices are fair. Tech was on time will definitely use again!!!!!

Great priceToilet repairDrain cleaningPlumbing pipe repair
Jacob7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeremy and Kyle did such a great job on getting my bathtub working and even upon discovering the tub had no waterline attached to it they went above and beyond and got that attached as well! This power duo cannot be beat. Look forward to working with them real soon.

Faucet installationPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Drain cleaningPlumbing leak detectionPlumbing pipe repair
Lakeviewa year ago★★★★

Rating only, no written review.

Plumbing pipe repairOutdoor plumbing system repairPlumbing leak repair

Price

$556+26% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 44%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair17$205–$786
Drain cleaning16$57–$655
Plumbing pipe repair14$317–$1.2k
Water heater installation12$1.4k–$2.8k
Plumbing leak detection9$122–$593
Plumbing leak repair9—
Faucet repair9$161–$570
Faucet installation7$305–$1.2k

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