Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Red Rocket Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Red Rocket Plumbing

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 30 water softener repair · 5.0★ from 211 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Red Rocket Plumbing is better than 97% of water softener repair.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Red Rocket Plumbing is better than 96% of water softener repair.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Red Rocket Plumbing is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Red Rocket Plumbing is better than 98% of water softener repair.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Red Rocket Plumbing is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Red Rocket Plumbing is better than 100% of water softener repair.A
100

Reviews for your job

Customers hired Red Rocket Plumbing for 8 kinds of job.

Red Rocket Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$786
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 17 Google reviews tagged “Toilet repair”

Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jeremy was extremely respectful. Clearly gave us our options and was done within a few minutes. He wore shoe covers in our house which was greatly appreciated. Highly recommend them.

Paid $200–400Reasonable priceToilet repair
Parisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a freak accident happen with the plumbing and Jeremy came out right away and got the job done! Super easy and straightforward. Would totally recommend and have them come out again if we had anymore plumbing issues!

Reasonable priceToilet repair
Chad5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Came quickly and when it was convenient for me, finished the job and was professional! Would recommend and would use again!

Paid $200–400Reasonable priceToilet repair
SeanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I called this morning with some questions I had for replacing/diagnosing a few things in my house and there was a tech at my house within a few hours. Very friendly over the phone and answered my questions. Dean was the tech who came to my house, very friendly and talkative and makes it a comfortable experience…

Paid $600–700Reasonable priceToilet repairPlumbing pipe repairFaucet repair
Janet10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Excellent service! Dean is very professional and easy to work with. Price was very reasonable

Paid $300–400Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Jean6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jeremy did an excellent job. It’s a weekend but he still comes. to help fix the issue with our toilet. Looking forward to hire him in the future. I highly recommend Red Rocket Plumbing for your plumbing issues

Paid $200–300Reasonable priceToilet repair
Michele7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service! Would definitely recommend and use again in the future!

Paid $300–400Reasonable priceToilet repair
Eddie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

This company is top notch! From the original call to schedule an appointment, to them arriving within 3 hours. The two gentlemen that responded were very professional and extremely knowledgeable in their field. THANK YOU AGAIN !!!

Great priceToilet repair
Bianca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Red rocket is an amazing company with a good response time and very nice employees.

Toilet repair
DanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job! Very friendly workers! I will use them again

Toilet repair
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They were really good at what they do . Very honest . I will call again when I need service from them.

Toilet repairDrain cleaning
Charity6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Hutch was great & I will be using Red Rocket Plumbing for all of my plumbing needs. I am even using them to help remodel my bathroom which is great!

Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
AlexLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prices are fair. Tech was on time will definitely use again!!!!!

Great priceToilet repairDrain cleaningPlumbing pipe repair
Timothy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jeremy is a professional and a quality individual. I will have no problem with recommending him and the business to all in need of a plumber.

Toilet repairDrain cleaning
Vernon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Toilet repair
Mimia year ago★★★★★

Rating only, no written review.

Paid $1,000+OverpricedToilet repairFaucet repairService not listed
Monique1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Toilet repair

Price

$556+26% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 44%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair17$205–$786
Drain cleaning16$57–$655
Plumbing pipe repair14$317–$1.2k
Water heater installation12$1.4k–$2.8k
Plumbing leak detection9$122–$593
Plumbing leak repair9—
Faucet repair9$161–$570
Faucet installation7$305–$1.2k

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