Snow removal service · Depew, NY · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty92−0.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 27 sod installation servicesiPosition by Experts Score among all companies we track in this category. · better than 50%
4.8★★★★★285 Google reviews · 23 photos
91%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Redefine Landscaping 4.8 out of 5 based on 285 reviews, with the owner responding to 95% of comments. Customers frequently praise the crew's hard work, reasonable pricing, and thorough cleanup after completing projects like grading, fencing, and sod installation. However, lower-rated reviews highlight recurring issues with post-job communication, missed repair appointments, and discrepancies between quoted specifications and the final delivered work.
Google rating: 4.8 out of 5 from 285 reviews (91% five-star).
Reviews on this page: 285 Google reviews (263 with written comments, 70 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 5, 2026.
Service: Sod Installation Service serving Depew, New York.
Data from Google, last updated October 27, 2026.
Score profile vs other sod installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Redefine LandscapingSod Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Redefine Landscaping: 81/100 on this factor. Category median: 81.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Redefine Landscaping: 77/100 on this factor. Category median: 72.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Redefine Landscaping: 92/100 on this factor. Category median: 80.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Redefine Landscaping: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Redefine Landscaping: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Redefine Landscaping: 87/100 on this factor. Category median: 93.A
87
Bar = this company · dark tick = category median.
Star ratings
285 Google reviews we collected
4.8of 5
5 stars25991%
4 stars155%
3 stars10%
2 stars21%
1 star83%
Praise vs complaints
Phrases our text analysis found in 263 written reviews
96%praise
Praise48696%
Complaints224%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price536%
Reasonable964%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12625%
Staff & attitude10020%
Would recommend8717%
Speed & response8517%
Price & value6212%
Communication367%
Honesty & trust122%
What customers talk about
We read 263 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Did great work on getting my property back together have rebuilding it from previous owners.”
“When the crew was done, the lights did not work.”
“The team did an exceptional work at my property, they were super friendly from start to end.”
“Only reaching back when I started conversations of the deposit back for being unprofessional.”
“Highly recommend them to anyone who needs reliable, high-quality landscaping — especially if you're working against the clock like we were.”
“Overall i would say if it fencing stuff it is probably best to stay away as it does not last.”
“…e (and between the workers and office) wasn’t always easy, clear, or timely.…”
“Just want to add they call you and tell there going to fix the problem, set a date twice to come out but never showed up don't answer phone calls.”
“Redefine offered a good price and delivered great results.”
“They knew what to do and did it perfectly and didn't over charge me.”
“…zed attention added a star to my review - the work was wonderful but communication with their office (and between the workers and office) wasn’t alway…”
“…her by defiance or a language barrier, I came back to find that they ignored that request.…”
“They were prompt, reliable, and delivered excellent work that made a huge difference in my home’s curb appeal.”
“Even the deposit process was weird and shady because they had to come to get the deposit, but then went m.”
People customers mention
Buffalo18 reviews
Tom14 reviews
Kevin5 reviews
Vijay3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Redefine Landscaping for 8 kinds of job. Pick one to see what they paid and said.
AnnMarie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I needed my yard leveled after a pool was installed and ended up having them do 2 more jobs. Very reasonably priced and hard working. Would definitely recommend!
Great price
Jay3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★
Got my concrete foundation patched and they redid my posts and railings on my porch. Concrete looks good, posts on the porch are great, but the posts at the bottom of the steps seem a little wobbly, hopefully they survive the wind and winter. After the 1st day of their job i had to ask them to clean up the piles of…
michael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Did great work on getting my property back together have rebuilding it from previous owners.
Joseph2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The team did an exceptional work at my property, they were super friendly from start to end. Highly recommend Redefine Landscaping.
Shri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very happy with the work we had done. Crew was hard working and professional. They clean up afterwards. Would hire them again
LauraLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The guys did a great job and the owner came personally on the last day to check out how the job was completed. The owner’s personalized attention added a star to my review - the work was wonderful but communication with their office (and between the workers and office) wasn’t always easy, clear, or timely. However…
I needed my yard leveled after a pool was installed and ended up having them do 2 more jobs. Very reasonably priced and hard working. Would definitely recommend!
Price assessment: Great price
Response from the owner · 3 hours ago
Thank you so much for the 5-star review, AnnMarie! We’re thrilled to hear that you were happy with our post-pool installation yard leveling service in Buffalo, as well as the additional landscaping projects we completed for your property.
Our team takes great pride in offering hard work and quality service at fair, transparent prices.
We appreciate your recommendation and look forward to working with you again in the future!
Jay Dennis3 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Got my concrete foundation patched and they redid my posts and railings on my porch. Concrete looks good, posts on the porch are great, but the posts at the bottom of the steps seem a little wobbly, hopefully they survive the wind and winter. After the 1st day of their job i had to ask them to clean up the piles of chipped concrete in my driveway so i could back my car up, and i do have some dried concrete on my AC unit outside, dont think it got on the coils thank God. Besides that they are nice guys that do solid work at a reasonable price.
Response from the owner · 3 weeks ago
Hi Jay, thank you for the honest review.
We're glad you liked the concrete work and thought our pricing was reasonable, but we sincerely apologize for the cleanup oversight and the concern with the posts by the steps.
We'd love to swing by and take a look at those posts to make sure they're completely secure for winter—please give us a call whenever you have a moment!
D mull8 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Hi D mull, thanks so much for the fantastic feedback!
We always strive to deliver thorough and professional work at a reasonable price, so it's wonderful to hear we hit the mark for you.
We really appreciate your support
michael4 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Did great work on getting my property back together have rebuilding it from previous owners.
Response from the owner · 3 weeks ago
Hi Michael, thanks so much for the 5-star review!
It was a pleasure helping you with your property restoration and rebuilding project, especially given all the previous wear and tear.
We're thrilled we could get your home back together and looking great.
Let us know if you ever need anything else!
Lauren Mary Barnett3 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Hi Lauren, thank you so much for the wonderful review!
Providing affordable and reliable service is always our top priority, so we're thrilled to hear you had a great experience working with us.
We truly appreciate your support and are here if you ever need anything else!
Joseph Battaglia2 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
The team did an exceptional work at my property, they were super friendly from start to end. Highly recommend Redefine Landscaping.
Response from the owner · a month ago
Hi Joseph, thank you so much for the fantastic review!
We're thrilled to hear that you were happy with the work and that our team made a great impression.
It was a pleasure working on your property, and we truly appreciate your recommendation of Redefine Landscaping!
Shri Tharma4 reviewsiTotal number of Google reviews Shri has written across all businesses on Google Maps, not just this one.
Very happy with the work we had done. Crew was hard working and professional. They clean up afterwards. Would hire them again
Response from the owner · 3 hours ago
Thank you so much for the 5-star review, Shri! We’re delighted to hear that you were happy with our work and that our crew provided professional service and thorough property cleanup.
Delivering quality landscaping services to homeowners throughout Buffalo is always our top priority.
We appreciate your trust and look forward to working with you again!
Laura BiddleLocal Guide · 18 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
The guys did a great job and the owner came personally on the last day to check out how the job was completed. The owner’s personalized attention added a star to my review - the work was wonderful but communication with their office (and between the workers and office) wasn’t always easy, clear, or timely. However the owner’s personalized attention coming on the last day to make sure everything was done right and well really made up for the communication. The owner also followed up several months later to check on how everything is growing…and I could say that it is wonderful!
Price assessment: Reasonable price
Response from the owner · a month ago
Hi Laura, thank you so much for the fantastic review!
We're thrilled to hear that you were happy with the quality of the work and that our follow-up made a positive impression.
We also deeply appreciate your honest feedback regarding communication with the office—we are actively working to streamline our scheduling and office updates to make the experience seamless from start to finish.
It’s wonderful to hear everything is growing well, and we’re always here if you ever need anything else!
Emma Ward2 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
They did a great job on my backyard! Such hard workers, my backyard looks completely different!!
Response from the owner · a month ago
Thank you so much for the fantastic review, Emma!
Our crew works hard to transform outdoor spaces, and we're thrilled to see how great your backyard looks now.
Reach out anytime you need future landscaping help!
Ramin Rad4 reviewsiTotal number of Google reviews Ramin has written across all businesses on Google Maps, not just this one.
Thank you for the fantastic 5-star review, Ramin!
We're thrilled to hear you were happy with the landscaping work.
If you ever need any future yard care or outdoor updates, Redefine Landscaping is always here to help.
