Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts

Experts Reviews · Company report
Redman's Muffler & Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%17+1.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Redman's Muffler & Automotive

Manchester, NH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 220 Google reviews

📞 Call (603) 626-1400Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Redman's Muffler & Automotive is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Redman's Muffler & Automotive is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Redman's Muffler & Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Redman's Muffler & Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Redman's Muffler & Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Redman's Muffler & Automotive is better than 17% of auto repair shops.F
17

Reviews for your job

Customers hired Redman's Muffler & Automotive for 8 kinds of job.

Redman's Muffler & Automotive for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#115 / 156
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Brakes”

ZachLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I don’t bring my vehicles anywhere but Redman’s, and haven’t for 20 years now. You won’t find a better skilled mechanic or a more honest repair shop in NH. Don and his team are always looking out for you, making sure you get the most out of each part (not replacing things before they truly need to be) and have fair…

ExhaustSteering & suspension repairGeneral repairs & maintenance
Rob12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amanda was able to get me in on the same day for front break pads and rotors . Very informative, professional and dedicated staff. Thank you guys!

Great priceBrakes
JenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I have always leased and had them serviced at the dealership. I bought an older gal and needed a trusted mechanic. She started having issues with the rear brakes (that were just replaced in April ((NOT by Redman’s)) but, that’s a different story). I had several friends recommend Redman’s and I am beyond happy and…

Great priceBrakes
MattLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Really knowledgeable mechanics I'll tell you that. I recommend this place to anyone and everyone who needs work done on that car. Not only are they knowledgeable when they order the parts and use the parts to get you get a warranty for a year no also be nothing wrong with the car anyways after they're done with it

Great priceSteering & suspension replacementWheel alignmentBrakes
DL8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service from office and shop. They don’t try to upsell you, but do point out issues and how long you can wait to address them. Fair and reasonable prices

Auto tire replacementBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 83%Reasonable 17%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Exhaust8—
General repairs & maintenance8—
Brakes5—
Auto engine diagnostic5—
Steering & suspension repair4—
Auto exhaust system repair4—
Vehicle Inspection3—
Engine repair3—

Compare with

DECI AUTOMOTIVE logoDECI AUTOMOTIVEExperts Score 99Manchester · 5.00★Ruben's Rubber Tire Shop logoRuben's Rubber Tire ShopExperts Score 97Manchester · 4.97★E-Z Automotive Services logoE-Z Automotive ServicesExperts Score 97Manchester · 4.98★