iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%78+22Replies to reviews 8%53+4.4Momentum penalty25−7.5Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.9★★★★★46 Google reviews · 7 photos
93%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers generally describe Redstone Cleaning as punctual, efficient, and thorough, noting that staff members are professional and attentive to specific requests. Positive feedback frequently highlights responsive communication, flexible scheduling, and affordable pricing for services ranging from routine maintenance to deep cleans. However, a recurring criticism in low-star reviews involves a lack of response when customers attempted to reschedule appointments, leading to dissatisfaction with customer service.
Google rating: 4.9 out of 5 from 46 reviews (93% five-star).
Reviews on this page: 46 Google reviews (43 with written comments, 1 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: April 8, 2026.
Service: Apartment Cleaning Service serving Winston, Oregon.
Data from Google, last updated October 28, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Redstone CleaningApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Redstone Cleaning: 82/100 on this factor. Category median: 95.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Redstone Cleaning: 78/100 on this factor. Category median: 94.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Redstone Cleaning: 25/100 on this factor. Category median: 100.D
25
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Redstone Cleaning: 53/100 on this factor. Category median: 74.C
53
Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
4.9of 5
5 stars4393%
4 stars24%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 43 written reviews
99%praise
Praise9299%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2426%
Would recommend2123%
Staff & attitude1819%
Speed & response1415%
Communication910%
Price & value55%
Honesty & trust22%
What customers talk about
We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Really great experience with this company for a move out clean.”
“Plus the owner is super responsive 10/10 would reccomend”
“The two ladies that did the cleaning were nice and did a good job.”
“Very quick and efficient and used cleaning products that were safe for my cats since they’re very curious and not the brightest at times.”
“Available when I needed them, perfect communication and 100% top-notch service.”
“Redstone Cleaning Company is worth every penny I promise.”
“Quick reliable and affordable helped get me my deposit back”
People customers mention
Jordan4 reviews
Eugene3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EErleneLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
I had scheduled Redstone to come do a deep clean on my house as I am getting the house ready to sell. The house painter had an unexpected opening to paint our ceilings. I called Redstone to reschedule and I never heard anything from them. I found another cleaner. Terrible customer service and a terrible way to run a business
MMatai2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
They do really great work. They're super nice. Anytime I leave a note they always have what I wanted done, done well. Carolyn deserves a raise. Plus the owner is super responsive 10/10 would reccomend
EEli4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Alyssa cleaned my apartment and made it look even better than I could have ever done myself. Very quick and efficient and used cleaning products that were safe for my cats since they’re very curious and not the brightest at times. Highly recommend their services.
EEdwardLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I've had Carolyn clean for me before, she is an amazing woman who truly puts her all in it! Amazing service would recommend!!
JJill1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Really great experience with this company for a move out clean. The time was blocked for only 4 hours and they quickly realized it was a bigger job, did some schedule changes and allowed the staff to stay as long as needed to get the place cleaned. Spectacular job. Great work ethic. Highly recommend this company.
Ll9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Finding help for your property can be hard, but called these guys from an ad and hit the jackpot!
Available when I needed them, perfect communication and 100% top-notch service. Got everything I needed done quickly and without any hassle. Wish I had found them when I first bought my Home, but will definitely be using them moving forward.
I had scheduled Redstone to come do a deep clean on my house as I am getting the house ready to sell. The house painter had an unexpected opening to paint our ceilings. I called Redstone to reschedule and I never heard anything from them. I found another cleaner. Terrible customer service and a terrible way to run a business
M
Matai Williamson2 reviewsiTotal number of Google reviews Matai has written across all businesses on Google Maps, not just this one.
They do really great work. They're super nice. Anytime I leave a note they always have what I wanted done, done well. Carolyn deserves a raise. Plus the owner is super responsive 10/10 would reccomend
E
Eli Johnson4 reviewsiTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Alyssa cleaned my apartment and made it look even better than I could have ever done myself. Very quick and efficient and used cleaning products that were safe for my cats since they’re very curious and not the brightest at times. Highly recommend their services.
E
Edward McBethLocal Guide · 18 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Really great experience with this company for a move out clean. The time was blocked for only 4 hours and they quickly realized it was a bigger job, did some schedule changes and allowed the staff to stay as long as needed to get the place cleaned. Spectacular job. Great work ethic. Highly recommend this company.
L
l 09 reviewsiTotal number of Google reviews l has written across all businesses on Google Maps, not just this one.
Finding help for your property can be hard, but called these guys from an ad and hit the jackpot!
Available when I needed them, perfect communication and 100% top-notch service. Got everything I needed done quickly and without any hassle. Wish I had found them when I first bought my Home, but will definitely be using them moving forward.
K
Kelly Kloss2 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Had a wonderful experience with Tedstone Cleaning. The guys were polite and hardworking! They checked in with me regularly while they were working to make sure the work they did for me was satisfactory! Super professional! Would definitely recommend!!
J
Joanne Garibay10 reviewsiTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Working with Jordan was a delight and the team he sent was exceptional. The work literally sparkled! 😊 Would highly recommend and am looking forward to setting up routine monthly cleanings. Thank you team!
J
John Erickson2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
