Restaurant · East Palo Alto, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%62+39.4Reliability 28%55+15.5Replies to reviews 8%8+0.7Momentum penalty84−1.6Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#103 of 111 caterersiPosition by Experts Score among all companies we track in this category. · better than 7%
4.7★★★★★112 Google reviews · 23 photos
85%five-star reviews
4.56★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the freshness of ingredients, particularly in breakfast burritos, salads, and pastries, while noting the cafe's quiet atmosphere and reasonable pricing for the area. Recurring themes include friendly staff and clean facilities, though some patrons mention limited coffee options. Common criticisms involve food safety issues, such as finding foreign objects in meals, and complaints that specific items like sandwiches or fish lack flavor or freshness relative to their high cost.
Google rating: 4.7 out of 5 from 112 reviews (85% five-star).
Reviews on this page: 112 Google reviews (85 with written comments, 27 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 28, 2026.
Service: Caterer serving East Palo Alto, California.
Data from Google, last updated October 31, 2026.
Score profile vs other caterers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Redwood Café by Chef JulienCaterers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Redwood Café by Chef Julien: 62/100 on this factor. Category median: 86.B
62
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Redwood Café by Chef Julien: 55/100 on this factor. Category median: 87.C
55
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Redwood Café by Chef Julien: 84/100 on this factor. Category median: 100.A
84
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Redwood Café by Chef Julien: 8/100 on this factor. Category median: 31.F
8
Bar = this company · dark tick = category median.
Star ratings
112 Google reviews we collected
4.7of 5
5 stars9585%
4 stars76%
3 stars33%
2 stars33%
1 star44%
Praise vs complaints
Phrases our text analysis found in 85 written reviews
93%praise
Praise5593%
Complaints47%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude2441%
Price & value1627%
Would recommend1119%
Quality & results58%
Speed & response35%
What customers talk about
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great breakfast burrito (egg, bacon, spinach, avocado, potatoes), friendly team, quiet on a Tuesday morning.”
“The food is amazing and for Palo Alto the prices are quite reasonable.”
“However, the food was lackluster and way too expensive.”
“This has been my go-to lunch spot at work for for the last 8 mos (ever since I found out about it).”
“Top-notch service”
“A great spot for breakfast or a quick, elevated bite.”
People customers mention
French7 reviews
Avenidas4 reviews
France3 reviews
Julian3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PPaulineLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I could live on the breakfast sandwich. It is that good. The breakfast burrito is pretty amazing too. Friendly service and clean.
Cchristian1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best breakfast burrito I had in a long time. Just had it two days in a row. Lots of avocado and leafy greens along with eggs and spicy salsa on the side. It’s incredible. Thank you.
DDiegoLocal Guide · 650 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
I came for breakfast but the side on my quiche had a bug. They should check quality of the products and food safety before offering to customers
BBrianLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great breakfast burrito (egg, bacon, spinach, avocado, potatoes), friendly team, quiet on a Tuesday morning.
PPauloLocal Guide · 325 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Surprising service and food. Congratulations to the staff. Amazing chicken sandwich
KKarenLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Cafeteria looking cafe with comfy seating. Service was subpar. Coffee stunk! Cup of milk. Plenty of other options with more kind staff.
Creighton ForrestLocal Guide · 181 reviewsiTotal number of Google reviews Creighton has written across all businesses on Google Maps, not just this one.
Best breakfast burrito I had in a long time. Just had it two days in a row. Lots of avocado and leafy greens along with eggs and spicy salsa on the side. It’s incredible. Thank you.
Price per person: $20–30
Reservation: Not sure
Noise level: Very quiet
Wait time: No wait
D
Diego Moreno (Die4Go)Local Guide · 650 reviewsiTotal number of Google reviews Diego has written across all businesses on Google Maps, not just this one.
Cafeteria looking cafe with comfy seating. Service was subpar. Coffee stunk! Cup of milk. Plenty of other options with more kind staff.
J
Jonathan AdelsteinLocal Guide · 14 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.