Medical spa · Eden Prairie, MN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%92+24Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 151 medical spasiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★191 Google reviews · 24 photos
99%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Refine Laser & Skin Care five stars based on 191 reviews, highlighting transparent pricing and effective treatments like Botox, fillers, laser hair removal, and CoolSculpting. Customers consistently describe the staff as knowledgeable, thorough, and pressure-free, noting that providers take time to explain procedures and tailor plans to individual goals. The facility is characterized as clean and welcoming, with many clients citing long-term loyalty and comfort during their visits. No recurring criticisms appear in the provided excerpts, which are exclusively positive.
Google rating: 5.0 out of 5 from 191 reviews (99% five-star).
Reviews on this page: 191 Google reviews (167 with written comments, 3 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: September 13, 2026.
Service: Medical Spa serving Eden Prairie, Minnesota.
Data from Google, last updated November 2, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Refine Laser & Skin CareMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Refine Laser & Skin Care: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Refine Laser & Skin Care: 92/100 on this factor. Category median: 93.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Refine Laser & Skin Care: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Refine Laser & Skin Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Refine Laser & Skin Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
191 Google reviews we collected
5.0of 5
5 stars18999%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
98%praise
Praise22698%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1053%
Reasonable947%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7533%
Would recommend5725%
Quality & results4218%
Price & value177%
Honesty & trust157%
Communication146%
Speed & response104%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ted with, I sent her some pictures of what I wanted and she was very knowledgeable and guided me through the process.…”
“…mer service goes above and beyond, treatments are effective and they will recommend you what fits you best for your own benefit and not for their busi…”
“I’ve been seeing Mikayla for over a year now and could not recommend her enough- She does an amazing job, Every.”
“My first time at Refine a few months ago and I had a great experience!”
“If you sign up for their programs it all ends up being much more affordable too - so glad I stumbled upon them!”
“No tricks with any payments or fees they are transparent with prices.”
“They took the time to explain every step, answer all my questions, and tailor the treatment specifically to my skin goals.”
“Mikayla offered suggestions on the best treatment plan and it was fast and painless.”
People customers mention
Renee28 reviews
Botox14 reviews
Elizabeth14 reviews
Jade12 reviews
Mikayla11 reviews
Jan8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Refine Laser & Skin Care for 8 kinds of job. Pick one to see what they paid and said.
LLinda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have a client at Refine Laser & Skin Care for over 10 years. People cannot believe it when I tell them I’m 69 years old! Thank you to the folks at Refine Laser!
Great priceB-12 injections
MMarioLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
After trying so many places like this I can confidently say this is the best. No tricks with any payments or fees they are transparent with prices. Their customer service goes above and beyond, treatments are effective and they will recommend you what fits you best for your own benefit and not for their business…
HH2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My first time at Refine a few months ago and I had a great experience! Renee the owner was the first person I interacted with, I sent her some pictures of what I wanted and she was very knowledgeable and guided me through the process. She was very nice and patient!
I scheduled with Mikayla M. I was a bit nervous! I…
Great priceLip fillers
LLainey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Mikayla and Renee were so amazing. I had a really bad experience with a different injector and was very nervous to try again. They were so thorough, considerate and helpful throughout the whole process. Could not recommend more and will definitely be coming back!
Great priceBOTOX treatments
KKristin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I have gone to Refine Laser and Skin Care for years! The girls are so great, so knowledgeable and no pressure when you’re there. Highly recommend!
Great priceBOTOX treatments
Ppamela13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Fantastic consultation, providing insights into a plan of care.
Professional & kind.
Great experience.
Thank you. 🙏
I have a client at Refine Laser & Skin Care for over 10 years. People cannot believe it when I tell them I’m 69 years old! Thank you to the folks at Refine Laser!
Price assessment: Great price
Services: B-12 injections
Response from the owner · a month ago
Thank you Linda for the nice review. We have enjoyed getting to know you and appreciate your confidence in us.
E
Ellen Bastian6 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
After trying so many places like this I can confidently say this is the best. No tricks with any payments or fees they are transparent with prices. Their customer service goes above and beyond, treatments are effective and they will recommend you what fits you best for your own benefit and not for their business like other places do. Again after trying so many places like this I can say Refine Laser & skin Care is there to help you not to drain your wallet.
Response from the owner · 2 months ago
Thank you so much, Mario! ❤️ We truly appreciate your kind words and are so happy you’ve had such a great experience with us. It means so much to know you feel cared for and confident in our recommendations. We look forward to seeing you again!
H
H P2 reviewsiTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
My first time at Refine a few months ago and I had a great experience! Renee the owner was the first person I interacted with, I sent her some pictures of what I wanted and she was very knowledgeable and guided me through the process. She was very nice and patient!
I scheduled with Mikayla M. I was a bit nervous! I explained my goal and concerns. Mikayla took time to listed and explain the best option for me, she was amazing I felt really comfortable with her. My entire experience was great!
Thanks Helen P.
Price assessment: Great price
Services: Lip fillers
Response from the owner · 2 months ago
Thank you Helen, we appreciate you taking the time in letting us know about your experience. We are exited that you feel happy and confident with your results. Thank you again for trusting in us here at Refine❤️
L
Lainey Davis3 reviewsiTotal number of Google reviews Lainey has written across all businesses on Google Maps, not just this one.
Mikayla and Renee were so amazing. I had a really bad experience with a different injector and was very nervous to try again. They were so thorough, considerate and helpful throughout the whole process. Could not recommend more and will definitely be coming back!
Price assessment: Great price
Services: BOTOX treatments
Response from the owner · 5 months ago
Thank you Lainey, our goal is always to be transparent and build your trust and confidence in us.
K
Kristin Scarborough7 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
I had an amazing experience at Refine Laser and Skin Care from start to finish. The staff was incredibly knowledgeable, professional, and welcoming, and they made me feel comfortable throughout the entire process. They took the time to explain every step, answer all my questions, and tailor the treatment specifically to my skin goals.
The results have honestly exceeded my expectations. My skin looks smoother, brighter, and healthier, and I noticed a visible improvement after just a few sessions. The office was spotless, modern, and relaxing, which made every appointment enjoyable.
What really stood out to me was how much they genuinely care about their clients and their results. I never felt rushed or pressured, and their attention to detail was outstanding. I highly recommend this company to anyone looking for high-quality laser skin care treatments and exceptional customer service. I’ll definitely be coming back!
Thank you, Niki so you’re very kind review. We are so happy that your results are exceeding your expectations. We look forward to seeing you again soon.
J
Jodie Jones6 reviewsiTotal number of Google reviews Jodie has written across all businesses on Google Maps, not just this one.
