Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts
Google reviewers rate the medical spa five stars based on five hundred fifty-four reviews, with the owner responding to sixty-two percent of comments. Customers frequently praise the facility's welcoming atmosphere, professional communication, and the thorough explanations provided during treatments like Botox, facials, and BBL therapy. While most feedback highlights punctuality and personalized care, some lower-rated reviews cite concerns regarding unexpected price changes, inconsistent appointment experiences, and adverse reactions to specific procedures.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
553 Google reviews we collected
Phrases our text analysis found in 470 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 470 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very helpful and know, keeping me informed every step of the way.”
“Jessica made me comfortable and explained everything thoroughly before which I appreciated.”
“The procedure itself is a bit "spicy" but I am excited for the results and would recommend Jess and Refresh to anyone!”
“Would not recommend!”
“first appointment with Sarah - she was so attentive - great listener - explained so many things for me.”
“Finding someone you trust with your skin and aesthetic treatments is so important, and Jessica G.”
“From the moment I walked in, I was welcomed into a beautiful, inviting space that immediately put me at ease.”
“The organization was as delightful as always but I had a different anesthetist, who was late and rushed the treatment.”
“Great prices and lots of promotions that make it affordable.”
“Had softwave treatment and it was very expensive and uncomfortable but truly”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired ReFresh Aesthetic Center for 8 kinds of job. Pick one to see what they paid and said.
Exceptional customer service! Your flexibility with my limited availability, was very much appreciated. The BBL therapy is working wonders to diminish the bruising I had post-dermatology filler. Thanks!
I always feel very special there. Everyone makes you feel welcome and very well taken care of.
My first experience getting Botox was really good. Jessica made me comfortable and explained everything thoroughly before which I appreciated. I will be recommending her to my friends!
Being new to the area, I feel so lucky to have found Refresh Aesthetics! Finding someone you trust with your skin and aesthetic treatments is so important, and Jessica G. is absolutely wonderful! She takes the time to really listen, evaluate your needs, and walk you through every step so you feel comfortable and…
I did the Glytone peel with Caitlin and to my surprise it got rid of my dermatitis that I’ve been dealing with for three years! Much more effective than the several visits to my derm. Caitlin has been wonderful helping me select the best treatments for my skin.
The staff and focus on my experience was wonderful! They were very helpful and know, keeping me informed every step of the way.
| Job | Reviews | Category typical |
|---|---|---|
| BOTOX treatments | 74 | — |
| Lip fillers | 29 | — |
| Dysport treatment | 27 | — |
| HydraFacial | 24 | — |
| Dermaplaning | 21 | — |
| Sculptra treatments | 20 | — |
| JUVÉDERM treatments | 17 | — |
| BBL photo facial | 16 | — |
5.0 ★★★★★ 554 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Exceptional customer service! Your flexibility with my limited availability, was very much appreciated. The BBL therapy is working wonders to diminish the bruising I had post-dermatology filler. Thanks!
Diamond Glow facial with Loredana is absolutely amazing!
Thank you, Diana, for the fantastic 5-star rating; we truly appreciate your support!
I always feel very special there. Everyone makes you feel welcome and very well taken care of.
Samantha, we're so glad to hear that you feel special and well taken care of with us at ReFresh! Thank you for your kind words and for trusting us for your aesthetic needs.
My first experience getting Botox was really good. Jessica made me comfortable and explained everything thoroughly before which I appreciated. I will be recommending her to my friends!
Being new to the area, I feel so lucky to have found Refresh Aesthetics! Finding someone you trust with your skin and aesthetic treatments is so important, and Jessica G. is absolutely wonderful! She takes the time to really listen, evaluate your needs, and walk you through every step so you feel comfortable and confident. The space is beautiful, and the front desk staff is always so warm and welcoming. Such a great experience from start to finish. Highly recommend!
I did the Glytone peel with Caitlin and to my surprise it got rid of my dermatitis that I’ve been dealing with for three years! Much more effective than the several visits to my derm. Caitlin has been wonderful helping me select the best treatments for my skin.
The staff and focus on my experience was wonderful! They were very helpful and know, keeping me informed every step of the way.
We're so glad to hear that you had a wonderful experience with our staff, and we appreciate your kind words, Samantha! 🩵
Back in 2021 a friend recommended ReFresh to me and I have been coming here since then. I often get compliments on how my skin looks. Sarah M., an Aesthetic Nurse Specialist, is extremely knowledgeable and caring. She takes time at each appointment to ask and answer questions. The facility an entire staff is welcoming and professional.
I went in for my maintenance BBL treatment with Taylor today, and she was wonderful! She’s knowledgeable, professional, and always makes me feel comfortable throughout the entire process! I’ve also seen her for my favorite Hydrafacial! Highly recommend Taylor! 👏🏼
Hi Sabrina, we are delighted to receive your glowing review and perfect 5/5 rating! It brings us immense joy to know that Caitlin provided you with an exceptional Diamond Glow + dermaplane experience. Her professionalism, gentle touch, and clear explanations are truly commendable. We take pride in our ReFresh team's dedication to delivering relaxing treatments with outstanding results. Thank you for highly recommending Caitlin and for your kind words – they motivate us to continue offering the best services.
A dermatologist referred me to Dawn at Refresh for my skin concerns. I am getting great care from Caitlin and Jessica. Katie G., Katie, Tessa, and Kelly have been wonderful with scheduling at the new location in Mequon. The staff and Mequon facility are stellar! I appreciate the focus on patient safety while helping me get the results I desire to look and feel ‘refreshed.’ My concerns were addressed in a discreet manner by everyone involved in my care. I also received some product recommendations that I have already purchased to use in my daily skincare routine. Definitely exceeded my expectations.
Diana, thank you so much for this wonderful review! We're thrilled that Dawn's referral led you to us and that Caitlin and Jessica are providing you with excellent care. It's fantastic to hear that Katie G., Katie, Tessa, and Kelly have made your experience at our new Mequon location seamless. Your trust in us means everything, and we're so glad we could address your concerns discreetly while helping you achieve your goals. We're delighted the product recommendations are working well for you too! Thank you for choosing ReFresh - we look forward to continuing to help you look and feel refreshed!
Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts
