Assisted living facility · Sacramento, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%67+16.2Value 14%78+11Replies to reviews 7%59+4.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#68 of 107 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 37%
4.7★★★★★66 Google reviews · 13 photos
88%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Regency Place Senior Living 4.7 out of 5 stars based on 66 reviews, with the owner responding to 44 percent of them. Families frequently praise the facility for its clean environment, varied dining options, and responsive staff who facilitate communication and organize engaging activities. Reviewers also note that the community offers multiple levels of care, allowing residents to age in place without relocating. However, several low-star reviews criticize specific instances of unprofessional front desk behavior, incorrect website information regarding respite care minimums, and inconsistent bathroom cleanliness.
Google rating: 4.7 out of 5 from 66 reviews (88% five-star).
Reviews on this page: 66 Google reviews (62 with written comments, 2 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: October 19, 2026.
Service: Senior Care Service serving Sacramento, California.
Data from Google, last updated November 1, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Regency Place Senior LivingSenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Regency Place Senior Living: 74/100 on this factor. Category median: 82.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Regency Place Senior Living: 67/100 on this factor. Category median: 76.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Regency Place Senior Living: 78/100 on this factor. Category median: 78.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Regency Place Senior Living: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Regency Place Senior Living: 59/100 on this factor. Category median: 58.C
59
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.7of 5
5 stars5888%
4 stars35%
3 stars12%
2 stars12%
1 star35%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
94%praise
Praise6794%
Complaints46%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price120%
Reasonable240%
Overpriced00%
Not sure240%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3549%
Would recommend1115%
Quality & results710%
Speed & response68%
Communication46%
Price & value46%
Honesty & trust46%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…hanks to Lini, Serena, Suman and Se'von for their incredible care and kindness and who helped in incredibly heartful ways the final days and moments o…”
“unprofessional and nowhere to be found during my scheduled time.”
“As a gerontologist, working in the field of aging since 1987, I would recommend Regency Place to seniors looking for the opportunity to age in place.”
“The Emma, the Staff, head nurse and Director were all a pleasure to work with and continue to do a great job for our family member.”
“The staff communicates well and responds quickly whenever I reach out.”
“Finally, I appreciate how easy it is to communicate with the staff.”
“Transportation is available for outings, and overall the cost feels very reasonable for the level of service.”
“…dents, and Regency Place does just that with warmth, compassion, and integrity.…”
People customers mention
Director12 reviews
Jane4 reviews
Community3 reviews
Emma3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKenLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My mother lives at the community and I feel very good about the care and support she receives. The staff communicates well and responds quickly whenever I reach out. The dining is very good, there are plenty of activities, and housekeeping has been excellent and proactive about keeping her space organized.…
Reasonable price
DDarya8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Thanking the entire team at Regency Place and very very very heartful and special thanks to Lini, Serena, Suman and Se'von for their incredible care and kindness and who helped in incredibly heartful ways the final days and moments of my father's life and death.
GGabrielleLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Over the past year and a half, I visited at least weekly in the memory care facility, and I speak for other family members as well. The activity director, Gloria, does an admirable job of providing activities for the residents who can still participate, and she provides feedback if staffing levels impact the level…
KKurt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I had the pleasure of having Serena Marquez conduct a tour for independent living and introduction of the regency property. Her efforts were nothing short of heartfelt and with vigor. An excellent display of customer service with brilliance and a cargo of good energy.She went above and beyond to create a workable…
Reasonable price
VValerie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Took a tour of the residence and it is just gorgeous. I wish I could afford to live there!
Not sure
NNicole6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The Regency Community offers such a wide range of options no matter what stage our loved one is in. I appreciate the options and not having to search for what the next step will be or where we will go. Its a reassuring process from working with Serena in placement at Regency to the rest of the team that creates a smooth and comforting process
My mother lives at the community and I feel very good about the care and support she receives. The staff communicates well and responds quickly whenever I reach out. The dining is very good, there are plenty of activities, and housekeeping has been excellent and proactive about keeping her space organized. Transportation is available for outings, and overall the cost feels very reasonable for the level of service. I would highly recommend this place.
Price assessment: Reasonable price
Response from the owner · a week ago
Dear Ken,
Reviews like yours make our team's day!
We are truly grateful that you trust your mother's care to our wonderful associates and would recommend our community to others. Good communication and maintaining a vibrant community for residents and their families to enjoy will always be among our top priorities.
Thank you for taking the time to share why you gave our community a 5-star rating!
Sincerely,
The Regency Place Senior Living Team
D
Darya Bronston8 reviewsiTotal number of Google reviews Darya has written across all businesses on Google Maps, not just this one.
Thanking the entire team at Regency Place and very very very heartful and special thanks to Lini, Serena, Suman and Se'von for their incredible care and kindness and who helped in incredibly heartful ways the final days and moments of my father's life and death.
Response from the owner · 2 weeks ago
Dear Darya,
Your father was a special gift to our community, and we are here for you always. Thank you for trusting us with his care and recognizing our incredible associates in your review. They certainly help make Regency Place a community that cares for everyone who visits or chooses to call it home.
Sincerely,
The Entire Regency Place Team
G
Gabrielle KruegerLocal Guide · 13 reviewsiTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Over the past year and a half, I visited at least weekly in the memory care facility, and I speak for other family members as well. The activity director, Gloria, does an admirable job of providing activities for the residents who can still participate, and she provides feedback if staffing levels impact the level of care provided. She welcomes visitors and also provides counsel and a listening ear for grieving family members. As for the staff, they are well trained and compassionate people who have a gift for drawing out the residents. I commend them and the excellent Hospice nurse, Janice, who eased the transition of our loved one from life until death. Well done!
Response from the owner · 2 months ago
Dear Gabrielle,
Being your partner in caring for your loved one was our privilege and we are so grateful for your review. Thank you for recognizing our dedicated associates who are the special individuals that help make our community home to each resident. We are especially thankful you chose our team to be on the journey with you, and we will always be here for you.
Sincerely,
The Regency Place Senior Living Team
K
Kurt Williams1 reviewiTotal number of Google reviews Kurt has written across all businesses on Google Maps, not just this one.
I had the pleasure of having Serena Marquez conduct a tour for independent living and introduction of the regency property. Her efforts were nothing short of heartfelt and with vigor. An excellent display of customer service with brilliance and a cargo of good energy.She went above and beyond to create a workable deal.she is passionate and cares is my take-away. As a hospital operations mgmt. retiree. In my observation I noticed a number of leadership skills. THANK YOU Serena!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Dear Kurt,
Thank you for sharing how we earned your 5-star rating and recognizing our incredible team members who help make our community the best it can be. We truly appreciate your review!
Sincerely,
The Regency Place Senior Living Team
V
Valerie Kuhn4 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Took a tour of the residence and it is just gorgeous. I wish I could afford to live there!
Price assessment: Not sure
Response from the owner · a year ago
We are so glad you visited with us, Valerie.
Please do not hesitate to reach out to us at any point in the future if we can provide additional resources. It is our goal to be a source of support and helpful information whenever possible.
N
Nicole Smith6 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
The Regency Community offers such a wide range of options no matter what stage our loved one is in. I appreciate the options and not having to search for what the next step will be or where we will go. Its a reassuring process from working with Serena in placement at Regency to the rest of the team that creates a smooth and comforting process
Response from the owner · 6 months ago
Reviews like yours make our day, Nicole!
Thank you for sharing your experience with others.
Sincerely,
The Regency Place team
C
Caryl Abshire8 reviewsiTotal number of Google reviews Caryl has written across all businesses on Google Maps, not just this one.
As a gerontologist, working in the field of aging since 1987, I would recommend Regency Place to seniors looking for the opportunity to age in place.
Regency Place offers three levels of care. Independant senior apartments, assisted living and memory care. It is an intimate community, where strong bonds are formed with caregivers and residents.
Clients I have assisted in locating homes, were pleased with their choice in Regency Place,
Marking Director, Serena Marquez is a gem! She assisted clients adjust to all aspects of entering and engaging with new friends in the community.
Excellent food, reasonable pricing and caring staff it is worth consideration.
Price assessment: Great price
Response from the owner · 8 months ago
Thank you for your giving our team a 5-star rating, Caryl!
We appreciate you sharing of what you see helps seniors thrive and bring peace of mind to their loved ones.
H
Hector RodriguezLocal Guide · 39 reviewsiTotal number of Google reviews Hector has written across all businesses on Google Maps, not just this one.
Respite Care- Website is incorrect, minimum is a 2 week stay. Website states a few days which is not true, needs to be updated to state 2 week minimum stay required!!
Price assessment: Not sure
P
Patrice Ballew1 reviewiTotal number of Google reviews Patrice has written across all businesses on Google Maps, not just this one.
I love regency!! They have become an extended part of my mom’s family. I love how small the community is and how hands on they are with my mom’s daily routine.
Response from the owner · a year ago
And we love you and your mother, Patrice!
Thank you for taking the time to share your experience with others through a review and recognize our wonderful team.
O
Oasis Senior Advisors East SacramentoLocal Guide · 16 reviewsiTotal number of Google reviews Oasis has written across all businesses on Google Maps, not just this one.
As a Certified Senior Advisor, I am constantly evaluating senior living communities for their ability to provide personalized, high-quality care at a reasonable price. Regency Place Senior Living in Sacramento has consistently impressed me in each of these areas, making it one of my top recommendations for families seeking a comfortable, compassionate environment for their loved ones. The team at Regency Place is remarkably personable and approachable, showing a deep commitment to creating a welcoming atmosphere that feels like home from the first visit. They have a talent for making each resident feel seen, heard, and valued, which is something I prioritize when assessing senior communities.
Affordability is another important factor in choosing a senior living community, and Regency Place is exceptional in this regard. I appreciate how Regency Place has managed to provide a balance between competitive pricing and exceptional quality, which is not always easy to find in the Sacramento area.
This community excels in its willingness to accommodate individual needs. They take a customized approach to care, making adjustments to daily routines, dietary preferences, and activity schedules based on each resident’s unique requirements. This level of adaptability is invaluable, as it allows families to feel confident that their loved ones’ specific needs and preferences will be met. As a Senior Advisor, I look for communities that can support both the physical and emotional well-being of residents, and Regency Place does just that with warmth, compassion, and integrity.
Thank you Regency for being such a trustworthy community partner. I also would like to extend a special thanks to move-in specialist, Emma Meads and Executive Director, Damion Anderson who put the needs of seniors and their families above all else. We appreciate you for alll you do and look forward to working with you again soon!
Response from the owner · a year ago
Your review means so much to our entire team.
Thank you!