Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
Reimer Heating, Cooling & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%84+11.9Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Reimer Heating, Cooling & Plumbing

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 9,778 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reimer Heating, Cooling & Plumbing is better than 85% of sump pump installation services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 81% of sump pump installation services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reimer Heating, Cooling & Plumbing is better than 97% of sump pump installation services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 84% of sump pump installation services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reimer Heating, Cooling & Plumbing is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 98% of sump pump installation services.A
98

Reviews for your job

Customers hired Reimer Heating, Cooling & Plumbing for 8 kinds of job.

Reimer Heating, Cooling & Plumbing for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.120
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$25–$195
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 120 Google reviews tagged “Cleaning” · showing 20

chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

We had Seth Bykowski in our home today to do maintenance on our a/c and he is a pleasure and will be always welcomed in our home..also had Andrew Lorenz here a week later to flush my hot water tank .. he also was very pleasant …nothing to say bad about any of their workers !!!

Cleaning
Ellen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Had a very plugged up bathroom sink and problems with my kitchen sink. Appointment was made, no Issues. Tech was very pleasant, answered my question and didn’t mind Mr. Barks-a-lot, my basset

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning+ Value
Arlene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Answered all my questions and explained everything that he was doing.

Not sureCleaningHeating system maintenance+ Responsiveness
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Matt did an excellent job and explained everything He had a strong knowledge of standards and issues that were present in our old home

HVAC system maintenanceA/C system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
HANS5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Patrick is fantastic! Great service tech and highly recommend him to anyone. Thank you for everything you did for us this year.

Paid $400–600Reasonable priceCleaningService not listed
Sharon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Extremely personable ,honest, professional and very knowledgeable.

Paid $1–100Reasonable priceCleaning
Rick11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Todd and Marty were both great. They always show up on time and the job done right and done fast. I only call Reimer now for any plumbing heating and electrical needs. Andrew was great. Sounded like he had a lot of jobs on Saturday but still came over and got to work. Very friendly and honest. Glad we got him for…

Paid $1,000+HVAC system maintenanceA/C system maintenanceCleaning
Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We had Corey come and do furnace and humidifier tune up and cleaning. He was personable, knowledgeable and really helpful! He also installed the UV air cleaning system. It’s definately all made a difference! It was part of our service plan, so no extra payment other than for new UV.

Paid $1,000+Reasonable priceHVAC system maintenanceCleaning
Helena7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

9/01 Will did a routine maintainance check of our furnaces. He has serviced our home before too. He was professional and courteous and answered all of our questions. Always reassuring to have him here.

Reasonable priceCleaningService not listed+ Responsiveness+ Punctuality+ Quality
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Did a great job

Paid $1–100Great priceHVAC system maintenanceCleaning
DavidLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

excellent service by Sam the Plummer

Paid $1–200CleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Jason8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Ken was pleasure to work with. Super nice and punctual. Explained all options and kept me up on progress

Paid $1–200Not sureHVAC system maintenanceCleaning
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Seth did a great job, curtious and professional in his work

Paid $1,000–1,200Reasonable priceWater heater installationHVAC system repairCleaning+ Punctuality
DianaLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The entire team is very professional and informative about the heating system and plumbing. Able to confidently answer my questions. Marty and Mitch not only did the routine water tank flush but gave me great information about the system. Scott was very professional And friendly. He was very informative about my…

Paid $1,000+Not sureCleaningHeating system installationHeating system maintenance+ Responsiveness+ Punctuality+ Quality
charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

He was great took care of the problem inknow time

Great priceWater heater installationA/C system maintenanceCleaning
nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Jorin was very professional and well rounded in plumbing! Very easy to talk to…would recommend him to anyone!

Paid $1–100Great priceCleaning
BruceLocal Guide · 134 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Today's team was Keith, Sean, Gavin and Tyler. There were 4 of them because today we got a new furnace. It started with a simple checkup and maintenance which in the end it turned out that it was a better option to get a new furnace. Keith went over the reasons why and even showed us with his mini camera. We were…

Paid $1,000+Reasonable priceCleaningHeating system maintenanceService not listed
Denine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The service technician Cody Smith did an awesome job on my annual furnace maintenance. He was very professional, courteous, and polite. He took out the time an answered all my questions with no hesitation. It’s people like Chris that makes the business very reputable. I will definitely request him for my next annual…

CleaningHeating system installationHVAC duct & vent cleaning
Donald5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great job cleaning my tankless water heater

Paid $1–100Great priceCleaning
RobertLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Furnace maintenance

Paid $100–200Great priceCleaningThermostat repair+ Professionalism

Show more cleaning reviews (100 more) →

Price

$383+19% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 57%Overpriced 6%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance393$19–$192
Heating system maintenance364$19–$148
A/C system maintenance281$26–$271
Heating system repair263$57–$667
Heating system installation211$1.2k–$2.1k
HVAC system repair195$104–$658
Cleaning119$25–$195
Installation104$1.1k–$2.1k

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