Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise the company for punctual arrivals, detailed explanations of repairs, and professional conduct during HVAC, plumbing, and maintenance services. However, several low-star reviews highlight recurring issues with appointment cancellations, missed time windows, and aggressive upselling of additional products. Some clients also reported unresolved mechanical problems or incorrect diagnoses that required multiple service visits to correct.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
9,777 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 1909 customers paid ($104–$1.6k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I really appreciate how professional he was and cleaned up everything.”
“…nician had a attitude and didn't talk to her right she said he wasn't nice he is not welcome in my house you don't come to my house and be rude to my…”
“He explained everything and did great job for our annual heating inspection”
“Reimer is a terrible company poor customer services !”
“Joe, was very knowledgeable and explained all the steps as he went through them to ensure my furnace was working properly and efficiently.”
“Did not provide photos as required by service contract, which delayed receiving insurance money for repairs.”
“He took the time to explain everything with the unit and was very friendly!”
“One of them even photographed the flex line — with a clear crack in it — and still ignored it.”
“I highly recommend Reimer and will definitely be using them again for any future needs!”
“At this point, I cannot recommend Reimer based on my overall experience”
“Determined a reasonable plan for either repair or replacement”
“They get you to join a club for 200 bucks which brings the total price lower than the price that is on the outrageously overpriced bill they just handed you.”
“Trey came out today and did an inspection and provided an honest estimate.”
“No real troubleshooting, no honest diagnosis, and absolutely no follow‑up afterward.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Reimer Heating, Cooling & Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Austin did an amazing job. I really appreciate how professional he was and cleaned up everything. Reimer is now my go to company for any need.
Rich came out to help me diagnose electrical issues with my generator, heater, and fan, and he was outstanding. He was friendly, professional, and went above and beyond to fix the problems. We discovered a giant bird’s nest inside the fan, and Rich patiently helped me clean it all out. I highly recommend Reimer and…
Great American craftsmanship at the highest level. Reimer knows their craft and it was a pleasure. My sump pump was dead and the backup was dead, I had a foot of water in my basement. Now everything looks awesome!
Tyrese did a good job. He explained everything and did great job for our annual heating inspection
Reimer Heating completed yearly maintenance today on our furnace. The technician Will was the best! He took the time to explain everything with the unit and was very friendly! I would highly recommend Reimer for your service needs.
Chris was friendly, professional and thorough. He explained everything and showed me photos of the inside of my furnace and even the broken part that needed replacing. Highly recommend Reimer.
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 393 | $19–$192 |
| Heating system maintenance | 364 | $19–$148 |
| A/C system maintenance | 281 | $26–$271 |
| Heating system repair | 263 | $57–$667 |
| Heating system installation | 211 | $1.2k–$2.1k |
| HVAC system repair | 195 | $104–$658 |
| Cleaning | 119 | $25–$195 |
| Installation | 104 | $1.1k–$2.1k |
4.9 ★★★★★ 9,778 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Austin did an amazing job. I really appreciate how professional he was and cleaned up everything. Reimer is now my go to company for any need.
Very knowledgeable and right on time..all around great service
Richard Schupp- Thank you for the kind words and for recognizing the hard work of our team at Reimer Heating, Cooling & Plumbing. We are thrilled to hear that you had a great experience with us, and we look forward to serving you again soon!
Decided to go with the UVC light thanks to Joe. Show me some real nice pictures. Great customer service Cheryl & Wilson Martinez.
Good experience SW
Lisa Schwaneksmp, we are thrilled to receive your wonderful review! It is wonderful to hear that you were satisfied with the services provided by our team. Thank you for taking the time to share your positive experience with us.
Rich came out to help me diagnose electrical issues with my generator, heater, and fan, and he was outstanding. He was friendly, professional, and went above and beyond to fix the problems. We discovered a giant bird’s nest inside the fan, and Rich patiently helped me clean it all out. I highly recommend Reimer and will definitely be using them again for any future needs!
Chenliang Xu, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
David and Charlie were both super nice and knowledgeable. Thank you for awesome work!
Great American craftsmanship at the highest level. Reimer knows their craft and it was a pleasure. My sump pump was dead and the backup was dead, I had a foot of water in my basement. Now everything looks awesome!
Tyrese did a good job. He explained everything and did great job for our annual heating inspection
Hi Katie, we're delighted to hear that James was able to provide you with excellent service for your A/C checkup. At Reimer Home Services, we pride ourselves on delivering top-notch assistance to our customers. Your feedback is much appreciated and we look forward to serving your home needs in the future!
Reimer Heating completed yearly maintenance today on our furnace. The technician Will was the best! He took the time to explain everything with the unit and was very friendly! I would highly recommend Reimer for your service needs.
Thank you for your kind words about our HVAC services. We are dedicated to providing top-notch service, and we are glad to hear that we met your expectations. Your satisfaction is our motivation to continue delivering the best service in Cheektowaga!
Chris was friendly, professional and thorough. He explained everything and showed me photos of the inside of my furnace and even the broken part that needed replacing. Highly recommend Reimer.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
