Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Reimer Heating, Cooling & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%84+11.9Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Reimer Heating, Cooling & Plumbing

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 9,778 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reimer Heating, Cooling & Plumbing is better than 85% of sump pump installation services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 81% of sump pump installation services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reimer Heating, Cooling & Plumbing is better than 97% of sump pump installation services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 84% of sump pump installation services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reimer Heating, Cooling & Plumbing is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 98% of sump pump installation services.A
98

Reviews for your job

Customers hired Reimer Heating, Cooling & Plumbing for 8 kinds of job.

Reimer Heating, Cooling & Plumbing for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.197
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$658
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 197 Google reviews tagged “HVAC system repair” · showing 20

David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Seth was very informative and he was very professional and pleasant. I would recommend him and Reimer anytime.

Paid $300–400Reasonable priceHVAC system repair
Linda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Anthony is the most courteous and experienced technician I have ever dealt with. He is such an asset to your company

Paid $1–200Reasonable priceHVAC system repair
Carol8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I placed a call yesterday with Brock from Reimer because of a plumbing problem with our toilet and Jolin the Reimer plumber answered our call. Jolin was very professional, efficient and pleasant to us, fixed our problem in a very reasonable amount of time. Dealing with Jolin helped me feel better that he solved my…

Paid $1–100Reasonable priceHVAC system repair
Bruce9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Therice was excellent, thorough, polite, understandable, helpful, and insert our questions. Presenting some alternatives for us to look into in the near future and did everything a timely fashion and represented your company. Superbly

Paid $1–100Great priceHVAC system repair
Jaime5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent service!! Everyone was so helpful. Service was quick and prompt and tidy. Thank you for everything!

Paid $300–400Reasonable priceHVAC system repair
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Scott was knowledgeable, sensible and easy to work with. Excellent technician!

Reasonable priceHVAC system repair
Rose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Thank you Drew Eckman and Dave for checking on my ac unit. You did wear very polite and respectful. I will recommend you to my friends!

Paid $200–400Great priceHVAC system repairLight fixture installation
corinne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Bruce did a great job with the leak in my pipes. Reimer is amazing-would recommend to all

Paid $1,000+Great priceHVAC system repairHeating system repairDrain cleaning+ Value
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Seth did a great job, curtious and professional in his work

Paid $1,000–1,200Reasonable priceWater heater installationHVAC system repairCleaning+ Punctuality
ramona5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very thorough & answered all my questions. Very friendly. Replaced my filter & fixed my downspout. Very app

Paid $1–100Reasonable priceHVAC system repair
Sadashiv3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★

Denis was efficient and polite. He was also very efficient and explained everything.

Paid $1–200Reasonable priceHVAC system repair
Ellen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

A very nice job. He wad informative and did a great job. The house is nice and cool now.😊

Paid $200–400Not sureHVAC system repair
William9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They did a great job! Very happy with Reimer and their excellent staff.

Paid $1,000+Reasonable priceHVAC system repair
Vicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My yearly maintenance was done on my boiler today by Dennis. He was very friendly and professional. Great service I recently had an issue with my boiler, unfortunately the problem required the expertise of more than one technician to solve. I can't say enough about this company. The techs are friendly,…

Paid $1–100Great priceHVAC system repair+ Value
cjv5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Service tech very professional and knowledgeably. Highly recommended

Paid $1–100HVAC system repairService not listed
HenryLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They did amazing job for me.Fast quick

Paid $1,000+HVAC system repair
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Will Beilein did a great job today.

Paid $1–100Great priceHVAC system repair
Diamond3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great Experience - felt as if the work done already. So comfortable and straight forward. Overall great guy and great service :-)

Paid $1,000+Reasonable priceHVAC system repair
Bree5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Mike is always wonderful. Explains things well and gives us options of how to fix the problem.

Paid $1–100Great priceHVAC system repair
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Courteous, informative and helpful!

Paid $1–100Great priceHVAC system repair

Show more HVAC system repair reviews (177 more) →

Price

$383+19% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 57%Overpriced 6%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance393$19–$192
Heating system maintenance364$19–$148
A/C system maintenance281$26–$271
Heating system repair263$57–$667
Heating system installation211$1.2k–$2.1k
HVAC system repair195$104–$658
Cleaning119$25–$195
Installation104$1.1k–$2.1k

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