How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%84+11.9Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREReimer Heating, Cooling & Plumbing
Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 9,778 Google reviews
Report card
Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Reimer Heating, Cooling & Plumbing for 8 kinds of job.
Reimer Heating, Cooling & Plumbing for HVAC system repair
Clear ✕All 197 Google reviews tagged “HVAC system repair” · showing 60
Seth was very informative and he was very professional and pleasant. I would recommend him and Reimer anytime.
Anthony is the most courteous and experienced technician I have ever dealt with. He is such an asset to your company
I placed a call yesterday with Brock from Reimer because of a plumbing problem with our toilet and Jolin the Reimer plumber answered our call. Jolin was very professional, efficient and pleasant to us, fixed our problem in a very reasonable amount of time. Dealing with Jolin helped me feel better that he solved my…
Therice was excellent, thorough, polite, understandable, helpful, and insert our questions. Presenting some alternatives for us to look into in the near future and did everything a timely fashion and represented your company. Superbly
Excellent service!! Everyone was so helpful. Service was quick and prompt and tidy. Thank you for everything!
Scott was knowledgeable, sensible and easy to work with. Excellent technician!
Thank you Drew Eckman and Dave for checking on my ac unit. You did wear very polite and respectful. I will recommend you to my friends!
Bruce did a great job with the leak in my pipes. Reimer is amazing-would recommend to all
Seth did a great job, curtious and professional in his work
Very thorough & answered all my questions. Very friendly. Replaced my filter & fixed my downspout. Very app
Denis was efficient and polite. He was also very efficient and explained everything.
A very nice job. He wad informative and did a great job. The house is nice and cool now.😊
They did a great job! Very happy with Reimer and their excellent staff.
My yearly maintenance was done on my boiler today by Dennis. He was very friendly and professional. Great service I recently had an issue with my boiler, unfortunately the problem required the expertise of more than one technician to solve. I can't say enough about this company. The techs are friendly,…
Service tech very professional and knowledgeably. Highly recommended
They did amazing job for me.Fast quick
Will Beilein did a great job today.
Great Experience - felt as if the work done already. So comfortable and straight forward. Overall great guy and great service :-)
Mike is always wonderful. Explains things well and gives us options of how to fix the problem.
Courteous, informative and helpful!
They sent out young kids think about 21 to 24 years old , those young kids struggled with that unit, I'm kind of unsure at this point I'm going to reach out to the company
Keith was awesome, very professional and knowledgeable, meticulous. Liked how he went the extra mile for us. He’s welcome to work at my house, highly recommend him to anyone
Very polite! Seems very knowledgeable Will Beilein
John P was a delight to work with. Efficient, professional and very reassuring!
Seth did a great job! Took his time and made sure to answer all of my questions and most importantly gave me comfort of mind. Would highly recommend.
On time, explained everything so I could understand. Very polite.
The guys were great and professional!
Furnace kept shutting off and wasn’t properly heating. The service technician Drew was absolutely amazing in identifying and solving the problem. Would recommend their services for all HVAC concerns!
Corey at Reimer was fantastic from start to finish. He took the time to explain everything clearly and made the whole process easy. He’s earned my trust and my future business—highly recommend.
We had a furnace malfunction on Sunday when the outside temperature was 1°. Called Reimer and they were able to come out within a few hours. Our technician, Corey, was fantastic! Very professional, kind, knowledgeable and just happy to help. Didn’t mind us tagging along to watch to see where the problem was. So…
Scott was a great guy. He informed me about everything.I would definitely recommend.
These guys are great. I called them when our furnace stopped working and they had a technician out to us that day within a couple hours. Dave P was very professional and quick to diagnose the problem. Although its not the outcome anyone wants to hear, a new furnace, he showed us in perfect detail what was wrong and…
The technician was knowledgeable and put in the extra effort to solve my problem which we never found.
Late night furnace failure for an elderly relative. They answered the phone immediately and dispatched Branden who arrived not long after. He got us up and running quickly. Also no extra charge for the after hours appearance.
Tyler was professional, knowledgeable, and trustworthy! He went above and beyond in customer service efforts!! People need this when facing a furnace replacement during a significant cold snap!!! Highly recommended!!!
Last Friday, one of our coldest recent days, my tenant came home to no heat. We couldn't get the pilot to stay lit, so I called Reimer after hours. They sent Keith and he was great. Quick and efficient and pleasant despite the late hour. He replaced the thermocouple, and it's been working great. Thanks Keith!
Brandon was kind, professional and made sure I was informed about all of the work they did.
We were given an appointment the same day we called and were kept updated throughout the day regarding arrival time. Michael was very informative, helpful, and fixed our problem! Great customer service and would definitely recommend Michael! 5 stars!
Matt was friendly and courteous. He explained what needs to be fixed and how the unit is working. He was a true professional at his job! Thank you Matt !
Excellent service from start to finish. Diagnosed the problem right away, and completed the repair efficiently. Professional, honest, and courteous. I highly recommend him to anyone needing repairs.
Courteous efficient pleasant Nice job thank you!!!
He took his time to explain everything. He did a great job representing your company.
Scott was friendly, thorough, and helpful as to how to maintain my furnace.
Scott was so kind! Very knowledgeable and very straight forward with us. We appreciate all his options that he provided to us. I can’t recommend Reimer enough!
Will was super nice and thorough . Came to check our furnace as it was not blowing heat out very well. Explained eveything in detail . Very happy with his service !
Cody was very helpful and nice.
Drew was excellent! He gave us a great deal, took care of (and thoroughly explained) the issue, and let us know what future maintenance we will need down the road.
Andrew was extremely knowledgeable and helpful throughout the entire process.
Great experience. My new go to place
Dave was wonderful explaining all about radiator heating and boiler issues - my first time taking care of on my own. This is an awesome Tech and should be more than 5 stars !
David had my heating system up and running in no time. He was very professional and extremely knowledgeable. Thank you for the great service!
Keith was extremely helpful in not only explaining the furnace issue, but all of our options. With his expertise and guidance, we couldn’t have been more impressed. Thank you Keith!
Excellent service
My tankless water heater (which was installed by a different company) was not performing well. Marty from Reimer could have dismissed my problem but no: he went the extra mile for me and my wife!! I’ll never go anywhere else and I’ll ask for Marty every time!! Edit 12/31/25. Michael came out today (2 days earlier…
Michael was great. He diagnosed the problem in no time and scheduled the work to be completed the next day. This is the second time we have called Reimer. Both times we were happy with their work and professionalism. They have clients for life!
Matt did a great job installing a UV system in my furnace to kill mildew forming there. He was very pleasant, explained everything well and left the basement as he found it. (Just with less mildew in the furnace.)
Came in a hour or two , my boiler pipes were singing a terrible song. He came in and found out that there was low pressure and air in the pipes he did his thing and fixing it. Thank you so much.
Patrick was very professional and knowledgeable. Explained everything very well and enabled me to make a great choice on a new furnace. Thanks Patrick!
Very nice guy. Prompt service.
Chris was professional and did a great job quickly identifying and fixing our issues.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 393 | $19–$192 |
| Heating system maintenance | 364 | $19–$148 |
| A/C system maintenance | 281 | $26–$271 |
| Heating system repair | 263 | $57–$667 |
| Heating system installation | 211 | $1.2k–$2.1k |
| HVAC system repair | 195 | $104–$658 |
| Cleaning | 119 | $25–$195 |
| Installation | 104 | $1.1k–$2.1k |
