How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%84+11.9Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREReimer Heating, Cooling & Plumbing
Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 9,778 Google reviews
Report card
Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Reimer Heating, Cooling & Plumbing for 8 kinds of job.
Reimer Heating, Cooling & Plumbing for heating system repair
Clear ✕All 263 Google reviews tagged “Heating system repair” · showing 60
Drew and Brad serviced our air conditioner today and they were great! Very personable and explained everything! Always a great job from Reimer!
Craig gets 5 stars
Patrick was great! Excellent service and recommendations!
Bruce did a great job with the leak in my pipes. Reimer is amazing-would recommend to all
Shawn was excellent. He really listened. He thoroughly reviewed/inspected everything. He was able to correct the problem.
Answered all my questions very satisfied with all he did.very knowledgeable.he took care of my water on demand.
David from Reimer came to repair a leak in our furnace condensation unit. He very quickly diagnosed the situation and repaired the leak. He was very professional and courteous. This is the second time technicians from Reimer have solved an issue for us with 5-star service. We have decided to join their Maintenance/Service Membership Program as a result.
Very knowledgeable and experienced in explaining what was to be addressed.
Adam is professional, knowledgeable and efficient. He made the repairs and is welcome back. Thanks Adam Marty Remmes
Fantastic service. Robert was great and very knowledgeable.
Nick and Derrick did good. Give a 5 out of 5...or better a 10.out.of 10. And give them both a raise.
Matt was very thorough and knowledgeable throughout the process of cleaning and replacing new parts to our furnace. We appreciated his knowledge, kindness and his full explanation of what he was doing.
Great service and friendly!
They did a great job at quoting and installing the Furnace and A/C. We continue to use Reimer for regular maintenance. They are timely and do a great job of explaining everything. We have now used them to do some plumbing work and the plumber was excellent. He explained everything he was doing and most importantly…
Highly recommend. I had extensive work done on my house and they did it quickly and professionally From beginning to end of the project.
Corey at Reimer was fantastic from start to finish. He took the time to explain everything clearly and made the whole process easy. He’s earned my trust and my future business—highly recommend.
Absolutely a delightful experience, inspite needing service. Drew, our service tech was knowledgeable and very personable.
Terrible —- $100 for a service call where the guy gave me an estimate of $1100, all of which was a lie. Another company came and fixed it for $200.
Technician Rob S made an emergency visit to repair our gas heating boiler in our house that had shut down. He was extremely professional, very experienced, and quickly diagnosed a faulty gas valve. He gave me complete information about options so that I could choose the best approach for us. He was careful and…
Scott went above and beyond to make sure we had heat during a very cold winter weekend. Very honest, reasonable, and thorough. I would definitely call Reimer again.
Keith was very professional and accommodating. He gave me a reasonable price that was affordable.
GOOD CUSTOMER SERVICE MAKING SURE CLIENTS ARE HAPPY WHEN IT’S ALL SAID AND DONE
Robert Schadel was very professional and throw with explaining what the work entailed. I would highly recommend him to my family and friends.very highly satisfied.He was a pleasure to work with,I would highly recommend.
Got my heat running quickly! Thank you so much!
Scott was prompt & professional Explained the problems & options available to me Very satisfied with Scott’s service
Last Friday, one of our coldest recent days, my tenant came home to no heat. We couldn't get the pilot to stay lit, so I called Reimer after hours. They sent Keith and he was great. Quick and efficient and pleasant despite the late hour. He replaced the thermocouple, and it's been working great. Thanks Keith!
Chris was awesome , total professional and personable.
Great service. Very professional, and knowledgeable. Fixed our issue quickly. He even gave recommendations for ways to improve efficiency and bring down our gas bill. Highly recommend to anyone in need of HVAC services of any kind! Will use again in the future. Thanks so much!!
Mike was great! Came in to do a service call on our boiler heating system.
All aspects of this service call were handled with professionalism and humanity.
Adam B was wonderful! Our furnace went out and within two hours of calling he was out and helping! Super friendly, helpful and knowledgeable. He was able to get the furnace going (as we have two small kids and it was 8 degrees out)! Reimer’s cost for a replacement was a bit above our budget, but that being said, I…
Terrible,called to say he would be here in 20 minutes,then half an hour later the secretary calls to say that he could not get down my street.Im sitting on the enclosed porch waiting watching cars come down my street.Oh and he already took another call to service another customer and could not get to us until tomorrow.Not Happy At All!!!!!
Nick was super quick, friendly and patient. The most expensive part was the filters i have to use for the system through no fault of theirs. They had my house back to warmth within 2 hours of calling. Will definitely call for future needs.
My tankless water heater (which was installed by a different company) was not performing well. Marty from Reimer could have dismissed my problem but no: he went the extra mile for me and my wife!! I’ll never go anywhere else and I’ll ask for Marty every time!! Edit 12/31/25. Michael came out today (2 days earlier…
They were neat, clean, and professional. The maintenance program is great. Terrific service.
Friendly,very professional and knowledgeable fixed my furnace very quickly! You have gained a customer for life!
Ken and Carmen did a great job. Friendly, efficient and explained everything clearly.
If I could gove ten stars I would! Seth came out within 5 hours of my placing the call and was able to fix my boiler when the heat had stopped when it was 25 degrees outside. On top of that he took the time to explain to me what he was doing and what need to be fixed in an extremely kind way (which I greatly…
Very fast and professional. Scott was extremely understanding and helpful.
Dave was very professional and knowledgeable
I appreciate the advice and work that Nate and helper did installing a new furnace very polite knowledgeable of their skills explained all to me and my wife really hard to find workers like that also DavidPosenjak in the sales presentation all were Helpful would recommend Reimers in the future Thank You Bill Herzog
Keith was fantastic! I am so glad I have the annual maintenance program.
Great customer service! Extremely Friendly, knowledgeable, honest, and timely. Would 100% recommend.
Joseph just came out and figured out the issue to my hot water tank. Great customer service 👍
The guys were fast and professional and nice, they did a great job thanks alot!!!
1. If you are not a “member” they will push your appointment down the list and make you wait all day until their membership appointments are attended to first even if they call after you. 2. Lack of training for technicians, no fault to the tech that came out to diagnose our boiler but when the first words out of…
Andrew did an amazing job of evaluating and diagnosing our problem. He layed out all of the options for us and was kind and respectful. Great customer care!
Our furnace quit late last night. After calling many local companies, Reimer was the only one who works on Rheem furnaces and had a tech available. Corey was at our home within minutes. He quickly diagnosed the problem which was a control panel burnout. He ordered the part first thing this morning and was here this…
Andrew was very nice and respectful! He also explained what's going on in great detail.
Andrew Westpfahl is amazing. Very knowledgable. If all of my experiences with Reimer were with him, I would trust more in the company.
I highly recommend Reimer Heating and Cooling. Just had my yearly maintenance completed. David Muniz did a great job explaining the system.
My experience today was phenomenal, with faster-than-expected response time, friendly office staff (Priscila), and a great service technician, David. I appreciated David’s thoroughness, willingness to educate me on my home’s heat system, and overall professionalism. Great experience!
Today , I had Patrick D., Keith B.,Mike B., and Nate M. to my house to install a new furnace. They were extremely professional and thorough down to every last detail. I am confident with their work and advice. They were friendly, polite. I would highly recommend them and believe they are all an asset to your company. I am very glad I went with Reimer!!!!
Patrick Devine was very knowledgeable of my issues very concerned that my furnace was not fixable and not safe
Ken was attentive, efficient and so helpful! Fixed my furnace in no time flat! Definitely recommend.
This was my first experience with Reimer. I could not be more pleased. Sent a tech out on a weekend within a few hours. Adam was nice and knew what he was doing. After going with another business prior who came out to “fix” the same issue less then a month ago I am happy I called Reimer and will continue to work…
I had these guys come out and inspect my furnace, Ken showed up and went over it in quick time. He was knowledgeable and explained everything to me along with photos. I appreciate his honesty and him not pushing me to buy unnecessary things.
Very good at what they do.
Adam was polite and professional and quickly diagnosed my problem and help with options for solutions.
We just bought our first home and our furnace stopped working at night. Drew, one of the on call service techs came out within an hour and got our furnace working again!! He did a thorough check and was SO incredibly friendly. Thank you Drew E.!!! - Nicole and Brandon Harrington
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 393 | $19–$192 |
| Heating system maintenance | 364 | $19–$148 |
| A/C system maintenance | 281 | $26–$271 |
| Heating system repair | 263 | $57–$667 |
| Heating system installation | 211 | $1.2k–$2.1k |
| HVAC system repair | 195 | $104–$658 |
| Cleaning | 119 | $25–$195 |
| Installation | 104 | $1.1k–$2.1k |
