Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Reimer Heating, Cooling & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%84+11.9Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Reimer Heating, Cooling & Plumbing

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 9,778 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reimer Heating, Cooling & Plumbing is better than 85% of sump pump installation services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 81% of sump pump installation services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reimer Heating, Cooling & Plumbing is better than 97% of sump pump installation services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 84% of sump pump installation services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reimer Heating, Cooling & Plumbing is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 98% of sump pump installation services.A
98

Reviews for your job

Customers hired Reimer Heating, Cooling & Plumbing for 8 kinds of job.

Reimer Heating, Cooling & Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$520
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Plumbing leak repair”

Rosemary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Adam was extremely cordial and reviewed the water collection problem in the back of the house. He was extremely patient as we discussed another area, and said we could address later. Adam was thorough, informed, and called his Manager to discuss the problem. Afterwards, he returned with an appointment and a plan for…

Paid $1,000+Not surePlumbing leak detectionSewer repairPlumbing leak repair
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I can’t speak highly enough about Mark and the amazing job that he did over multiple days at my house with a complicated issue. He absolutely went above and beyond in every aspect. He was incredibly knowledgeable, professional, personable, and took the time to explain everything he was doing and make sure that I…

Reasonable priceToilet repairPlumbing leak detectionInstallation
PeteLocal Guide · 116 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Been a customer for years. In fact, it's our 2nd house having Reimer as our main service contractor. Highly recommended for your heating & cooling needs.

Great pricePlumbing pipe repairPlumbing leak repair
Robin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Knowledgeable about the plumbing situation and was sure to do true testing of each concern. He was warm and friendly about how to best handle the problems. Happy to have made Reimer my choice for repairs.

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing pipe repair
thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I discovered a pipe leaking into the basement and Evan from Reimer came the same day that I called the company. He discovered the source of the leak, explained the issue to me and proposed two solutions. He then came back the next day and fixed the problem. I found the service to be prompt, efficient, and…

Paid $1,000+Reasonable priceDrain cleaningPlumbing leak detectionPlumbing leak repair
Conrad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

After contacting Reimer for or problem, Todd Taton came to our home . What a great and professional job he did removing an old rusty gas pipe in our crawl space. He went out of his way to paint our outside rusty meter, took all the old pipe , check to see the stove and furnace were running and made us feel safe…

Paid $700–800Great pricePlumbing pipe repairFaucet repairFaucet installation
stinky4482 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mike E. was very professional, did a great job. Fast, clean and respectful of my property. Would highly recommend.

Paid $500–600Reasonable priceFaucet repairFaucet installationPlumbing leak repair
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Prompt. Kind. Quality work. Cleaned up their mess after they finished the job. Will be contacting will future needs.

Reasonable priceGround wire installationElectrical inspectionsElectrical fuse changing
Eduardo9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Changed faucet in kitchen. Am very happy with the service

Plumbing leak repairService not listed+ Responsiveness+ Punctuality+ Professionalism
Samuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Furnace quit during 2022 blizzard. Call to Reimer resulted in almost immediate Facetime call back from Dennis who guided us in restoring heat. Appearance of corrosion (of which we were aware) caused us to request free followup safety check. When Scott arrived a few days later - on time and date we wanted - he used…

HVAC system maintenanceA/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
PatrickLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceHeating system repair+ Responsiveness+ Punctuality+ Quality
Freddy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great pricePlumbing leak repair

Price

$383+19% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 57%Overpriced 6%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance393$19–$192
Heating system maintenance364$19–$148
A/C system maintenance281$26–$271
Heating system repair263$57–$667
Heating system installation211$1.2k–$2.1k
HVAC system repair195$104–$658
Cleaning119$25–$195
Installation104$1.1k–$2.1k

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