Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Reimer Heating, Cooling & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%84+11.9Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Reimer Heating, Cooling & Plumbing

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 9,778 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reimer Heating, Cooling & Plumbing is better than 85% of sump pump installation services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 81% of sump pump installation services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reimer Heating, Cooling & Plumbing is better than 97% of sump pump installation services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 84% of sump pump installation services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reimer Heating, Cooling & Plumbing is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reimer Heating, Cooling & Plumbing is better than 98% of sump pump installation services.A
98

Reviews for your job

Customers hired Reimer Heating, Cooling & Plumbing for 8 kinds of job.

Reimer Heating, Cooling & Plumbing for water heater installation

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Jobs reviewedHow many Google reviews are tagged with this job.58
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 58 Google reviews tagged “Water heater installation” · showing 20

Cynthia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Excellent and thorough service!

Water heater installation
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

The service repair person did a excellent job with servicing my AC

Paid $100–200Reasonable priceWater heater installation+ Professionalism+ Value
AmanadaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Will was awesome, Professional and offered additional services for the future!! Always helpful when needed!!

Paid $100–200Great priceWater heater installationHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Seth did a great job, curtious and professional in his work

Paid $1,000–1,200Reasonable priceWater heater installationHVAC system repairCleaning+ Punctuality
charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

He was great took care of the problem inknow time

Great priceWater heater installationA/C system maintenanceCleaning
Jillian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I want to thank the wonderful people at Reimer from the person on the phone who took my frantic call to the 4 men one of which is Brady who was the only company to show up in an emergency. I smelled gas while babysitting my grandson the national fuel associate told me the furnace and hot water tank were not…

Paid $1,000+Reasonable priceWater heater installationWater tank installationHeating system installation
Arpan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Andrew really did a great job . He explained all the problems in very detail .

Water heater installation
Andy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Everything about my experience with this company was positive despite my situation. My initial contact was met with a friendly and attentive response by Mandy. The representative (plumber) who came to my home to evaluate the situation (Trey) was knowledgeable, professional and fair when assessing my needs and…

Paid $1,000+Reasonable priceWater heater installation
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We called Reimer to replace our hot water tank, and felt so comfortable with them that we ended up asking for the team to complete multiple “small” projects for us! They not only installed the water tank, but also upgraded our old gas lines with all new lines and upgraded an old corroded water line, and installed a…

Paid $1,000+Reasonable priceWater heater installationGeneral repairsService not listed
Justin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joseph was very knowledgeable and friendly and walked us through all available options, what would be ideal for our home and what we should pass on, I would highly recommend them .

Water heater installation
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Reimer is the best plumbing coming I have encountered. I have been using them for 10 years. I have never been disappointed. New furnace installed, hot water tank, air conditioning. Oh, new outdoor lights installed today!

Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Steve was great, very thorough and answered all questions I had

Paid $1,000+Water heater installation+ Responsiveness+ Quality+ Professionalism
gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I would to say he was very nice and professional . Showed us great empathy for what was happening. Gave good insight on what to do moving forward. . I call him Carter lol and he was awesome. Keep up the good work my guy .

Water heater installation
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very respectful and cheerful tech

Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Loralee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Will did a good job

Water heater installation
PATRICK2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I met with a very knowledgeable and friendly Mitchell Jones, an associate and installer who came up with a creative solution to a complicated mobile home water heater issue. He spent much of the day at my home evaluating the situation and researching the possibilities. He impressed me with his honesty, compassion,…

Not sureWater heater installation
Neal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent work

Paid $1,000+Great priceWater heater installationRemodelingWater tank installation
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Woke up to a leaking hot water tank and water everywhere in the basement. Called Reimer at 6:45 am and answered the phone immediately! Had Nathan the tech scheduled within a hour and kept in consist communication with my husband and myself via text.( I was at work). Two hours later Nathan showed up to assess and by…

Paid $1,000+Not sureWater heater installation
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Hezekkiah Hairs replaced are water heater today he was very professional and polite.

Water heater installationElectrical wiring installation
Charles13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional, answered all my questions. I would recommend to family and friends.

Paid $1–100Reasonable priceWater heater installation

Show more water heater installation reviews (38 more) →

Price

$383+19% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 57%Overpriced 6%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance393$19–$192
Heating system maintenance364$19–$148
A/C system maintenance281$26–$271
Heating system repair263$57–$667
Heating system installation211$1.2k–$2.1k
HVAC system repair195$104–$658
Cleaning119$25–$195
Installation104$1.1k–$2.1k

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