Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Reliable Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%8+0.6Craft & service penalty97−0.3Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Reliable Plumbing & Heating

Bay City, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 10 water heater repair · 4.6★ from 114 Google reviews

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Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Plumbing & Heating is better than 67% of water heater repair.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Plumbing & Heating is better than 59% of water heater repair.C
59
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Plumbing & Heating is better than 97% of water heater repair.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Plumbing & Heating is better than 100% of water heater repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Plumbing & Heating is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Plumbing & Heating is better than 8% of water heater repair.F
8

Reviews for your job

Customers hired Reliable Plumbing & Heating for 4 kinds of job.

Reliable Plumbing & Heating for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 4 Google reviews tagged “Installation”

KennLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They have been incredible to work with! They've rerouted plumbing in our home, from moving water lines to feed our water softener, to reorganizing our laundry room plumbing and drainage set up and installation of plumbing fixtures and bathroom exhaust fan through the ceiling and roof. Each time we've contacted them…

Paid $1,000+Great priceInstallationService not listed
JLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Reliable installed my heater and A/C earlier this year and they did a professional installation. Scott was probably one of the nicest and most competent business owners I've had the pleasure of meeting in my years. I can't stress enough how thoroughly this company owns up to their reputation through day to day…

A/C system maintenanceCleaningInstallation+ Responsiveness+ Punctuality+ Quality
DarlaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My furnace was literally on last leg, we had 4 estimates, Reliable came in w/best price. Scott put us at ease immediately, knowledge of product and straight forward. We scheduled installation, and a week before installation, my furnace was quit, called & asked my best route, 16hrs later the entire team was at my…

Customer photo from Darla's reviewCustomer photo from Darla's reviewCustomer photo from Darla's reviewCustomer photo from Darla's review
Heating system maintenanceHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
Catch&Local Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bob came to my residence to install a Real Fyre gas log set. He is extremely particular. He completely hid the gas line from the main valve (at the floor) into the fireplace. I can't commend him enough for all that he did! He deserves a raise! I might add that Scott was great at quoting too! Give Reliable a call and…

Installation+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 80%Reasonable 20%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Installation4—
Cleaning3—
A/C system maintenance2—
Heating system installation2—

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