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Reliance Heating & Air Conditioning
Phoenix, AZ · 5.0★ (1,026)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64
RankPosition by Experts Score among all companies we track in this category.#17
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$278
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.0.6%

Reliance Heating & Air Conditioning for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.70
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 70 Google reviews tagged “A/C system repair” · showing 20

★★★★★ Mike · Edited a month ago

I called them on a Saturday morning when my A/C unit stopped working. They had a technician, Raul, at my home within a few hours. He was able to diagnose and repair my issue very quickly. He explained three options for the repair along with the pros and cons of each. I highly recommend.

Paid $800–1,000Reasonable priceA/C system repair+ Value
★★★★★ Sandra · 2 months ago

Zane went above and beyond to help us when our AC broke!

Great priceHVAC system repairA/C system repair
★★★★★ Nancy · 2 months ago

Reliance always schedules us pretty quickly when we have an issue with our air conditioner. Azel our technician is always so informative and friendly. He is very professional and get the job done.

Paid $200–400Reasonable priceA/C system repair
★★★★★ JB · Edited 2 months ago

We highly recommend Reliance with a glowing, 5-star review. Reliance was recommended by neighbors and family, and we have been so pleased with our service experience. While temps were forecast to reach 111 today, we woke up to no AC. Azel, our technician, showed up on time after a courteous text to say he was on…

Reasonable priceA/C system repairRepair HVAC
★★★★★ Frieda · Edited 3 months ago

Azel did a great job!!! Explained what was going on and took care of everything efficiently! Even making the call the gal in the office was so helpful and pleasant.

Paid $1–200Reasonable priceHVAC system maintenanceA/C system repair
★★★★★ Brian · 3 months ago

Reliance takes the time to find the real problem and get it fixed right. Easy to work with. High integrity. Reasonable pricing. Problems solved.

Reasonable priceHVAC system repairHVAC system maintenanceA/C system repair
★★★★★ Terri · Edited 3 months ago

My tech Dylan was very upbeat and showed me the capacitor he was replacing and explained its function. As I am most of the time a fix it type person it was helpful. If all techs were like Dylan service would be more a pleasure than a financial hit.

Paid $500–600Reasonable priceA/C system maintenanceA/C system repair
★★★★★ Tanner · 4 months ago

Our AC went out last night and by the time it was 9:30am it was already 94 degrees in our apartment. I booked an appointment online and the technician arrived today. He was here for a little over an hour and in that time was able to diagnose and resolve the problem to get it working again. He did not try to upsell…

Paid $600–800Reasonable priceA/C system repair
★★★★★ E · Edited 4 months ago

We’ve been using Reliance for over 25 years. They are honest and reliable. We got ripped off by another AC company in the past and reliance has been honest and hasn’t ever fixed something that didn’t need to be fixed. Very honest. Update: 5/2026 Again, BEST ac company in the Phoenix area!!! Honest, integrity,…

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ joyce · Edited 4 months ago

Reliance provides us with excellent service and maintenance. Dylan was informative, thorough and professional in every way.

Reasonable priceA/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Eric · Edited 5 months ago

Dylan is very personable and professional.

HVAC system maintenanceInstall thermostatInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ ToddandRachael · Edited 5 months ago

Dylan, our technician was friendly and polite. He made recommendations and explained everything clearly. Scheduling is easy, office staff is always professional. We use Reliance for our home and small business! Definitely recommend them.

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Lana · Edited 5 months ago

Excellent customer service. The maintenance/repair person arrived on time. They were efficient and left no trace behind of any mess or debris. They were friendly, trustworthy, clean, reliable, and knowledgable. I highly recommend them.

Paid $1,000+Not sureHVAC system repairHVAC system maintenanceA/C system repair
★★★★★ Tina · 7 months ago

I can't say enough great things about Dylan and Brayden. They both handled themselves so professionally. I was so stressed and worried about the cost, I was afraid they would just tell me my ac unit was unfixable. They worked together as a perfect team and fixed the unit. I have no doubt it was fixed correctly. I…

Great priceA/C system maintenanceCleaningA/C system dismantlement
★★★★★ Eugene · Edited 9 months ago

Great job on short notice. Got our A/C back up and running as 100 degree weather hit Phoenix. Very professional and thorough!

Paid $400–500Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ L · Edited 10 months ago

Professional service technicians. Great customer service. Very responsive.

Paid $1–100Great priceHVAC system maintenanceA/C system repair
★★★★★ barbara · Edited a year ago

I have been using Reliance for my heat pump needs for several years now and they are always professional and courteous. This was 4 years after installation and Tristan does excellent work, and is knowledgeable and pleasant. I am glad to use Reliance and recommend them to all my friends!

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
★★★★★ Jacque · Edited a year ago

Quick response and good information of the problem. AC was back up and running in a short time.

Reasonable priceHVAC system maintenanceA/C system repair
★★★★★ Becky · a year ago

We had a great experience using Reliance to fix and service our AC units as well as update our thermostats. Anders and Tristen were both friendly, knowledgable, honest and on time. One of our AC units was not working at all and they were able to diagnose the problem and have it running again quickly which was such a…

Great priceA/C system maintenanceA/C system repairA/C preventive maintenance
★★★★★ Jackie · Edited a year ago

I had my AC unit, purchased through Reliance, serviced today. Raul was great, took the time to explain what he saw, what my options were, ordered the parts and provided great customer service. My family has been a customer for over 30 years; dating back when the father owned the company, through Dalen coming out…

A/C system maintenanceCleaningA/C system repair+ Responsiveness+ Quality+ Professionalism

Show more a/c system repair reviews (50 more) →

Why it scores 64How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction65
Reliability63
Craft & service61
Value45
Momentum74
Track record86
Accountability69

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