HVAC CONTRACTORS · PHOENIX, AZ
Reliance Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Reliance Heating & Air Conditioning

Better than 75% of HVAC contractors · #17 of 67

5.0★1,026 Google reviewsGoogle star rating as shown on Google Maps.
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
88%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Reliance Heating & Air Conditioning for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Cleaning” · showing 20

★★★★★ John · Edited 4 weeks ago

First of all I have never used Reliance before but I am dam glad I found them. From my first contact with there front office to Dalean the Tech who was extremely helpful and professional. Everyone was honest and experienced in what they do and straight up from the very beginning. I will be a Reliance AC and Heating…

Paid $400–600Great priceHVAC system repairA/C system maintenanceCleaning
★★★★★ Kenny · Edited 3 months ago

You can tell when people like their jobs. I was helped during a difficult time in my life, and they made things easy to understand. Do yourself a favor, use this company.

Great priceHVAC system maintenanceA/C system maintenanceCleaning
★★★★★ Steve · Edited 4 months ago

The technician Azel was again on time this morning. Together we discussed some minor issues. He and an assistant went to work and completed the job in good time. He explained in laymens terms what was done. I was very pleased.

Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
★★★★★ Mostess · 4 months ago

Dylan was great! We were notified prior to his arrival. He called to inform us of his findings, and even offered to hose off the driveway after another service provider was at the home, who had coolant leaking on the driveway. We didn't feel the pressure of a sales-driven service that many HVAC companies now tend to…

Paid $100–200Reasonable priceHVAC system maintenanceCleaning
★★★★★ E · Edited 4 months ago

We’ve been using Reliance for over 25 years. They are honest and reliable. We got ripped off by another AC company in the past and reliance has been honest and hasn’t ever fixed something that didn’t need to be fixed. Very honest. Update: 5/2026 Again, BEST ac company in the Phoenix area!!! Honest, integrity,…

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Lynn · 4 months ago

Dylan was very respectful and informative. The photos do help tell the story.

Paid $1,000+Reasonable priceHVAC system maintenanceCleaning
★★★★★ Tina · 7 months ago

I can't say enough great things about Dylan and Brayden. They both handled themselves so professionally. I was so stressed and worried about the cost, I was afraid they would just tell me my ac unit was unfixable. They worked together as a perfect team and fixed the unit. I have no doubt it was fixed correctly. I…

Great priceA/C system maintenanceCleaningA/C system dismantlement
★★★★★ Karyn · Edited 7 months ago

We have had Reliance service for over 10 years. They are always honest and great work done! Dylan did a great job and was diligent in the service as well as parts repair we needed.

HVAC system maintenanceCleaning
★★★★★ Shirley · 7 months ago

Dylan arrived right on time. This was my “included” maintenance visit after purchasing a new unit from Reliance last year. Dylan completed his work and explained what was done. He also noted (with picture) that I was experiencing an accumulation of dust in an area of my unit. Dylan talked to me about adding an Air…

Great priceHVAC system maintenanceA/C system maintenanceCleaning
★★★★★ Nancy · 8 months ago

As are all of my past experiences with Reliance and their employees, Dylan was another very efficient, helpful and knowledgeable tech. I always know my service calls will be handled well.

Reasonable priceHVAC system maintenanceCleaning
★★★★★ Katie · Edited 8 months ago

My unit was installed by Reliance in 2016 and still running strong. They are true professionals. A family owned and operated small business. I received a text when my technician was on his way, along with a photo of the individual and a little bit about him personally along with his experience. He knew exactly what…

Reasonable priceCleaningHeating system maintenance
★★★★★ Karen · Edited 9 months ago

Our technician, Brayden, was awesome. Very knowledgeable and friendly. We had many issues with the previous company, which ended up causing us additional repairs. We signed up for the annual maintenance program, which gave us a discount on the services. I feel like we are now in good hands and no longer worried…

Reasonable priceHVAC system repairHVAC system maintenanceCleaning
★★★★★ Mary · 10 months ago

The service tech was friendly.....service was done efficiently and clean. I would recommend the company.

Reasonable priceHeating system repairCleaning
★★★★★ barbara · Edited a year ago

I have been using Reliance for my heat pump needs for several years now and they are always professional and courteous. This was 4 years after installation and Tristan does excellent work, and is knowledgeable and pleasant. I am glad to use Reliance and recommend them to all my friends!

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
★★★★★ Jackie · Edited a year ago

I had my AC unit, purchased through Reliance, serviced today. Raul was great, took the time to explain what he saw, what my options were, ordered the parts and provided great customer service. My family has been a customer for over 30 years; dating back when the father owned the company, through Dalen coming out…

A/C system maintenanceCleaningA/C system repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Catherine · Edited 2 years ago

Reliance Sales Mgr, Daniel, is a true professional. He’s been in the business for over 13 years. Our system was curated for our hvac needs. He had to order some of the system from other states. They offered every discount available. The installation crew was efficient and knowledgeable. I wanted a HVAC company…

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Matthew · 3 years ago

Raul was fantastic. He explained everything easily and mentioned a couple things that should be replaced before more expensive repairs would be required. Pictures of all the repairs were included with the invoice. We also signed up for the Platinum Peace of Mind Agreement for future safety and repair inspections.…

CleaningHeating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Sharon · 4 years ago

The team at Reliance are all class acts. I am so thankful to have such a great company that I can depend on for all of my HVAC needs. I have used this company for 10 years. There are professional, courteous, honest and caring about their customers.

HVAC duct & vent cleaningCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Keri · 5 years ago

I was impressed by their quick response to my email and follow up phone call the next morning. That was just the beginning. The technician was courteous, knowledgeable and highly competent. He diagnosed the problem quickly and did the repair. They are affordable and offer a maintenance program that offers a great…

A/C system maintenanceCleaningA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Shelley · 5 years ago

I have been in my townhome for 30 years. I have been using this company for about seven years and I wouldn’t call anyone else. They are the best-efficient, professional, trustworthy and their office staff are helpful and prepared.

CleaningRepair HVAC+ Responsiveness+ Punctuality+ Quality

Show more cleaning reviews (5 more) →

vs category

Blue = Reliance, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (30 reviews)2024-Q2: 5.00★ (36 reviews)2024-Q3: 4.84★ (44 reviews)2024-Q4: 5.00★ (30 reviews)2025-Q1: 5.00★ (29 reviews)2025-Q2: 4.97★ (29 reviews)2025-Q3: 4.78★ (32 reviews)2025-Q4: 4.97★ (37 reviews)2026-Q1: 5.00★ (107 reviews)2026-Q2: 4.96★ (158 reviews)2026-Q3: 4.98★ (63 reviews)2026-Q4: 5.00★ (12 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 66%Overpriced 0%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
65
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
63
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
61
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
45
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
74
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
86
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
69

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+242 / −1
Professionalism
+272 / −2
Responsiveness
+253 / −1
Punctuality
+253 / −0
Value
+206 / −0

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