How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCOREReliance Heating & Air Conditioning
Better than 75% of HVAC contractors · #17 of 67
Reliance Heating & Air Conditioning for HVAC system maintenance
Clear ✕All 291 Google reviews tagged “HVAC system maintenance” · showing 80
Azel did a great job with our fall tune-up. Highly recommend.
Just had these folks over for routine maintenance. They do an excellent job. Come on time, wear booties when in the house and are super honest. Raul was great
Wonderful experience. Very professional and friendly. Had our pre-winter maintenance done today. They were thorough and took the time to share pictures of what they saw on my rooftop unit. We’ve been using them for years. Highly recommend.
I have dealt with Reliance for many years. Azelle is often the individual doing the work. He is prompt and works in a professional manner. Many times he has given me the opportunity to view personally any existing mechanical issues. This is something I appreciate about Reliance. They also explain everything in a manner I can understand.
Reliance Refrigeration has always been very responsive and reliable for our HVAC units.
Our tech, Raul, was on time and efficient performing our HVAC system maintenance. He explained everything he did, answered my questions and offered some advice. Highly recommend!
I really like this company after having some bad experiences last year with 2 others. They were fair and honest in their assessment and repairs. No upselling - just the facts. Raul has been out twice for 2 separate issues now and is reliable, dependable and speaks in terms the customer can clearly understand. They are my new go to HVAC company!
Excellent thorough and courteous service. A true gentleman and representative for your company.
We began using Reliance because their information was left on the HVAC unit in our home, and we are so grateful that it was. Raul explained everything in detail and made sure we understood. They are responsive, friendly and have been great to address any issues we found with the unit. Highly recommend!
Great service with a detailed explanation of the service and recommendations for my system.
They had a tech work on my AC system on a Saturday. I was impressed that someone answered the phone at 7:00 AM. The tech explained the problem and had our AC running in under 2 hours. He was professional, polite, and cleaned up the little mess he made. We have used Reliance for routine maintenance and repairs for over a year and I fully recommend Reliance!
Azel did a great job as always!
Great technicians, wonderful customer service and communications throughout. Always friendly and responsive.
I have been using reliance for many years and its a comfort to know I can count on their honesty.
Highly recommend. Extremely professional and honest. Cannot say enough about how good this company is.
Raul was wonderful! He explained everything in detail, provided clear evidence of the concerns, and fixed what needed immediate attention. He also helped me prioritize upcoming issues, itemizing everything and discussing the facts so I could make the best decision for my situation. There was no high-pressure sales…
Wonderful service by Raul. Thank you!
Raul was very helpful. He was professional, and clearly explained everything.
Raul arrived at designated time and performed a thorough inspection of our units. He found a problem with our ecobee unit and replaced it at no charge. His service was above and beyond what we expected.
Azel showed up on the same day we called. He was courteous and very professional. Fixed our problem and at a reasonable price. Would 💯 recommend Reliance Heating and AC.
You can tell when people like their jobs. I was helped during a difficult time in my life, and they made things easy to understand. Do yourself a favor, use this company.
Quick and easy service. We had a new unit put in by Reliance last year and couldn't be happier with it. They kept the old unit running well for as long as possible before that. Strongly recommend them.
Excellent professional service call. My go to for good.
Azel did a great job!!! Explained what was going on and took care of everything efficiently! Even making the call the gal in the office was so helpful and pleasant.
Thorough with diagnostics of how the AC unit is functioning. Detailed analysis emailed to you. On the Platinum plan with 2 visits per year.
Reliance takes the time to find the real problem and get it fixed right. Easy to work with. High integrity. Reasonable pricing. Problems solved.
Azel and Jonathan were both very professional, nice, and polite! They explained everything they were doing and the outcomes. Rachel, the dispatcher, was also very nice and was able to get the technicians out the same day, which was greatly appreciated as it was an A/C issue. Highly recommend Reliance Heating & Air Conditioning.
Very knowledgeable and friendly company. All the people I have been in contact with are always pleasant and very helpful.
Reliance employees are always respectful and courteous of the customer and property. I feel they go over and beyond.
Dylan was very friendly, thorough, and explained everything clearly.
Raul is stellar! thorough, knowledgeable, handles everything with care and consideration.
I had forgotten about my 1yr free check-up. Reliance notified me and honored their commitment. I appreciate the follow-up. The technician Raul was very polite and professional (booties and all). Upon completion he took the time to explain what was involved. I hadn’t decided on obtaining a maintenance contract until…
Dylan is an asset to your company. Care and attention were definitely put into his work!
I have been using Reliance A/C for several years. They are reliable and always do a great job. Today I had the pleasure of having Dylan as my technician. He was friendly and professional. Was a pleasure to have him in my home and as my technician.
Reliable company. Great people
The technician Azel was again on time this morning. Together we discussed some minor issues. He and an assistant went to work and completed the job in good time. He explained in laymens terms what was done. I was very pleased.
Great work in providing a yearly check on our AC. Raul did a great job.
Dylan did a good job. 👍. Always does a great job and keeps us informed of what is needed.
Dylan was great!
This was a great efficient service.
Always happy with Reliance. The office staff and technicians are so nice and friendly.Raul is a great tech and good at his job and answering all my questions! I highly recommend them.
Dylan was great! Knowledgeable and nice. Thanks!
We had our 6 month service with Raul today for our 2 units. Raul is an excellent service technician ,as he is very knowledgeable and provides superior customer service . It is a pleasure being a Reliance Heating and Air Conditioning customer !
Reliance did a heating maintenance checkup call today, again sent a text telling they were on the way and included a picture of who was coming. The technician, always put on shoe protectors when coming in the house. He was respectful and worked very hard to make sure the system was working correctly. Provided…
Dylan was great, very professional and courteous.
Dylan is am awesome guy, very kind and explained everything to me. Appreciate the quick turn around time.
Dylan was very polite and inspected the air conditioning and the filter inside the house as well, I was very satisfied with his service!
Azel was very knowledgeable, informative and friendly. I was very satisfied having him assigned as my AC technician.
Timely and very informative maintenance check up.
Excellent communication with all options and cost! We have used them for years!
Our Reliance technician is personable, reliable, thorough and competent. We recommend using Reliance Heating and Air Conditioning.
Customer service was top notch from booking the appointment to the technician services.
I have used Reliance Heating and Air Conditioning for over 15 years and I love them. During this time, I used someone they recommended in Surprise for a rental and was very pleased with them; I also lived out of their work area in Maricopa for several years; but I've always come back to them when possible, because…
Dylan was great! We were notified prior to his arrival. He called to inform us of his findings, and even offered to hose off the driveway after another service provider was at the home, who had coolant leaking on the driveway. We didn't feel the pressure of a sales-driven service that many HVAC companies now tend to push. We highly recommend!
Today Dylan performed our semi annual maintenance service and we couldn’t be more pleased he was very professional, friendly and easy to work with.
The tech was prompt and very efficient and personable. Love this company and highly recommend
Dylan did an outstanding job servicing my AC. He was extremely professional, knowledgeable, and friendly throughout the entire visit. He took the time to explain everything clearly, answered all of my questions, and made sure the system was running perfectly before leaving. It’s clear he takes pride in his work and…
We’ve been using Reliance for over 25 years. They are honest and reliable. We got ripped off by another AC company in the past and reliance has been honest and hasn’t ever fixed something that didn’t need to be fixed. Very honest. Update: 5/2026 Again, BEST ac company in the Phoenix area!!! Honest, integrity,…
Perfect service call, had a small issue with my AC that was fixed quickly and all information was transparent. I couldn’t ask for anything more!
Reliance provides us with excellent service and maintenance. Dylan was informative, thorough and professional in every way.
Love this company. They are professional, punctual, and ethical. Dylan was a great technician. Very helpful and explained everything in detail. I will not use another company for my hvac needs.
Dylan was proactive, pleasant, knowledgeable. Great job.
Dylan was very respectful and informative. The photos do help tell the story.
Excellent customer service. Service technician Raul Zavala explained everything from beginning to completion straight forward and honest. As it should be. An ultimate professional. Thank you Raul Zavala and keep up the good work.
Always great honest service you can trust!
Reliance Hvac did a great job. Especially Dylan, it’s nice having a company that is trustworthy to leave a luxury home all day and not have to worry. He was very thorough, And explained everything very well. Greatly appreciated!
Been using Reliance for many years and always satisfied with their service. They are professional and on time! They leave the job site immaculate. Their technicians are respectful and go out of their way to carefully explain all aspects of the job. Dylan came out today and we are very impressed with him! Job well done Dylan!
Dylan showed up on time and did a great job. Reliance is the best!
Dylan was pleasant courteous and knowledgeable.
Dylan performed preventive maintenance on our 2 HVAC systems. He kept me informed about his arrival time. He was careful to wear shoe covers in our house. He did a thorough maintenance and explained to my wife and I the issues he discovered and fixed.
Another great experience with Reliance A/C. Routine maintenance visit on my unit today went great. Dylan was on time, efficient, friendly, and knowledgeable. Went the extra mile while he was here and spent extra time with me discussing our system. Thanks!
The entire process from office support to technician was excellent and very professional. My first experience with Reliance was the sales person for a mini-split and he very much impressed me. This carried over to hiring Reliance for all my HVAC maintenance and I was not disappointed.
I've been using Reliance Heating & Air Conditioning for over a decade now, and they never disappoint when it comes to friendly service. I've only had a couple of different techs over the years, so I'm usually familiar with the person who shows. This time, however, they sent a new tech out that was, like the others,…
I just spoke with Cheyna at Reliance Heating and Air and what a breath of fresh air she is. Knowledgeable, professional, and caring. I'm so glad I found her and this company and I'm very excited that they are going to be the ones servicing my HVAC system's. There are so many different HVAC companies in the Phoenix…
Dylan was great very professional.
Dylan is very personable and professional.
I am so happy with the service that Reliance provides! Raul has been the technician that has provided service for several visits. He is friendly and very knowledgeable. He explains the condition of the unit and any problems that need addressing. Without being pushy, he discusses the possibility of needing to replace…
Dylan was fantastic. He is very knowledgeable and explained everything in easy to understand detail. This was a AC checkup and everything went very smoothly.
I have enjoyed our relationship with Reliance Heating and Air. They are responsive and knowledgeable. Dylan did a great job today on our annual inspection and service. Very friendly and helpful in all aspects.
Dylan, our technician was friendly and polite. He made recommendations and explained everything clearly. Scheduling is easy, office staff is always professional. We use Reliance for our home and small business! Definitely recommend them.
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Blue = Reliance, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
