HVAC CONTRACTORS · PHOENIX, AZ
Reliance Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Reliance Heating & Air Conditioning

Better than 75% of HVAC contractors · #17 of 67

5.0★1,026 Google reviewsGoogle star rating as shown on Google Maps.
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
88%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Reliance Heating & Air Conditioning for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.5k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “Install AC” · showing 20

★★★★★ Kathleen · Edited 2 days ago

Always great service and clear explanations! Used Reliance for years and appreciate their attention to detail and great customer service - from making the appointment thru service and afterwards! Great service from Raul today!

InstallationInstall ACHeating system maintenance
★★★★★ Steven · Edited 2 months ago

Excellent experience from initial consultation with Estimator Daniel through the installation of new A/C system, which was completed in just under 5 hours. I received texts in advance with photos of Reliance employees before they arrived. Pricing was competitive and installation was professional. I enthusiastically…

Install AC+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Van · 3 months ago

Outstanding Experience with Reliance Heating & Air Conditioning From the initial estimate to final install, Reliance was outstanding. The estimator provided a very competitive price and clearly explained our options without any pressure. I need to also recognize the two HVAC installers who handled our AC…

Great priceInstallationHeating system installationInstall thermostat
★★★★★ mwtoZP · 4 months ago

Workers were very kind and patient. Answered any questions I had, and thoroughly showed me how to work the AC and what to do in case of certain problems. They didn’t mind either that I had dogs and cats in the house, not even when they barked. Didn’t leave a mess or anything. Excellent service. Would definitely…

Paid $2,000+Reasonable priceInstallationInstall thermostatInstall AC
★★★★★ joyce · Edited 4 months ago

Reliance provides us with excellent service and maintenance. Dylan was informative, thorough and professional in every way.

Reasonable priceA/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Kishore · 6 months ago

The whole Reliance team was great to work with from start to finish. Daniel the estimator was knowledgeable, informed us about the various options and gave us a good deal on a heat pump. He was responsive and involved from start to finish and followed up after the install. Mercedes in the office was professional,…

A/C system dismantlementInstallationInstall AC
★★★★★ mike · Edited 7 months ago

5 year update - Reliance is still my trusted partner for all HVAC services. Tech Brayden was so helpful… during annual maintenance he noticed our smoke detectors were expired. Since Reliance knows customers like me appreciate convenience, they have replacements in the truck. Very well run local family business.…

Install AC+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Nicole · 8 months ago

We have had the best experience with Reliance. Over the summer we had our AC go out with a week old newborn at home. They were there within the afternoon and fixed the problem quickly and at a great price. They are trustworthy and reliable. This week they installed a mini split for us and did incredible work. Thank…

Great priceHVAC system repairInstall AC
★ Emily · a year ago

We used Reliance AC to replace our 20-year-old unit in July 2023, and it’s been nothing but problems since. We thought we did our due diligence when we decided to use them after our AC broke during the hottest week of summer considering they were a reputable company. It took them 5 days to schedule the install…

HVAC system repairInstallationInstall AC
★★★★★ James · Edited a year ago

I’ve always enjoyed working with Reliance. They are very professional, courteous and knowledgeable. I highly recommend them for heating and cooling needs.

A/C system maintenanceInstallationHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ steven · Edited a year ago

Old School Professionalism is alive and well at Reliance. This was the case when I experienced Reliance as my choice for a new Trane unit... The same holds true with the experience with thier platinum service care.... Piece of mind isn't easy to find these days... But with Reliance and thier team it is... Today…

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Darryl · Edited 2 years ago

We were very happy with the overall estimate and installation of a new HVAC system for our home. They provided answers to all of our questions, and were able to schedule us the same week for the install. The installation went smoothly, and they were masked anytime they entered our home. The thermostat install was…

Heating system installationInstall thermostatInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Curt · Edited 2 years ago

I'm the home owner. I have known the Blumintrit's (sp) for 40 years. Dave and Dalen and now Breyden still are my go to HVAC professionals. Can't do with out them.

HVAC system maintenanceInstall AC+ Punctuality+ Quality
★★★★★ Catherine · Edited 2 years ago

Reliance Sales Mgr, Daniel, is a true professional. He’s been in the business for over 13 years. Our system was curated for our hvac needs. He had to order some of the system from other states. They offered every discount available. The installation crew was efficient and knowledgeable. I wanted a HVAC company…

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ peteyCLC · Edited 2 years ago

We would highly recommend Reliance Heating and Ac!😊 We LOVE everything about them…excellent service and employees!!! The best!!!😊

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Julie · Edited 3 years ago

Reliance Heating and A/C installed a new Trane Heat Pump and Air Handler in my Daughters townhouse. Daniel was very professional and helped us determine the appropriate system for our needs. The crew showed up on time to do the installation. They were clean and efficient. They had the systems installed and running…

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ David · 3 years ago

5-Stars. I have used Reliance Heating and AC for a new install and a repair and both experiences were top quality. Very professional, friendly, responsive, quality business. I highly recommend this company. I will use them again.

Ductless heating & A/C servicesHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Tony · 3 years ago

We have been with Reliance for over 14 years. The service from the owner, and all the employees has be great. In addition, all the employees seem to really like the workplace and it shows in their work.

A/C system maintenanceInstall ACInstallation
★★★★★ Monica · Edited 3 years ago

Everyone that I’ve dealt with at Reliance has been so nice and so professional- from reception to sales to installing to maintenance. So many HVAC companies out there- I’m very happy with my decision going with Reliance. I highly recommend. 4/11/23 It’s been about 3 years- regular maintenance and one service call…

HVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ jeri · 3 years ago

We recently replaced two air conditioners as well as two furnaces. After meeting Daniel, it was an easy decision to work with Reliance. It was obvious he had the leadership and communication skills necessary for a project of that magnitude. He is also clearly a man of great integrity; he came through on every…

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality

Show more install AC reviews (31 more) →

vs category

Blue = Reliance, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (30 reviews)2024-Q2: 5.00★ (36 reviews)2024-Q3: 4.84★ (44 reviews)2024-Q4: 5.00★ (30 reviews)2025-Q1: 5.00★ (29 reviews)2025-Q2: 4.97★ (29 reviews)2025-Q3: 4.78★ (32 reviews)2025-Q4: 4.97★ (37 reviews)2026-Q1: 5.00★ (107 reviews)2026-Q2: 4.96★ (158 reviews)2026-Q3: 4.98★ (63 reviews)2026-Q4: 5.00★ (12 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 66%Overpriced 0%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
65
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
63
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
61
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
45
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
74
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
86
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
69

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+242 / −1
Professionalism
+272 / −2
Responsiveness
+253 / −1
Punctuality
+253 / −0
Value
+206 / −0

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