HVAC CONTRACTORS · PHOENIX, AZ
Reliance Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Reliance Heating & Air Conditioning

Better than 75% of HVAC contractors · #17 of 67

5.0★1,026 Google reviewsGoogle star rating as shown on Google Maps.
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
88%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Reliance Heating & Air Conditioning for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 47 Google reviews tagged “Installation” · showing 40

★★★★★ Kathleen · Edited 2 days ago

Always great service and clear explanations! Used Reliance for years and appreciate their attention to detail and great customer service - from making the appointment thru service and afterwards! Great service from Raul today!

InstallationInstall ACHeating system maintenance
★★★★★ Robert · a month ago

A positive experience when purchasing a new RUDD variable speed HVAC unit from Reliance. Daniel spent a significant amount of time at my home making sure the unit purchased was sufficient to cool my home. He performed multiple calculations and measurements (the other companies did not do this). Prior to the…

Paid $2,000+Great priceInstallation
★★★★★ Juan · 3 months ago

Great service, very professional, expedited response! Overall, an excellent company to work with! Very recommended!

Paid $2,000+Great priceInstallation
★★★★★ Van · 3 months ago

Outstanding Experience with Reliance Heating & Air Conditioning From the initial estimate to final install, Reliance was outstanding. The estimator provided a very competitive price and clearly explained our options without any pressure. I need to also recognize the two HVAC installers who handled our AC…

Great priceInstallationHeating system installationInstall thermostat
★★★★★ Lesley · Edited 4 months ago

Reliance have been our a/c guys for 6 years now. They have replaced a whole house system during COVID and this week a Split A/C System in our garage. I can’t recommend them enough. Reliable, professional and conciseness! Would not trust any other company in the valley

Paid $2,000+Reasonable priceInstallation
★★★★★ mwtoZP · 4 months ago

Workers were very kind and patient. Answered any questions I had, and thoroughly showed me how to work the AC and what to do in case of certain problems. They didn’t mind either that I had dogs and cats in the house, not even when they barked. Didn’t leave a mess or anything. Excellent service. Would definitely…

Paid $2,000+Reasonable priceInstallationInstall thermostatInstall AC
★★★★★ E · Edited 4 months ago

We’ve been using Reliance for over 25 years. They are honest and reliable. We got ripped off by another AC company in the past and reliance has been honest and hasn’t ever fixed something that didn’t need to be fixed. Very honest. Update: 5/2026 Again, BEST ac company in the Phoenix area!!! Honest, integrity,…

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ joyce · Edited 4 months ago

Reliance provides us with excellent service and maintenance. Dylan was informative, thorough and professional in every way.

Reasonable priceA/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Eric · Edited 5 months ago

Dylan is very personable and professional.

HVAC system maintenanceInstall thermostatInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Lynn · 6 months ago

They have been great doing the regular maintenance and helping set up a better ductwork system. Thanks for the great work!

Reasonable priceHVAC system repairHVAC system maintenanceInstallation
★★★★★ Kishore · 6 months ago

The whole Reliance team was great to work with from start to finish. Daniel the estimator was knowledgeable, informed us about the various options and gave us a good deal on a heat pump. He was responsive and involved from start to finish and followed up after the install. Mercedes in the office was professional,…

A/C system dismantlementInstallationInstall AC
★★★★★ Bradley · 7 months ago

We recently had a full replacement AC system installed, and the experience was outstanding. Kevin and Elisio were true professionals—efficient, skilled, respectful of our home, and meticulous in their work. Project leader Daniel coordinated everything flawlessly with clear communication and expertise. The team…

Paid $1,000+Reasonable priceInstallation
★★★★★ Ron · 10 months ago

Reliance came out the day I called to give me a second opinion on whether I needed to replace a 22 year old 5 ton A/C system at my home. I needed a new unit. The Installation was done 2 days later by experienced techs. Daniel and Dylan were very proficient and courteous. Pricing was reasonable. Work was impeccable.…

Paid $1,000+Reasonable priceHVAC system repairInstallation
★ Emily · a year ago

We used Reliance AC to replace our 20-year-old unit in July 2023, and it’s been nothing but problems since. We thought we did our due diligence when we decided to use them after our AC broke during the hottest week of summer considering they were a reputable company. It took them 5 days to schedule the install…

HVAC system repairInstallationInstall AC
★★★★★ Martha · a year ago

I had a new AC Unit installed today. Service was exceptional. They were on time, polite, and introduced themselves. They gave me instructions on new thermostat. The process went extremely well! I highly recommend this business.

Installation
★★★★★ Wendi · Edited a year ago

I have been using Reliance Heating and Air Conditioning for a few years now. Extremely pleased, always have the same technician Brayden, which is reassuring and he is amazing!

HVAC system maintenanceA/C system maintenanceInstallation+ Responsiveness+ Punctuality+ Professionalism
★★★★★ James · Edited a year ago

I’ve always enjoyed working with Reliance. They are very professional, courteous and knowledgeable. I highly recommend them for heating and cooling needs.

A/C system maintenanceInstallationHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ stacy · Edited 2 years ago

UPDATE 🤗 Reliance continues to offer the most outstanding service which is worthy of recognition. Having employees that are qualified and reliable is important. Having employees that are also kind and personable is an added bonus that adds trust and confidence. This week we had Tristan come out to do the routine…

Installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Jeffrey · Edited 2 years ago

They were very professional and performed the repairs promptly.

HVAC system repairHVAC system maintenanceA/C system repair
★★★★★ Grant · Edited 2 years ago

Reliance is an awesome company with excellent employees. I have been VERY pleased with their service & suggestions. I highly recommend them for all your HVAC system needs.

A/C system maintenanceInstallationRepair HVAC+ Value
★★★★★ Patty · 3 years ago

I already had a quote from another company and was ready to sign a contract but I felt like I needed to price shop. I got a call from Daniel. Even though I told him I was price shopping he was nothing but respectful and took the time to answer all my questions. I went from price shopping to installation with…

Installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Michelle · 3 years ago

Great company; they installed my AC unit and handle the maintenance. I’m very happy with them. The techs are professional, respectful and friendly

A/C system maintenanceInstall thermostatInstallation+ Responsiveness+ Punctuality+ Professionalism
★★★★★ David · 3 years ago

5-Stars. I have used Reliance Heating and AC for a new install and a repair and both experiences were top quality. Very professional, friendly, responsive, quality business. I highly recommend this company. I will use them again.

Ductless heating & A/C servicesHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Tony · 3 years ago

We have been with Reliance for over 14 years. The service from the owner, and all the employees has be great. In addition, all the employees seem to really like the workplace and it shows in their work.

A/C system maintenanceInstall ACInstallation
★★★★★ Gary · 3 years ago

Always a pleasure do deal with, have been a happy satisfied customer for over 25 years! I wouldn’t recommend anyone else!

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Rosie · 3 years ago

Enrique and Kevin did and installation and they did an amazing job. They arrived just in time and they went straight to work. They finished fast and they were very clean with their job. They set up a tarp to hold the dirt and any debris from the installation and even vacuumed afterwards to make sure they didn’t…

Installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Trisha · 3 years ago

We had a new HVAC system installed. We were thrilled with the price and the staff. They didn't try to over sell us and knew just what we needed.

Installation+ Quality+ Professionalism+ Value
★★★★★ Kristen · 3 years ago

We had two full systems replaced. The sales rep Daniel explained the system options, pricing differences, and financing options. Jose and Enrique completed the installations - they were on time, professional, efficient and super knowledgeable about both the systems and the thermostats that were installed (answered…

A/C system dismantlementInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Sean · 4 years ago

Reliance has installed 2 different a/c units in 2 different homes of mine. I’m loyal to the company but that is purely because they deserve the loyalty. They routinely go above and beyond. This time around we had Braden come to the house for maintenance. He was on time, thorough in his process and personable. We had…

A/C system maintenanceHVAC system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Theresa · 4 years ago

The service from Reliance was excellent. Daniel answered all my questions and helped ensure that I had the perfect system for the extreme heat in Arizona. Enrique and Kevin installed my new Trane heat pump. They were professional, explained the process to me and made sure everything was done to perfection. I…

Installation+ Responsiveness+ Quality+ Professionalism
★★★★★ Alicia · 4 years ago

Efficiency at its best! Came when they stated, did what they promised all at a good value!

Install thermostatInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ J · 4 years ago

Excellent product… excellent sales call by Daniel….excellent install of 2-air handlers, 2 -heat pumps by Jose and Roberto.

Installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Lexie · 5 years ago

Reliance has been great! We have used them over the past few years to maintain our system and recently replaced our AC unit. They are always very professional, clean up after work and responsive. Highly recommend using them for any maintenance, insulation or installs.

Install ACInstall thermostatInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · 5 years ago

We have used Reliance Heating & Air for at least 10 years. They are professional, competative and thorough. We recently had our A/C go out during the hottest part of this summer (2021) and they quickly helped to replace our A/C and get us back up and running. The process was explained clearly, they showed up when…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Jamie · 5 years ago

For anyone that might believe customer service is a dying art, this company will prove it is very much alive and well! The owner, Dalin, and his family and team could not be more responsive or professional in everything they do. We met them years ago when we had a dying air conditioner and rather than try and sell…

A/C system maintenanceInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Michael · 5 years ago

The installation performed in October 2020 was outstanding.

A/C system maintenanceHVAC system maintenanceInstall AC+ Professionalism
★★★★★ Jonathan · 5 years ago

Dalen and his staff are great. Today, Brayden serviced our units. He was professional and courteous, but most importantly knowledgeable about the things that matter. Thanks for a job well done.

A/C system maintenanceHVAC system maintenanceInstall thermostat
★★★★★ Sean · 5 years ago

We needed to replace our two units that had the old Freon that isn't available anymore - Reliance did an excellent job and I highly recommend them. I asked several friends on social media and elsewhere who they recommended because I knew this was going to be expensive and I don't have the time to be involved with…

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ Kim · 5 years ago

This company brings their A Game!! Exceptional in every regard! We replaced 3 heating/cooling units. The phone call to the office to schedule was handled in a professional and helpful manner. Daniel provided our estimate. We appreciated his knowledge of the products available, as well as the process. He also…

Installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Jasmin · 5 years ago

Very reliable company.Very pleased with the service. Customer service , technician and installers very proffesional.

Heating system installationInstallation+ Responsiveness+ Punctuality+ Quality

Show more installation reviews (7 more) →

vs category

Blue = Reliance, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (30 reviews)2024-Q2: 5.00★ (36 reviews)2024-Q3: 4.84★ (44 reviews)2024-Q4: 5.00★ (30 reviews)2025-Q1: 5.00★ (29 reviews)2025-Q2: 4.97★ (29 reviews)2025-Q3: 4.78★ (32 reviews)2025-Q4: 4.97★ (37 reviews)2026-Q1: 5.00★ (107 reviews)2026-Q2: 4.96★ (158 reviews)2026-Q3: 4.98★ (63 reviews)2026-Q4: 5.00★ (12 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 66%Overpriced 0%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
65
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
63
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
61
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
45
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
74
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
86
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
69

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+242 / −1
Professionalism
+272 / −2
Responsiveness
+253 / −1
Punctuality
+253 / −0
Value
+206 / −0

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