HVAC CONTRACTORS · PHOENIX, AZ
Reliance Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Reliance Heating & Air Conditioning

Better than 75% of HVAC contractors · #17 of 67

5.0★1,026 Google reviewsGoogle star rating as shown on Google Maps.
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
88%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Reliance Heating & Air Conditioning for thermostat repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,800–2,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 40

All 13 Google reviews tagged “Thermostat repair”

★★★★★ Rita · a month ago

Excellent, professional and very fair. Happy to heartily recommend.

Thermostat repair
★★★★★ Barb · 4 months ago

Reliance is a great company. They are friendly and helpful when I call to schedule an appointment and they can always get me in quickly. The technicians let me know when they are on their way and are courteous and knowledgeable. I would recommend them to anyone who is looking for an honest HVAC company!

Paid $1,800–2,000Reasonable priceThermostat repairA/C filter replacementHVAC duct & vent cleaning
★★★★★ Eric · Edited 5 months ago

Dylan is very personable and professional.

HVAC system maintenanceInstall thermostatInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Joseph · 3 years ago

Raul was my service advisor and he explained everything he was going to do. He is very easy to get along with and very knowledgeable. I recommend this company to anyone.

HVAC system repairRepair HVACThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ carlin · Edited 3 years ago

Updated 1-18-23. I continue to use Reliance air and continue to recommend them to anyone I know. You won’t be disappointed. Honest and trustworthy as well as professionals who are reliable. Thank you always. Reliance air has been the company I go to for all of my HVAC needs. I first met Dalen about 6 years ago.…

Heating system maintenanceHVAC system maintenanceInstall AC
★★★★★ Tricia · 4 years ago

Brayden and Jamie were very professional and friendly. They explained everything very well.

Thermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Melinda · 4 years ago

Excellent Service Knowledgeable Technician Took time to complete service

Thermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Joe · 4 years ago

Braydon was our service man for this call. He was outstanding with his service and knowledge. He was on the job earlier than planned and finished it in record time. Truly an outstanding tech. and employee. This company is hands down one of the very best in Scottsdale, AZ. Thank you once again. Joe K.

A/C system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Micheal · Edited 3 years ago

Rating only, no written review.

A/C system repairHeating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Randy · 3 years ago

Rating only, no written review.

Heating system installationA/C system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Sarah · 4 years ago

Rating only, no written review.

Install thermostatThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Trevor · 5 years ago

Rating only, no written review.

A/C system maintenanceInstall ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ Ricardo · 5 years ago

Rating only, no written review.

Thermostat repair+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Reliance, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (30 reviews)2024-Q2: 5.00★ (36 reviews)2024-Q3: 4.84★ (44 reviews)2024-Q4: 5.00★ (30 reviews)2025-Q1: 5.00★ (29 reviews)2025-Q2: 4.97★ (29 reviews)2025-Q3: 4.78★ (32 reviews)2025-Q4: 4.97★ (37 reviews)2026-Q1: 5.00★ (107 reviews)2026-Q2: 4.96★ (158 reviews)2026-Q3: 4.98★ (63 reviews)2026-Q4: 5.00★ (12 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 66%Overpriced 0%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
65
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
63
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
61
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
45
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
74
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
86
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
69

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+242 / −1
Professionalism
+272 / −2
Responsiveness
+253 / −1
Punctuality
+253 / −0
Value
+206 / −0

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