Is Reliance Heating & Air Conditioning any good?
Our verdict: a strong choice — #17 of 67 HVAC contractors, better than 75%. Customers single out its track record and momentum; value is where it trails.
Track record — better than 86% of peers
Momentum — better than 74% of peers
No weak spots against peers.
Reliance Heating & Air Conditioning for a/c system repair
Clear ✕70 customers reviewed a a/c system repair job here and rated it 4.99★. Most paid $1–200 (category typical: $209–$880). For this job it ranks #5 of 57 HVAC contractors we track.
All 70 Google reviews tagged “A/C system repair” · showing 20
I called them on a Saturday morning when my A/C unit stopped working. They had a technician, Raul, at my home within a few hours. He was able to diagnose and repair my issue very quickly. He explained three options for the repair along with the pros and cons of each. I highly recommend.
Zane went above and beyond to help us when our AC broke!
Reliance always schedules us pretty quickly when we have an issue with our air conditioner. Azel our technician is always so informative and friendly. He is very professional and get the job done.
We highly recommend Reliance with a glowing, 5-star review. Reliance was recommended by neighbors and family, and we have been so pleased with our service experience. While temps were forecast to reach 111 today, we woke up to no AC. Azel, our technician, showed up on time after a courteous text to say he was on…
Azel did a great job!!! Explained what was going on and took care of everything efficiently! Even making the call the gal in the office was so helpful and pleasant.
Reliance takes the time to find the real problem and get it fixed right. Easy to work with. High integrity. Reasonable pricing. Problems solved.
My tech Dylan was very upbeat and showed me the capacitor he was replacing and explained its function. As I am most of the time a fix it type person it was helpful. If all techs were like Dylan service would be more a pleasure than a financial hit.
Our AC went out last night and by the time it was 9:30am it was already 94 degrees in our apartment. I booked an appointment online and the technician arrived today. He was here for a little over an hour and in that time was able to diagnose and resolve the problem to get it working again. He did not try to upsell…
We’ve been using Reliance for over 25 years. They are honest and reliable. We got ripped off by another AC company in the past and reliance has been honest and hasn’t ever fixed something that didn’t need to be fixed. Very honest. Update: 5/2026 Again, BEST ac company in the Phoenix area!!! Honest, integrity,…
Reliance provides us with excellent service and maintenance. Dylan was informative, thorough and professional in every way.
Dylan is very personable and professional.
Dylan, our technician was friendly and polite. He made recommendations and explained everything clearly. Scheduling is easy, office staff is always professional. We use Reliance for our home and small business! Definitely recommend them.
Excellent customer service. The maintenance/repair person arrived on time. They were efficient and left no trace behind of any mess or debris. They were friendly, trustworthy, clean, reliable, and knowledgable. I highly recommend them.
I can't say enough great things about Dylan and Brayden. They both handled themselves so professionally. I was so stressed and worried about the cost, I was afraid they would just tell me my ac unit was unfixable. They worked together as a perfect team and fixed the unit. I have no doubt it was fixed correctly. I…
Great job on short notice. Got our A/C back up and running as 100 degree weather hit Phoenix. Very professional and thorough!
Professional service technicians. Great customer service. Very responsive.
I have been using Reliance for my heat pump needs for several years now and they are always professional and courteous. This was 4 years after installation and Tristan does excellent work, and is knowledgeable and pleasant. I am glad to use Reliance and recommend them to all my friends!
Quick response and good information of the problem. AC was back up and running in a short time.
We had a great experience using Reliance to fix and service our AC units as well as update our thermostats. Anders and Tristen were both friendly, knowledgable, honest and on time. One of our AC units was not working at all and they were able to diagnose the problem and have it running again quickly which was such a…
I had my AC unit, purchased through Reliance, serviced today. Raul was great, took the time to explain what he saw, what my options were, ordered the parts and provided great customer service. My family has been a customer for over 30 years; dating back when the father owned the company, through Dalen coming out…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Reliance Heating & Air Conditioning
Is Reliance Heating & Air Conditioning good?
Yes by most measures: 5.0★ from 1,026 Google reviews and an Experts Score of 64/100 (grade B), #17 of 67 HVAC contractors we track. 0.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does Reliance Heating & Air Conditioning charge?
Customers reported a typical bill of $278 (middle half $124–$593), 14% below the HVAC contractors median of $322.
What do customers hire Reliance Heating & Air Conditioning for?
Mostly HVAC system maintenance (287), a/c system maintenance (104), HVAC system repair (96), a/c system repair (70).
Does the owner respond to complaints?
The owner replied to 88% of 1–3★ reviews (category: 63%).
